First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good price and easy to chat to someone…
Good price and easy to chat to someone if you ever need
January 15, 2025
Reply from Budget Energy
Hi Amanda,
Thank you for your feedback! We're glad you find our prices competitive and appreciate the ease of reaching out to us.
Providing affordable services and accessible support is our priority. If there's anything more we can do to improve your experience, please let us know!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
I’ve been with budget about 7 years
I’ve been with budget about 7 years , they are absolutely brilliant, everytime my discount is up I get another one so my Tarif is always cheaper they are brilliant too talk too as well super friendly big thanks to nadine from budget too my advice is if your thinking off leaving please contact them and be honest they will 100 percent fight too keep you xx thankyou budget energy
January 18, 2025
Unprompted review
Reply from Budget Energy
Hi Colleen,
Thank you so much for your kind words! We’re thrilled to hear you’ve had such a positive experience with us over the years. It’s always our goal to provide great service and ensure our customers feel supported, so it’s wonderful to know we’ve been able to meet your expectations.
We truly appreciate your loyalty and advice to others thinking of leaving. We’re always here to help and find the best solutions for our customers.
Thanks again for being such a valued part of the Budget Energy family!
Best regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Ruth,
That's great to hear! We're so glad you're happy with the overall quality and service. Your satisfaction means a lot to us!
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Dzwonecze,
Thank you for your 5-star review! We truly appreciate your feedback. We're thrilled to hear that your experience with Budget Energy has been positive. Ensuring customer satisfaction is our top priority.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Paul,
Thank you for your feedback! We're glad to hear that you found our team helpful and polite. We truly appreciate your support!
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Always very helpful and easy to talk to…
Always very helpful and easy to talk to and understand
December 12, 2024
Reply from Budget Energy
Hi,
Thank you for your positive feedback! We're thrilled to hear that you find our service helpful and communication easy. We strive to provide the best experience, and your satisfaction is our top priority.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Quick and easy over the phone with a…
Quick and easy over the phone with a real person and no hassel. Thank you
December 12, 2024
Reply from Budget Energy
Hi Mary,
Thank you for your kind words! We're so glad to hear that your experience was quick and hassle-free. We pride ourselves on providing efficient, personal service, and we appreciate your feedback!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Mark,
Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent customer service and found our team helpful. We truly appreciate your support!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
I have just signed up with Budget…
I have just signed up with Budget Energy. Call was answered promptly and the Agent was very professional and friendly. Explained everything clearly. I didn’t shop around so I’m hoping I’ve got a good deal.
December 12, 2024
Unprompted review
Reply from Budget Energy
Hi Bernadette,
Thank you for choosing Budget Energy and for your kind feedback!
We're delighted to hear that your experience with our agent was positive and that everything was explained clearly. We're confident that you’ll be pleased with your deal, but if you ever have any questions or need assistance, don’t hesitate to reach out. We’re here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Competitive Tariffs
I’m happy with Budget Energy. Competitive tariffs and good customer service. I didn’t give 5 stars as the app doesn’t work for DD customers. In addition, once you login to the website a credit balance on your account shows as a minus. Got quite a shock as I thought we owed £170. It does however show on the bill as a credit.
December 17, 2024
Unprompted review
Reply from Budget Energy
Hi Doris,
Thank you for your feedback and for sharing your experience!
We're glad to hear you're happy with our competitive tariffs and customer service. We appreciate you pointing out the issues with the app and website display, and we’ll certainly pass your comments along to our team for review. We want to make sure everything is as clear as possible for our customers. If you need any further assistance, feel free to reach out to us!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
I joined budjet engery six mths ago and…
I joined budjet engery six mths ago and i was due my second top up few days ago phoned them up and the girl had it sorted for me in a few minutes very quick response and very professional would recommend budjet engery
December 12, 2024
Unprompted review
Reply from Budget Energy
Hi Valerie.
Thank you so much for sharing your experience!
We’re thrilled to hear that your issue was resolved quickly and professionally. We truly appreciate your recommendation and are glad to have you with Budget Energy. If you ever need assistance in the future, we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Very good customer service
Very good customer service every time I need to get in touch.
