Build My Gift Reviews 256

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more

Company replied

Rated 1 out of 5 stars

I have placed my order two weeks ago, I still have not yet received my order. I have emailed the support team and have received no response yet. I first made a mistake the with cvc of my card and... See more

Company replied

Rated 2 out of 5 stars

The delivery was refused for an unknown reason. Second delivery was attempted two days later, already after the recipient's Birthday. She was constantly bombarded by messages and phone calls regarding... See more

Company replied

Rated 5 out of 5 stars

With several choices out there, it's a challenge to find the right company to fulfil such a project. From the start, Build My Gift were professional and eager to ensure that we received the best... See more

Company details

  1. Gift Shop

Information provided by various external sources

Making gift-giving easy, Build My Gift offers users the chance to create a bespoke gift box for their chosen recipient. Choose from our selection of luxuries to create the perfect gift or select from our beautifully assembled pre-curated boxes. Whatever the occasion, we've got it covered.


Contact info

2.2

Poor

TrustScore 2 out of 5

256 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Lovely service

Lovely service, super fast delivery.

May 1, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Iliyana

Many thanks for taking the time to leave us a review! We are glad to hear you found our service useful on this occasion!

Best wishes

Build My Gift

Rated 5 out of 5 stars

Excellent quality & service

I hunted around for a site which allowed you to build your own gift basket and build my gift had by far the best range of gifts to select from at varying price ranges. The gift box was delivered within a few days of purchasing which was great considering I had expected a delay due to COVID. The presentation was lovely and really high quality plus the note was hand written which I thought was a lovely touch. Will definitely be using this site again!

May 1, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Sarah

Thank you for taking the time to leave us a review!

We are delighted to hear that we were able to assist in building the ideal gift on your behalf.

Best wishes

Build My Gift

Rated 5 out of 5 stars

Efficient service

Good communication from purchase to delivery.
A good variety of gifts which are suitable for every occasion.
This was a gift for a baby shower as due to covid 19 the party couldn't go ahead. The only downside was many items were out of stock, again I blame the virus for this and high demand. Having said this the delivery arrived much sooner than I expected , I would recommend this bussiness.

May 1, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Shelley

Many thanks for taking the time to leave us a review!

We are really pleased to hear we could assist you with creating a gift for this occasion.

We are currently experiencing an increased demand and therefore out of stock of many lines, but are continuously working with our suppliers to restock as soon as possible so thank you for your understanding on this matter.

Best wishes

Build My Gift

Rated 5 out of 5 stars

Beautifully presented

Beautifully presented. My daughter was delighted with everything. My only suggestion would be a better range of cards to enclose. I’ve already told friends about Build My Gift. Thank you.

April 30, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Thank you for taking the time to leave us a review!

We are delighted to hear the gift was well-received!

Thank you for your feedback regarding our selection of cards which we will certainly take on board.

Best wishes

Build My Gift

Rated 5 out of 5 stars

Perfect present!

I wanted to get something for my partner’s birthday during lockdown and this was perfect! The packaging was beautiful and it was so carefully done, he absolutely loved it. The opportunity to make something unique and so thoughtful for someone is brilliant. Couldn’t be happier!

April 30, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Olivia

Thank you for taking the time to leave us a review!

We are really pleased to hear your lovely feedback and delighted we could assist in creating a gift on your behalf.

Best wishes

Build My Gift

Rated 5 out of 5 stars

Amazing service and updates

Amazing service and updates for delivery to a friends house

April 30, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Megan

Thank you for taking the time to leave us a review!

We are really pleased you were happy with the service provided.

Best wishes

Build My Gift

Rated 2 out of 5 stars

Delivery took forever

The delivery was refused for an unknown reason. Second delivery was attempted two days later, already after the recipient's Birthday. She was constantly bombarded by messages and phone calls regarding delivery but no delivery attempted. This order only created hassle and troubles. I understand this mostly the fault of the delivery company, but the whole experience was ruined.

April 29, 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Teresa

Thank you for taking the time to leave us a review.

We are equally disappointed to hear the delivery issues impacted the overall experience and we have followed up with our courier to ensure steps are taken to avoid this situation going forward.

Thank you for your order with Build My Gift and we hope the gift was well received.

Best wishes

Build My Gift

Rated 5 out of 5 stars

Great service snd gift

Brilliant customer service with any questions/queries I had whilst ordering and the gift was great when it arrived.

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing!

I found build my gift after searching for ages on google for a gift to send to a friend given that in the current circumstances I cannot celebrate with her. I couldn’t be happier with my purchase and have gone on to order two more for others. Will definitely use again.

April 24, 2020
Unprompted review
Rated 5 out of 5 stars

What a great service Build My Gift…

What a great service Build My Gift offers. Very useful during these very difficult times, and such a nice way to be able to let someone know you’re thinking of them on their birthday, when you can’t be together in person. Thank you!

April 19, 2020
Unprompted review
Rated 5 out of 5 stars

Honestly am so happy with my purchase…

Honestly am so happy with my purchase from build my gift, delivery was prompt and secure, giving me a one hr window, easily moved. When my gift arrived it was in the most amazing gift box. Am so excited to give this gift, wish I was keeping it to be honest. Will 110 per cent be ordering again. Very impressed. And trust me I have high standards and am easily disappointed so well done build my gift.

April 18, 2020
Unprompted review

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