First off your advisor was excellent and did a great job all beit they are bound by the rates available. I have been with budget for a long time and always stay when new rates come up, however it was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn't get logged in despite using a password program & with nothing changed my end. The advisor reset it in seconds & I was able to get topped up - I'd worried it might take hours as sometimes h... See more
Company replied
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... See more
Company replied
I was able to check online on the company's website and see what tariffs were available when my existing contract with them was up for renewal. I also checked comparison sites and found that Budge... See more
Company replied
Company details
Written by the company
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Contact info
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, United Kingdom
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4.2
Great
573 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New Tariff new contract
I recently had to review my electric after 8 ran out of contract with Budget Energy. I was about to switch when Budget rang me and offered a lower rate and also £80 of electric on them. The lower rate seems to be fine as i was putting £170 a month topup for 3 months. This has drastically reduced. They were very friendly over the phone and will remind me in future when my contract is up.
September 12, 2024
Unprompted review
Reply from Budget Energy
Hi Kevin,
Thank you for sharing your positive experience with Budget Energy. We are delighted to hear you're with the service and we were able to retain you on a new tariff with free credit. It's great that this has helped reduce the usage in your household. We look forward to serving you for many more years.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I have been with budget energy for a…
I have been with budget energy for a long time and always find the team very helpful no matter who I have spoken too.
Always help me get the best tariff and the staff are all very pleasant 😊
October 7, 2024
Unprompted review
Reply from Budget Energy
Hi Rhonda,
Thank you for you review, that's wonderful to hear! It sounds like you've had a consistently positive experience with Budget Energy. It's great that our team has been helpful, ensuring you get the best tariff while being pleasant to interact with. Long-term customer satisfaction is our goal here at Budget Energy.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Reply from Budget Energy
Hi Margaret,
Thanks so much for your 4* review, we are glad the experience was ok for you. If there is anything we can do in future to make this even better, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Avoid Budget Energy
5 days after "reaching out", I still haven't heard back from Budget. They've happily taken my final payment without issuing me with a statement. When I queried about this via email, I was told I would be rang within 48 hours by the billing team. 2 days later, I received an email asking me to ring the billing team. When I said I wouldn't as I was awaiting a call from them, I was ignored.
I then posted a negative review and was told that Budget had reached out for more information. I provided this and still have not be called. I wonder if this is because they've taken a payment that they can't justify. Genuinely appalling service and I would strongly recommend using a different energy provider.
October 10, 2024
Unprompted review
Reply from Budget Energy
Hi David,
Thank you for you review, I have reached out via email on Monday, I hope you got this ok.
Kindest Regards,
Nadine
Budget Energy
Staying with Budget Energy
Helpful advisor made my decision to stay with Budget Energy
September 26, 2024
Reply from Budget Energy
Hi Mr Beatty,
Thank you for your kind words! We're so glad to hear that our advisor was helpful in your decision to stay with Budget Energy. Your loyalty means a lot to us, and we're excited to continue providing you with great service!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
I've been with budget energy for years
I've been with budget energy for years, I fine them 100% reliable.. excellent rate on electric usage, customer service are the best I've ever seen. great people skills taking you step-by-step on what suits you no fuss no pushing you on anything unlike some other companies,
September 20, 2024
Unprompted review
Reply from Budget Energy
Hi Jim,
Thank you for being such a loyal customer over the years! We're thrilled to hear that you find our service 100% reliable and that our rates and customer service have met your expectations. It's great to know our team has made your experience smooth and pressure-free. Your feedback means a lot to us, and we’re here to continue providing the excellent service you deserve!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Been with budget a number of years and…
Been with budget a number of years and have always been more than satisfied with the professional way the staff have been.
September 26, 2024
Reply from Budget Energy
Hi Pam,
Thank you for your continued support and for sharing your positive experience with us! We're delighted to hear that our team has consistently met your expectations with professionalism. Your satisfaction is our priority, and we look forward to continuing to serve you for many more years.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Very pleased with the service I…
Very pleased with the service I received. Told me all my options and which one would work best for me .
October 8, 2024
Unprompted review
Reply from Budget Energy
Hi Marina,
Thank you for your feedback! We're thrilled to hear that you were pleased with the service and that our team could help you find the best option for your needs. Your satisfaction is very important to us, and we appreciate your kind words!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Well done Budget
My experience with the agent I dealt with was 5 star, could not fault him. Caomhanach I believe his name was. Renewed my tariff and realised I’d missed out on previous bonus credit which he sorted straight away.
The app isn’t great but it does the job for topping up.
October 3, 2024
Unprompted review
Reply from Budget Energy
Hi Teresa,
Thank you so much for your 5-star feedback! We're delighted to hear that Kavanagh provided excellent service and was able to sort out your bonus credit quickly. We'll make sure to pass along your kind words to him. We appreciate your honest feedback about the app as well, and we're always looking for ways to improve. Thanks again for choosing us, and we look forward to continuing to serve you.
