First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New contract online was easy
New contract online was easy
And speaking to budget by phone reasured me everything was good
October 30, 2024
Reply from Budget Energy
Hi Robert,
Thanks so much for your 5* review. We are glad to hear our online experience was effortless for you when choosing a new tariff. Thank you for complementing us on how our staff was reassuring when answering any queries you had. If there is anything you ever need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
He was very helpful but I still haven’t…
He was very helpful but I still haven’t got my new meter card for top up in the post.
Or a letter to say about the change over to my new address
October 30, 2024
Reply from Budget Energy
Hi Trudy,
Thanks so much for your 5* review. Your feedback is highly appreciated we are are glad to hear the agent was helpful in assisting with your home move.
I have reached out privately to discuss the few concerns you have regards your cards and correspondence.
Look forward to chatting soon.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
My yearly tarrif was up
My yearly tarrif was up. I rung to get information on the difference in the other tarrifs. The lady was able to explain them that I could understand.
November 4, 2024
Unprompted review
Reply from Budget Energy
Hi Louise,
Thank you for reaching out to discuss your yearly tariff options. We're pleased to hear that our representative was able to clearly explain the different tariffs and help you find the best option for your needs.
If you have any further questions, please don't hesitate to reach out. We're here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Very happy customer
I phoned Budget Energy as I thought I was due a bonus credit. The person I spoke to was named Ben. He explained that I was too early and informed me that I was due the credit in January. Ben was also kind enough to let me top up my credit on the call which he didn't need to do.zben was so helpful and pleasant on the call and I was impressed with his service.
November 6, 2024
Unprompted review
Reply from Budget Energy
Hi Colleen,
Thank you for sharing your experience with us! We're so pleased to hear that Ben provided such helpful and pleasant service. It’s great to know he took the time to explain the timing of your bonus credit and even went above and beyond to assist with your top-up. We'll be sure to pass along your kind words to Ben. Thanks again for choosing Budget Energy – we're always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Enquiry was dealt with swiftly and…
Enquiry was dealt with swiftly and competently by agent that I spoke with,very satisfied customer 🙂
November 5, 2024
Unprompted review
Reply from Budget Energy
Hi Fiona,
Thank you for sharing your experience! We're thrilled to hear that your enquiry was handled swiftly and competently. Providing excellent service is our priority, and it’s great to know we’ve met your expectations. We appreciate your feedback and look forward to assisting you again.
Kind Regards,
Nadine
Customer Experience Department
Budget Energy
Great £40 free electric as promised
October 30, 2024
Reply from Budget Energy
Hi Cathy,
Thank you for your feedback! We're delighted to hear you received the £40 free electricity as promised. We appreciate your trust in us and are here to help you with any other needs. Enjoy the savings!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
The lady I got was fantastic
The lady I got was fantastic. Professional but still friendly, she was also helpful, kind & patient (sometimes I need things repeated a few times), & not once did I feel I was being a nuisance. She is definitely an asset to the Budget Energy team 👏
November 5, 2024
Unprompted review
Reply from Budget Energy
Hi Julie,
Thank you so much for your kind words! We're thrilled to hear that our team member provided you with a fantastic experience, balancing professionalism with friendliness and patience. We're proud to have such a dedicated person on our team and are glad she was able to assist you so well. Your feedback means a lot to us, and we'll be sure to share it with her. Thanks again for choosing Budget Energy!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
No problems.
October 30, 2024
Reply from Budget Energy
Hi Sam,
Thanks so much for your 5* review! We are delighted to hear that you have had no problems with us and your experience has been effortless.
If there is anything you need in future, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
Great customer service
Great customer service, very supportive and I'm delighted with the fixed price for 12 months. Means I'll not get hit with the winter energy hikes that they all do
November 7, 2024
Unprompted review
Reply from Budget Energy
Hi Mary,
Thank you for your kind words! We're thrilled to hear you're happy with the customer service and the peace of mind our 12-month fixed price brings. If you need anything else, don’t hesitate to reach out!
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
I sgined up with these clowns after a…
I sgined up with these clowns after a cold call at my door. Seemed like a good deal was on offer and so I signed up including setting up a direct debit.
Two letters arrived accusing me of cancelling the direct debit. I checked my bank account and no direct debit to Budget energy had ever been set up...........so I could not have cancelled something which did not exsist.
I phoned and was told that the direct debit had be refused but Budget Energy had never set it up.
How can they be so utterly useless ?
They have also cancelled the budget plan I was on.
And they had the cheek to suggest I was in finacial difficulties.
Shower of useless idiots.
I've switched back to my previous supplier AND got a better deal
Good riddance Budget Energy.....never again.
November 6, 2024
Unprompted review
Reply from Budget Energy
Hi Cargo,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered with your direct debit setup and the frustration it caused. Clearly, we didn’t meet the high standards of service we aim to provide, and we apologise for any inconvenience.
