Buildingplasticsonline Reviews 75

Placed an order on May 22, 2020. Expected a delay due to lock down but my order is still outstanding on August 10, 2020. I have tried numerous times to contact this company, by email, chat and by phone (now that the line is back). NO ONE RESPONDS. They have taken my money but not supplied the items, an update on when they might be delivered, or an actual customer service department that responds to customer queries. I would like my money back, but I can't get hold of anyone to ask for it!! I will be reporting to trading standards.

I placed an order with Building Plastics Online on the 17th May (order No 30333) & I am still waiting my delivery.
Like many other reviewers I have tried ringing, emailing & live chat many times, but have received no responses whatsoever.
Whilst I appreciate, COVID 19 will have undoubtedly caused issues for this business, waiting for a delivery for almost three months is totally unacceptable, as is no communication regarding my individual order.
I am requesting that my order is delivered to me within 7 days, or I expect a full immediate refund.
If no communication from BPO is received within this timescale, then I will seek a refund through my credit card company.

Ordered £1253 worth of soffit and fascias a month ago, had a delivery time, they didn’t show up, they won’t reply to emails or answer phone, what am I supposed to do now? Order more from somewhere else or wait until the delivery maybe turns up, paid by debit card so can’t claim it back

How is this company still trading.. ordered 4 weeks ago, I was immediately emailed a fictitious delivery date. No delivery on that day or ever!

Telephone calls are diverted to an automated service sent calls are no longer taken for emails later so no further forward.

I have contacted the bank to return my money.

Funny how no PayPal Payment has advertised.. !!

Scam

Still waiting for my order, three weeks so far , was promised a delivery date last week and got nothing . Emailed three times still waiting a response. I have contacted my credit card company and they say they can get my money back .

very disappointed with this company. I ordered some fascia,soffits and guttering for a job and they failed to deliver it. I could not get hold of them by phone, email or live chat on there website. I finally got an email response after sending a recorded letter demanding a full refund is due to me for failed delivery on time. the email asked if I still wanted the delivery 3 weeks late? I had already ordered more from a reliable company that was delivered when they said it would be, this had left me out of pocket. I sent one more email demanding a full refund and I finally got it after 3 weeks of trying, very bad way to run a business.

Iv used building plastics online couple times now mainly because they are the cheapest around however every time I have experienced the worst customer service ever. Orders been delivered with parts missing, then my last order which was placed and said a 5 day lead delivery time was exepected actually took them under a month. You won’t be able to get through to them via their contact number as they just don’t answer, but luckily I had direct number through to one of their managers who basically kept saying it’s coming tomorrow. These delays cost me hundreds and they didn’t even offer a discount (which when your spending thousands with them routinely you would expect to be a given) instead they offered full refund knowing I wouldn’t of been able accept because I wouldn’t be able to get a new delivery sooner.

Overall they are cheap but they are that bad Iv changed supplier and now use claddingwarehouse.com who are only slightly more the cost but they will go out of their way to deliver.

Iv you don’t mind waiting till when ever they feel like delivering your incorrect order then these are the guys other wise go els where.

Placed an order on 7th July and then didn't hear anything and feared the worse when I saw the reviews. Couldn't get a reply to emails. But then yesterday got an email confirming delivery. Received today 24th. All good. Perhaps not the best for communication but happy with order. Cheers.

ordered a load of guttering soffit and fascia board on July 13th order number 46468 had a message the next day telling me my estimated delivery would be the 23rd July
Everything arrived today from my local Eurocell
Agreed they don't answer phones .but the phoneline does explain due to covid 19 they are focusing more attention to fulfilling your orders However everything arrived and seems to be fine
So can't really complain too much
Would i use building plastics online again?
100%yes I would is the answer give them a break everyones had it hard at the minute and they are no exception
Thanks again building plastics online and great pricing as well

Placed an order on the 8 July, took my money and had a confirmation email.
Heard no since and you wont reply to any communication.
You have 24 hours to respond, if I hear nothing I’m going to take matters further
If you can’t deliver, don’t keep taking people’s money 😡😡

Avoid this rouge trading company,i placed an order on the 29th june and still have not recieved it.after contacting the company numerous times i have had lie after lie and now nothing.i looked online at their reviews and now realise they are very dodgy.i will open a charge back to reclaim my money.AVOID

Placed an order 29 June 20. On 08 July I contacted them via their online form, asking for an update on the order. The response was TBC!! I have since contacted them asking for further updates only to be ignored. They are quick to take your money and that is it. Looking at other reviews there seems to be a pattern.

Clearly a scam - take money never dispatch goods

Having to work with credit card to get refund

Order: 38785
Placed an order in the middle of June, website claimed it had been dispatched two weeks later and I have been waiting another two weeks on top of that now for the items. They won't answer the phones or reply to messages, an utter shambles or a scam. I just want a refund now.