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
Great service and prices
Great customer service and very competitive prices. I'm with this company for 5 years now and I can say that every year when I renewed my contract I got free credit, except for this year😔. Even so, as the price is so good I got another contract for a year😊thanks guys
October 9, 2024
Unprompted review
Reply from Budget Energy
Hi Silvia,
Thank you for being a loyal customer for the past 5 years! We're glad to hear that you've enjoyed our great service and competitive prices. We apologize that the free credit wasn't offered this year, but we're thrilled that you still found value in renewing your contract. Your continued support means the world to us, and we'll do our best to keep providing you with the best service. Thanks again!
Kind Regards,
Nadine
Budget Energy
Customer Experience Department
FIRST CLASS SERVICE
Been customer for ages now and wont be leaving anytime soon. Never had issue with budget energy. From customer service which has always been first class. Also getting my bonus electric for renewing my contract never failed always got it paid when made contact with them. Great company.
October 10, 2024
Unprompted review
Reply from Budget Energy
Hi Mike,
Thank you so much for your continued loyalty! We're thrilled to hear you've had such a positive experience with Budget Energy, from our customer service to receiving your bonus electric without any issues. Your feedback means a lot to us, and we're committed to maintaining the same high standard of service you’ve come to expect. Thanks again for choosing us!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The operator that I spoke was very…
The operator that I spoke was very informative and helpful. He gave me the information that I needed and when I needed to renew my contract.He was well spoken and polite.
September 26, 2024
Reply from Budget Energy
Hi Geraldine,
Thank you for your kind words! We're glad to hear that our operator was able to assist you in such an informative and helpful manner. We take pride in ensuring our team is both professional and courteous. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
BEST ENERGY OFFER FOR REAL was very pleased when renewing my…
I was very pleased when renewing my contract with the company the offer they made me was energy saving and the advisor was really helpful and pleasant it saved me time and researching for a better offer as this company offered the Best glad to be staying with this company for another Year.
September 26, 2024
Reply from Budget Energy
Hi Miss Lilian,
Thank you for your kind words! We're thrilled to hear that you had a positive experience renewing your contract with us. It's great to know that our energy-saving offer and the assistance from our advisor made the process smooth and efficient for you. We strive to provide the best service and value to our customers, and we're glad to have you with us for another year. If you need anything in the future, we're always here to help!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Great service
Great service although this was the second time chatting Kieran quickly resolved the issue of rejected code but was my fault to begin with he fixed the problem and gave me replacement code he also help with signing issue I was having
October 3, 2024
Unprompted review
Reply from Budget Energy
Hi Shirley,
Thank you for your feedback! We're happy to hear that Kieran was able to quickly resolve the issue and assist with your signing problem. Mistakes happen, and we're glad he could provide a replacement code and get everything sorted for you. We strive to offer great service, and it's great to know Kieran delivered that for you. If you need further assistance, feel free to reach out again!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Good communication and very nice people…
Good communication and very nice people to talk to.
September 26, 2024
Reply from Budget Energy
Hi Louise,
Thank you for your kind feedback! We’re glad to hear that you found our communication clear and enjoyed interacting with our team. We always aim to provide a positive experience for our customers, and it’s great to know we delivered that for you. If you need anything else, don’t hesitate to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
VerThe person on the phone was friendly…
The person on the phone was friendly and explained everything to me
September 19, 2024
Reply from Budget Energy
Hi Eileen,
Thank you for your feedback! We're happy to hear that the person you spoke with was friendly and provided clear explanations. We always aim to make our customer service as helpful and pleasant as possible. If you have any more questions or need assistance in the future, feel free to reach out!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget Energy is Terrific
Excellent chat session with Ciara who fixed my login difficulties and couldn't have been more helpful. I'm very pleased with my tariff which gives me a free top up a couple of times a year. Budget Energy is terrific and I'll seriously consider staying with them when I next change address.
October 2, 2024
Unprompted review
Reply from Budget Energy
Hi,
Thank you for your fantastic feedback! We're so glad to hear that Ciara was able to resolve your login difficulties and provide helpful service. It's great to know you're pleased with your tariff and the free top-ups. We appreciate your kind words about Budget Energy, and we'd love to continue serving you, even if you decide to change addresses. Don't hesitate to reach out if you need anything else!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Eileen,
Thanks so much for your great review! We are delighted to hear your experience with our agent Kieran was a positive one. If there is anything you ever need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Reply from Budget Energy
Hi Jackie,
Thank you for your feedback! We're glad to hear that our staff was helpful. Providing excellent customer service is always our priority. If you need any further assistance, don't hesitate to reach out.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The girl we spoke with was so helpful
The girl we spoke with was so helpful, not only did she get us the best tariff but saw that we were owed £40 from the tariff we were on.
September 19, 2024
Reply from Budget Energy
Hi Madge,
Thank you for sharing your experience! We're delighted to hear that the representative was so helpful and went above and beyond to secure the best tariff for you, as well as uncovering the £40 owed from your previous tariff. We're glad we could assist!
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.