I would highly recommend using this service The only issue I had was DPD wouldn’t accept my package but it was resolved quickly by Darren would was brilliant and kept me updated throughout and when... See more
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We went to Buggy Pitstop for the UPPAbaby Tune Up Gear Up event as they are the official mini hub here in the UK. They replaced our UPPAbaby Minu frame for free and serviced the wheels too. The... See more
Fantastic service from start to finish. We paid for the pushchair to be collected and dropped back to our house, everything went like clockwork. Fantastic communication as well, shout out to Leyla! Ve... See more
Company replied
Contacted Buggy Pitstop after the bank holiday weekend during which our pram had been accidentally damaged. They were very helpful and Aziz quickly came back with a couple of options for us. In... See more
Company replied
Company details
Written by the company
Buggy Pitstop is a push chair repairing and cleaning service based in Hatch End. We work with major manufacturers such as Stokke, UPPAbaby, Bugaboo, BabyZen etc. We have helped many families get their buggy back on the road for years with exceptional quality delivered every time!
Contact info
Syrinity House, 324A Headstone Lane, HA3 6NW, HARROW, United Kingdom
- 02038767778
- info@buggypitstop.co.uk
- buggypitstop.co.uk
4.8
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Buggy Pitstop
Hi Nadine
Thank you so much for your review, We are glad to hear you had a positive experience with us and you were able to source the Uppababy part you needed
Fast and easy
October 13, 2022
Reply from Buggy Pitstop
Hi Samuel, thank you for review.
We are just glad we was able to supply the Babyzen part you required.
Kind Regards
Buggy Pitstop
Buggy pit stop were so helpful in…
Buggy pit stop were so helpful in sorting out what turned out to be a very minor issue with my ancient Phil and Teds explorer pram wheels and giving it a check over for me. Such a useful service would definitely recommend!
October 3, 2022
Unprompted review
Reply from Buggy Pitstop
Thank you Jo we are always here to help
Reply from Buggy Pitstop
Thank you for your review Elisabetta.
We bride ourselves on our customer service.
Great Customer care….
Item delivered did not match the picture on the website. However after emailing back, the problem was fixed promptly with excellent communication. Great customer service!
September 22, 2022
Reply from Buggy Pitstop
Hi Megan, Thank you for letting us know you have not received the correct order, we can confirm there was an issue from the manufacturer's side, and we can supply you with the correct part.
Kind regards
Buggy Pitstop
Excellent Service
Extremely knowledgeable and helpful- I cannot recommend Buggy Pitstop enough. Aziz was friendly, focused and knew exactly what my Uppababy buggy needed. Big thanks to him and the team.
September 23, 2022
Unprompted review
Reply from Buggy Pitstop
Hi Katie
Thank you for your review, much appreciated. Being UPPAbaby mini hub our team are very knowledgeable and can provide honest advise of how to get your pushchair back on the road,
Kind regards
Buggy Pitstop
Fantastic service
Fantastic service. We’ll work the extra £1 for express postage. Ordered Wednesday night and received on Friday. Quality replacement brake unit. Thank you.
September 23, 2022
Reply from Buggy Pitstop
Thank you for your kind comments.
Exactly what we needed to fix our yoyo
Exactly what we needed to fix our yoyo. Delivered quickly with no fuss.
September 23, 2022
Reply from Buggy Pitstop
Hi James, Thank you so much for your feedback, we are glad to hear you have received your order and you were able to fit the part onto your Babzyen.
Kind regards
Buggy Pitstop
Prams can be mindboggling
Prams can be mindboggling. Very friendly service and even helped repair.
September 16, 2022
Reply from Buggy Pitstop
Hi Ameet
Thank you for your review and popping over to our workshop on Friday, we are just happy to provide you the parts you needed to get your pushchair back to working condition.
Kind regards
Buggy Pitstop
Good company to deal with
The website is good, easy to navigate. Delivered in very good time, and communication of delivery is good.
September 12, 2022
Reply from Buggy Pitstop
Thank you for your review
Reply from Buggy Pitstop
Thank you so much for leaving a 5 star review, our aim is to always give a 5 star service.
The pictured item were not the ones I…
The pictured item were not the ones I received for the uppababy Cruz lock latch. I paid a second shipping to send back the item…
The company didn’t even apologize for the erroneous information!
August 25, 2022
Reply from Buggy Pitstop
Hi Roger
Thank you for expressing your thoughts, we have spoken to those in fufiling your order and who was in contact with you when processing the return of the item. We are very sorry that this has happened and we are always trying to improve our customer service.
Kind regards
Buggy Pitstop
good service
had exactly what we needed (which was not easy to find elsewhere), and very prompt delivery
August 17, 2022
Reply from Buggy Pitstop
Thank you Gabriel, we appreciated your feedback, we are just happy were able to supply you the parts you needed for your Baby Jogger.
Kind regards
Buggy Pitstop
Great
Easy to order the part we needed. Delivery was quicker than expected. Part was easy to fit as a tool was provided. Buggy is up and running again! Great
August 27, 2022
Reply from Buggy Pitstop
Thank you Roisin for your review, We are just glad we were able to provide the part you needed to get your Babyzen pushchair back on the road. If you have any other issues in thr future please let us know.
Kind regards
Buggy Pitstop
Really helpful on the phone and product…
Really helpful on the phone and product arrived very quickly. Highly recommended.
August 27, 2022
Reply from Buggy Pitstop
Thank for leaving your reveiw.
Quick delivery
August 22, 2022
Reply from Buggy Pitstop
Hi Adwoa
Thank you for your review, we are just happy you were able to source the part for your Baby Jogger so you can continue to use it for time to come.
Kind regards
Buggy Pitstop
Excellent service and very helpful…
Excellent service and very helpful staff. My buggy returned working, clean and sparkly! Just like new. Highly recommended!
August 19, 2022
Unprompted review
Reply from Buggy Pitstop
Thank you so much for taking the time to reveiw our service.
Excellent service and goods
Yoyo parts received very quickly and as described and i also received a very speedy response to my query. Would definitely use again
August 18, 2022
Reply from Buggy Pitstop
Thank you very much.
Reply from Buggy Pitstop
Thank you for you order.
Expensive
Great that they have spares in stock but ridiculously expensive: £30 for a little piece of plastic a nut, a bolt and an allen key. £6 for delivery and took over a week.
August 14, 2022
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