Buildingplasticsonline Reviews 75

Unfortunate to not check Trustpilot before purchasing. One plastic sheet ordered at the beginning of April. £30 fee charged to be delivered. Response from team through web was one worded by the end of chat and no response after question posed therefore after 6 minutes waiting, ended the chat session. I very rarely complain however with the huge despatch costs you would expect delivery promptly and customer service to be of a higher level.

DO NOT USE. UNRELIABLE. UNTRUSTWORTHY.
I was given a delivery date, never arrived. Made several calls, was promised delivery, never arrived. Called, emailed, was ignored. Took almost 5 months and threat of court action to get a refund. AVOID.

Avoid like the plague. Orders 66027 and 66086. NEVER NEVER pay them any money as you will not see it back and they will deliver you nothing. I have had 3 days of stress trying to get what I paid for delivered. Paid them 14 days ago and 3 promised delivery dates and still nothing. I hope that my email to Eurocell CEO Mark Kelly will be responded to.

I wish was seeing al this negative reviews before placing an order over £2,400 last month. I've only done so because I was advised by one of the guys from eurocell in Reading, he said he knows them and I should order online. I found my self in many of the people that have rated this company ( building plastics online.com) I'm still having a bad experience with them now as my order is still not completed. I would never recommend, they are the worst.

I ordered the item for £175 worth and no delivery and no item on last 8 months. tried to call many occasions waited for 45min -1 hour on call .some times they cut the phone or someone said , will refund but never get the money. now October no goods.no money.
so CAREFUL ON MAKING ORDER !!!!!!!!!!!!!!!!!

I purchased £180 of materials back in march before the lockdown. since then i have tried endlessly to contact this company by phone and email without any success. they have never responded to emails at all. i even thought it was some kind of scam and checked if the company actually exists. apparently it does! So, unless you want to throw your money away just avoid this company and go to somewhere that is not an utter scam rip off. avoid at all costs

Also called PIPETECH, same business address, same phone number. This is the worst company I have ever dealt with online. I had to give them one star as there is no option for zero stars. I too have placed an order on 19th Sept for just under £100, payment was taken from my account on the 21st, order was supposed to be delivered on 30th Sept. Waited in all day and nothing arrived, no email, text or phonecall. Left it a few days and still nothing. Numerous email enquiries sent to them asking about my order - yesterday I treied twice to contact them on their online chat service - again no reply. Tried ringing them yesterday, spent 30 mins waiting for an answer on both of their numbers and again no answer. I even contacted Eurocell but they could do nothing. I asked them if this was a bad company to deal with, they agreed customers have had problems with them. I contacted LloydsBank and have agreed to refund my money luckily. Bank has also advised me to cancel my debit card, and are issuing a new one. This company should be put out of business. I have contacted Trading Standards. If youve paid this company any money via debit or credit card, ring your bank and they will refund you, or create a case. DO NOT PAY THIS COMPANY ANY MONEY WHATSOEVER. Email one of the directors AnthonyO'Sullivan anthony @ bpoltd.co.uk

placed an order on the 10 september, had an email from them on the 15th september saying items were dispatched but, still waiting for my order. i phoned and phoned them and finally got through to customer services, they told me they would look in to it and would update me by email. still waiting for the update. i have emailed them twice and no reply. have tried getting through to both customer services and sales only to be hearing the same automated message over and over. this company will take your money and not send you the goods. customer service is absolutely shocking. run a mile from this company. they don't even deserve one star

Do not order from these ,can not contact by phone or e-mail , they trade as , pipetech, wet wall ,and overflow screens system ,same director Kerry Clark , look on companies house ,managed to get no for overflow screens system 03334566007 and told that they are a different company and don't have the same director ,so companies house lying NOT!! . looks like it could be a covid 19 scam company , will be contacting trading standards

Please do not confuse this company with Building Plastics Online Ltd as they are not affiliated. This is buildingplasticsonline.com which if you click the url here in the top RH corner then you will see.

Absolutely disgusted with this company
They do not reply to emails , do not answer the phone , they will take your money and send you nothing , PLEASE PLEASE do not use this company as they are thieves

Should have read the reviews before buying from this company. Ordered fascia boards, which took an age to arrive, but I understood because of Covid restrictions. Once they did arrive, they’d sent the wrong sized fascias. Tried to contact numerous times to get replacements but absolutely no response. Avoid this company.

should have read reviews.ordered 29th july delivery given 4th august.still no sign of materials 4th sept.Phone never answered emails never replied to.email to cancel still no refund.luckily only £79 lost but maybe cash back or small claims court.DONOT GIVE THEM YOUR MONEY.They only have small office and pass all orders to main suppliers if at all. Middle men

Paid for products back in May. It’s now September and no sign. No communication, no contact, no product delivered, uncontactable. You might as well throw your money in the bin than buy from this company.

Unfortunately it is time for my review.

Having checked trustpilot and io.com for reviews before purchasing i was happy with the reviews as they were 99% positive.
I think that they were a good company who have got into difficulty and haven't handled it well - ignoring customers doesn't solve the problem and nor does taking more orders.

I made my order for just under £500 on 20th July. It said that orders are usually delivered in 3-5 working days but there is a delay due to COVID. I received another email on 27th July to tell me it had been dispatched. That was the last i heard from them. The company have changed their voicemail a few times to say they were pausing orders to get on top of things, but this has never stopped people being able to order on the website.

I am very upset about this whole experience as i saved for a long time to do this project and with £500 currently with a company who won't return it i cannot continue until i get it back. I have had to send the workman away and they still expect to be paid. If the company would just communicate they could have saved their reputation. Most people would have understood if they had external supplier issues but customers should have been given a choice of waiting or a refund.

Only rate 1 because i can't put 0.
Absolute disgrace of a company, items ordered 23rd August, should have been delivered Tuesday. have tried calling them and they do not answer the phone, tried emailing them and they aren't responding to them either.
Please do not waste your money on this company, you will not get the goods you order.

I have reported these to my bank and also reported them for Fraud.

Your banks should be able to pull your money back if you paid by visa, they will put a visa dispute through.

Will pursue them in court.
Placed the order early July expecting some delay due to Covid. However wasn't expecting to still be be waiting 8 weeks later.
Wouldn't be so bad if there was some information or updates. Yet several emails and phone calls remain unanswered. They should disconnect the on line messaging as no one ever responds. Cannot even get my money refunded.
Seems to me, having taken the money, they have zero interest in their customers.
Would suggest they are avoided, there are other alternatives available...just need my money back.

I paid £560 for plastic fascias in March, which never came. No answers to my emails, no one answers phone.
I left another review which prompted them to ask me to email, and theyd look into it,(purely for the review site, I expect). Since then several emails from me and no answer from them.

This is the worst company I've ever dealt with, placed order and given delivery date of the 29th July and nothing turned up, you can't get any response from them by any means, how some customer can give the 4 or 5 stars beat me! good luck to Trustpilot in passing this review on to them.

Congratulations building plastics online, without doubt the worst company i have ever dealt with. My order was placed on the 20/07/20 and i was told it would be delivered on the 28/07, no delivery so i gave them a call but no one ever answers the phone,i then sent several emails but still no reply, so two days later i finally manage to speak to someone and he tells me its been delivered to the wrong address and they were going to get the depot to collect it and deliver it to me on the 3rd or 4th of August so i take another 2 days off work but still no delivery, after coming home from work on the Wednesday the delivery is in my driveway but half of it is missing, more emails and phone calls but still no reply, shocking customer service how are these guys in business ?