BUFF® Reviews 102

scam had 2 logitech giftcards laying around for like half a year since i uninstalled it and now that i reinstalled it and tried to use the codes, they dont work.

I placed an order on buff.com on 01/07/24 but never received it; when I chased this up 3 weeks later I was sent a link to a Spanish FedEx tracking site that had proof of delivery for my order to an address that wasn't mine, and wasn't in the same county or region. After a lot of emailing back and forth Buff simply cancelled my order and sent me a refund. Which is fine, but it was a present and I have to get the item from somewhere else now, 2 weeks after the birthday has passed.

Although I adhered closely to the washing instructions, within a few months the surface of the Buff became bobbled and looked old and scruffy.

Customer service is dire, there's no support through socials and they're slow to respond to emails if at all. The website declined my payment or failed multiple times until it worked with paypal. I have evidence that the money left my account AND received order confirmation from them. Buff then emailed to say my payment was refused and to speak to my bank. Had to go to PayPal and they kindly sent me back my £20. Awful service.

Their products are of very poor quality and customer service is non-existent.

I read a lot of negative reviews but Buff were the only company I could find in the UK who provide the item I was looking for (multifunctional neckwear with insect shield).
I ordered 3 items and got them within 8 days. They were packaged well and the quality appears to be excellent.
By this experience I would be happy to use them again.

(USA) I always check Trustpilot first...this is the one time I didn't! Ugh! They were on R.E.I., so I thought the site would be decent. I was wrong.

Paypal isn't even an option--a minor thing, but one I regret since their site was so sketchy.  I used a CC.  Now I'm going to watch that card to make sure all is ok.

What happened: I tried to make a simple order of a couple items that I also saw on R.E.I.'s site. I filled out all the usual items as well as payment method (cc).
Then my cart went to 0, and a message came up saying something about lacking a shipping address--please add a shipping address and try again.  Yes, try again and once again go find your items. ??? Um, the shipping address and billing addresses were fully filled in and right there!  Still filled in. I tried again, same thing.  I tried to chat.  No chat rep answered.  I called.  Pressed 1 for customer service.  No one answered, but I could leave a message.  Thanks. (sarcastic)  Now I have to see about cancelling my cc or watching it super closely because Buff.com seems like a sketchy company.  I took 15 minutes out of my day trying to determine the true colors on the Sierra merino multipurpose whatever it's called...neckwarmer because R.E.I. shows it with the ends in both mauve and the other pics in more of an apricot.  Buff.com shows mauve, which is what I wanted.  I also wanted the same product but in denim.  But I not only can't order, but I can't reach anyone to find out what's going on.  This whole experience was POOR.  No shipping address when it's fully filled in?...that's a new one.  AWFUL USER EXPERIENCE AND CUSTOMER SERVICE.

Placed an order on their Canadian website. One of the items has an issue. They have not responded to my email complaining about this item, nor do they answer their phone. How bad is that?

I might see if I can do a chargeback with my credit card company. I'm also trying to find a way to contact their head office in Spain.

It's a shame that a company like this stays in business.

Should have come here before purchasing!

Hat (one size) was way too big for my head (unlike those from e.g. Decathlon).... and I HAD TO PAY FOR RETURN POSTAGE!

IN A HUGE BOX SO IT WAS EXPENSIVE!

Free postage if you spend so much but they turn this off if they are having a sale and the minimum P&P in the UK is £9 for an item that weighs a few grams.

They are making money from postage.

Having a buff around my neck during COVID kept me ready to mask up all the time. Saved me a lot of grief during the pandemic

I ordered hats and guide gloves from the Buff website over a week prior to my upcoming Bahamas trip. I contacted customer service via their website to ask them to please ship my product ASAP. Reply was you had an option for overnight shipping (for an exorbitant rate). So far it's been a week and my package has not left the state where it started! Label created on 4/20 and dropped off at a FedEx retail location on 4/26. Look elsewhere for buff like products with better customer service! Other vendors are able to deliver product quickly with discounted prices. No more Buffs for me!

Kinda trash honestly, uses space on your computer to give you basically no rewards.

Great products but don't buy direct unless you have a lot of time on your hands, buy from a local store.

My experience of their delivery service to the UK is terrible and their customer support simply points you to their tracking service, no apology, no sense of ownership.

Buff ship from Barcelona, they missed their 4-8 day delivery estimate.

From their tracking my parcel took 7 days to reach an "in transit" status and the local UK courier's tracking number reports "we don't have any updates, it can take up to 3 days to appear here" and we are on day 3.

I'm updating a previous review. After ordering by December 25th, 2021, a delivery that should've happen in 2-3 working days, is missing. Delivery company says it’ still waiting for the package. Could not get any reply from BUFF® | Help Center by "submit a request" on their online form.
Today, 18JAN2022, after my 4th contact, now requesting a full refund to ayuda @ buff . com (ignore spaces), BUFF replied saying: "Unfortunately, the shipping company has indicated that they have lost your order. (...) The refund has been processed automatically..."
You’ll probably read this after buying and not receiving your parcel, so you’re probably… you know. :) If not, BUY ELSEWHERE!!

Would like to put NO STARS but not that option.
I paid for an animated 3 foot nutcracker and received a poundshop nutcracker tree ornament 5 inches high.
How do these people get away with this scam
Surely we can report this to someone ?
Total scam company. Avoid at all costs.

Useless, Never again.
3-5 day delivery was actually 9. Delivery address was wrong and no way of changing before it was even sent out. No contact number. NEVER AGAIN!

Con Merchants
I like others ordered a telescopic ladder on 12th November and like others received a set of cheap miniature screwdrivers
Now not answering any emails
TOTAL SCAM

Do not order anything online if you are in UK from this company. The products I have had before are great so I ordered online. Told to expect delivery by 20/12/21 by 23/12/21 still no parcel. The tracking provided when I ordered just says waiting for despatch. So having sent emails to ask for updates and had no responses I tried contacting the USA customer service as well, they responded straight away, but told me they couldn’t help as my order would be dealt with by European subsidiary. To this date still no reply from customer service to my emails about updates to my order or request for a refund. Dreadful customer service, will never buy their products again. Very disappointed ☹️

Crooks.
I, too, ordered a ladder and was delivered a screwdriver (perhaps marginally better than a key ring) which was similar in quality to a gift received in a cheap Christmas cracker.