My app wouldn't let me log on to top-up so called them and a lovely lady helped me change my pin number with in two minutes.
December 17, 2024
Unprompted review
Reply from Budget Energy
Hi Angela,
Thank you for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and efficiently. If you ever need help again, don't hesitate to reach out. We're always here to ensure you have the best experience!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Fixed Price!!
I signed up with Budget a year ago on a Fixed Price with a rep who called to my door. It's the first time I have been offered a Fixed Price. As promised my rate was fixed for the year and I have renewed for a 2nd year with another competitive deal. So very happy.
December 17, 2024
Unprompted review
Reply from Budget Energy
Hi John,
Thank you for sharing your experience! We're thrilled to hear that you're happy with the fixed-price deal and that you've chosen to renew for another year. It's great to know that our competitive rates and service have met your expectations. If you ever need assistance, feel free to reach out. We truly appreciate your loyalty!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Very easy to talk to and you are loyal…
Very easy to talk to and you are loyal to your customers the Agent the female I was speaking to she told me I had a bonus to collect and aye really appreciate that and I would recommend it use to everyone
December 3, 2024
Unprompted review
Reply from Budget Energy
Hi Ivan,
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you found it easy to communicate with our team and that you felt valued as one of our loyal customers.
Your recommendation means the world to us, and we’re so grateful for your support. If there’s anything else we can do for you, please don’t hesitate to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
the worst energy supplier in the whole…
the worst energy supplier in the whole UK everything works wrong the app doesn't work the website doesn't work it's hard to top up your account there are always some problems I don't recommend
December 9, 2024
Unprompted review
Reply from Budget Energy
Hi Lukasz,
We sincerely apologies for the issues you've encountered with our services. We understand how frustrating it must be when key features like our app, website, and top-up system don't function as they should. Your experience falls far short of the standard we strive to provide, and we are truly sorry for the inconvenience this has caused.
Please know that we are actively working to identify and resolve these problems to improve the reliability of our services. Your feedback is invaluable to us, and we take it seriously to ensure such issues are addressed swiftly.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Budget energy
I am a disabled person and have equipment in the house to help me and I was going out of contract the other day so gave them a ring and they sorted me out right away with 20% discount, I have been with budget for many years now and they still give me the best service. Thanks
November 13, 2024
Unprompted review
Reply from Budget Energy
Hi Andrew,
Thank you so much for your kind feedback! We're truly honoured to have been able to assist you promptly and provide a solution that works for you. At Budget, we deeply value the trust and loyalty of long-term customers like yourself, and it's our priority to ensure that your needs are met with care and efficiency.
Please don't hesitate to reach out if there's anything else we can help you with—your satisfaction means the world to us!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Absolutely love budget staff always…
Absolutely love budget staff always friendly
November 12, 2024
Unprompted review
Reply from Budget Energy
Hi Victoria,
Thanks so much for your 5* review!
We are thrilled to hear your experiences with our staff has always been positive. Having knowledgeable, customer centric and friendly staff is very important to us. It ensures our customers queries are dealt with in a professional manner.
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
I was out of contract and thinking of…
I was out of contract and thinking of moving to another supplier, i contacted Budget Energy to let them know. I had a call straight back from Tara in the sales & renewals team who could not have been more helpful and pleasant on the phone. instead of moving to another supplier i agreed to sign up for another year with a great rate and promotion of £100 applied to my account.
November 14, 2024
Unprompted review
Reply from Budget Energy
Hi Cheryl,
Thank you so much for your feedback! We’re thrilled to hear that Tara from our sales & renewals team was able to assist you and make your experience with us a positive one. At Budget Energy, we strive to offer competitive rates and meaningful promotions to show our appreciation for our valued customers like you.
We’re delighted that you decided to renew with us for another year, and we look forward to continuing to serve you with the same level of service and support. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you again for choosing Budget Energy!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi T,
Thanks so much for your 4* review, we are delighted to hear you're happy with your new offer. If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Helpful and quick response to any query
October 30, 2024
Reply from Budget Energy
Hi Sandra,
Thank you for your 5* review! We are delighted to hear our staff was helpful and knowledgeable when dealing with your query in a timely manner. If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
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