We take feedback like this seriously and are actively working to prevent similar situations in the future. If there’s anything we can do to address any outstanding concerns, please don’t hesitate to reach out. We wish you the best with your new provider and hope to improve based on your valuable feedback.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
I was overpaid and got my money back…
I was overpaid and got my money back into my account without any hassle+easy enter a meter reading successfully and they send me out a paper statement which my wife asked for.
October 30, 2024
Reply from Budget Energy
Hi Alexander,
Thank you for your feedback!
We're pleased to hear that the refund process was smooth and that you found entering your meter reading straightforward. It's great to know that our team was able to quickly arrange a paper statement as requested. We're committed to making things easy and convenient for you and your family. Please don’t hesitate to reach out if there's anything more we can assist you with!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Couldn't fault the fella that deal with…
Couldn't fault the fella that deal with my problem and really nice person. my problem was sorted
Thanks Darren
October 29, 2024
Unprompted review
Reply from Budget Energy
Hi Anne,
Thanks so much for your 5* review! We are delighted to hear our agent was knowledgeable and resolved your problem in a timely manner. Our main goal is to ensure our customers have an effortless experience.
If there is anything you ever need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I resigned with budget again
I resigned with budget again. They give me a good deal. More than the rest offered. So no problem giving 5stars
October 21, 2024
Unprompted review
Reply from Budget Energy
Hi Terence,
Thanks so much for your 5* review! We are delighted to hear you have decided to stay with us for another while!
If there is anything you ever need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Misleading request for feedback
Misleading request for feedback. Then thanks for the 5 star review. Aren't we wonderful! Well no, the agent on the chat was great at picking up the pieces of the disaster of a website that never works. Literally never got a bill unless i spent 15min trying to get you to send me one. Anyway 5 stars plus 1 star equals 2.5 stars. In my opinion.
October 30, 2024
Unprompted review
Reply from Budget Energy
Hi Robert,
Thanks so much for your 1* review, we apologies for the events which has led to your review. I am glad to hear the agent resolved your issue on the chat. I have requested more information privately to discuss the ongoing issue you're having the website, I would like to look into this for you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great advice
Noticed my electric was running out quickly without anything new in the house.. the customer advisor explained my contract had past and it was rolling at higher rate. Was able to changed to a more affordable rate quick and easy. Been with budget a few years now and they have been the best for me out of all Northern Ireland providers.
October 29, 2024
Unprompted review
Reply from Budget Energy
Hi Sean,
Thanks for sharing your experience! It's great to hear that the agent was proactive in explaining the higher rate and made it easy to switch to a more affordable option. We are delighted you have been with us for many years and hope to serve you for many more.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Be careful with this company
Be careful with this company, they cheat customers. They encourage you to sign a contract by offering a low electricity rate, but after a few months they increase it by 25% when everyone else has low rates. A bunch of scammers and scammers. I will never take advantage of their offers again.
March 4, 2024
Unprompted review
Reply from Budget Energy
Hi Lukasz,
Thanks so much for your review and we apologies for the events which has led to your review. I have reached our privately for more information as I would like the opportunity to address any concerns you may have. We have not increased our prices this year.
Look forward to chatting soon.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Department
0 stars rating
Unfortunately for me, there is no option to give a 0 star rating...
I have been waiting for 5 months in a row. And still waiting... Calls from you, movement, something to happen... Alas, nothing.... Thousands of endless phone calls. Endless mistakes by everyone on your team. It's crazy, it's disloyal, it's desperate to treat your customers carelessly. I wasted a lot of time, a lot of patience and of course money. I'm giving your team another week to finish what they started, and if it doesn't work, then you're losing a loyal customer. Because of the lack of knowledge, because of the ignorance on the part of your team, because of the mistakes, because of the losses I suffered. Not happy anymore...
October 23, 2024
Unprompted review
Reply from Budget Energy
Hi Yani,
Thanks so much for your review and we apologies for the events which has led to you review. I have reached out for more information and thank you for providing this. I will reach out to your privately and ensure we can have this matter resolved once and for all.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The operative was polite
The operative was polite, courteous and dealt with my query promptly and to my satisfaction.
October 18, 2024
Unprompted review
Reply from Budget Energy
Hi John,
Thanks so much for your 5* review! We are delighted to hear you found our team helpful and the experience was effortless for you.
If there is anything you ever need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Contract recently expired
Contract recently expired and all options explained clearly to me by helpdesk. Simple and straight forward experience.
October 14, 2024
Unprompted review
Reply from Budget Energy
Hi Roy,
Thanks so much for your 5* review! We are delighted to hear you decided to renew with us and the experience was effortless.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great company
Always helpful and polite and always willing to get you the best tariff for you...
October 10, 2024
Unprompted review
Reply from Budget Energy
Hi James,
Thanks so much for your 5* feedback, we are delighted to hear you're4 happy with the service and tariff.
If there is anything you need in future, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.