I placed an order during the covid pandemic for some paving slabs. I bought from Buildex after phoning them and confirming the item was in stock. In the end it was months until the slabs arrived.... See more
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Ordered a Toughsystem DS300 at an excellent price online. Prompt dispatch and delivery. Perfect transaction. Safely packaged and perfect order (new). A few easily removed stickers from original conten... See more
Company replied
Garden bench arrived very quickly just a few days after ordering (Another bench ordered at the same time from Wickes is to take 7 weeks!). Everything well packaged and undamaged. Several other supplie... See more
Company replied
So far very pleased with my arbour just finished painting it as thought that would be better before we put it together looking forward to seeing the end result We bit rough at some ends but sanded... See more
Company details
Information provided by various external sources
With over 15,000 products across a range of key categories, BuildEx is providing a new way for DIY and the Trade to shop construction materials online. From Garden Structures to Plumbing Fittings, our goal is to provide a seamless and customer-centric online shopping experience at market leading prices. With delivery options across the UK, we can provide everything you need, directly to your door.
Contact info
United Kingdom
- buildex.co.uk
4.1
Great
1K reviews
No recent history of asking for reviews
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Terrible communication
I placed an order during the covid pandemic for some paving slabs. I bought from Buildex after phoning them and confirming the item was in stock. In the end it was months until the slabs arrived.
I called and emailed numerous times and was told that the delivery was definitely Italy going to take place, only for them to eventually tell me that they were never in stock in the first place.
In the end they arrived without incident, but the terrible communication and multiple calls and emails that went answered would stop me from ordering anything from them again.
July 4, 2022
Good prices but chaotic customer service.
Took nearly 2 months to deliver both parts of a garden bench and, once it arrived, mould had set in due to being stored outside (packaging was torn), requiring a sand down and application of wood treatment to get it looking nice.
June 8, 2022
Unprompted review
Brilliant service
December 24, 2021
Poor service took my money before even…
Poor service took my money before even checking they
December 13, 2021
Reply from Buildex
Hi Sandra,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Great prices and very quick delivery
Great prices and very quick delivery! Definetily will use again!
December 13, 2021
Reply from Buildex
Hi Andrius,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with our pricing and delivery service.
We hope to see you again soon!
Kind Regards,
Charlotte
Great Service & Price
Great Price, quick delivery, fab item, kept me informed every step of the way. Buy with confidence.
December 12, 2021
Reply from Buildex
Hi J.P,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience.
We hope to see you again soon!
Kind Regards,
Charlotte
Very good
Very good. Very fast delivery and cheapest I could find on the toolboxes I bought
December 12, 2021
Good services!!!!
December 11, 2021
Reply from Buildex
Hi Peter,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience.
We hope to see you again soon!
Kind Regards,
Charlotte
Absolutely outstanding service easy to…
Absolutely outstanding service easy to navigate website and delivery time exceptional
December 11, 2021
Great company to deal with best price…
Great company to deal with best price next day delivery would highly recommend
Les
December 10, 2021
Reply from Buildex
Hi Keith,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience.
We hope to see you again soon!
Kind Regards,
Charlotte
Excellent service- arrived next day
Excellent service- arrived next day. Definitely recommend
December 10, 2021
Reply from Buildex
Hi Susan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Amazing value nearly 1/4 original cost…
Amazing value nearly 1/4 original cost and it WAS here next day BRILLLLIANT!!!
December 10, 2021
Reply from Buildex
Hi Alan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Buildex
Hi Paul,
Thank you for taking the time to leave us a 5 star review.
I am really pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
leaking paint delivery. Ordered some paint which was delivered…
Ordered some paint which was delivered by a delivery company.
The box was damaged so we opened it to find the10L paint tub was cracked and starting to leak everywhere.
I rang buildex who refunded me but have norhing in place to collect a damaged product and had no suggestion how I dispose of it.
They advised this does happen but they have nothing in place to deal with it.
I am left with a leaking tub of paint and no means of getting rid if it.
Not a happy customer, would not use them again.
December 1, 2021
Unprompted review
Reply from Buildex
Hi Jane,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the paint tub being delivered damaged and leaking.
The leaking paint can cause damage to other products in transit which is why our carriers are unable to collect in these instances.
Depending on the paint type you can put this in your waste bin or take it to your local waste disposal service.
We cannot collect these damaged goods but we always offer to replace the goods or process a full refund.
I apologise that we couldn't offer you anything further to this.
Kind Regards,
Charlotte
Dewalt battery
Order processed very quickly and delivered well packaged also was the best deal I could find
November 18, 2021
Reply from Buildex
Hi Colin,
Thank you for taking the time to leave us a 5 star review.
I am really pleased to see that you have had a positive experience with us.
We hope to see you again soon.
Kind Regards,
Charlotte
Very well organised company fast…
Very well organised company fast delivery as said packaged up well no fuss or anything to worry about will definitely use again
November 17, 2021
Reply from Buildex
Hi Wayne,
Thank you for taking the time to leave us a review.
I am so pleased to hear about your experience with us and how you found our service to be organised.
If there is anything else that we can do to help please do let us know.
Many Thanks
Megan
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