I ordered a chair, and purchsed the "Worry Free Purchase protection". Shipping time was stated 25-30 days, I would be notified as soon as it was shipped. 30 days, still not shipped. EDIT: the compa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a wooden coffee table and got a very different table. What I got was a flimsy plastic table that weighs nothing, looks completely different and has zero structural integrity. For almost 250 do... See more
Company replied
While the order was smooth, and the shipping somewhat smooth after initial lack of response, the item when received was shocking bare for the US$200+ pricing - one would expect a midrange to a sub pre... See more
Company replied
I’ve bought over six of there lights mainly because can’t find any site with same. Been happy with them though have had to do some minor reassembly because of poor quality control. There definitely a... See more
Company replied
Company details
Written by the company
BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
Contact info
United States
- bulbsquare.com
2.3
Poor
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buyer Beware
I wish I had read the reviews beforehand. I purchased a ceiling fan from Bulb Square that I wanted to return. They have given me the runaround for two months and simply do not seem to grasp the concept that in our market, customers return products for reasons other than malfunction or missing parts. There are plenty of other companies out there that do. Save yourself a headache and avoid this one.
August 31, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Return of damaged good was fully refunded within days
We ordered three separate items. The first two arrived in great shape and are lovely. The third item, separate order, arrived with a crack. Customer Services was very responsive and provided a full refund (shipping and everything) within days.
August 30, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
Total scam
Parts of my item are missing. In order to return the item you have to pay a shipping fee and you are sending to China... Customer service is terrible. DO NOT BUY!
August 24, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
No electrical approvals and terrible customer service …
Received lighting within expected shipping time, however my electrician wasn’t able to install as there were no documented approvals on the fixtures or with the fixtures. I have contacted the company twice now over the last 2 weeks without any response or acknowledgment. I asked for Canadian approval documentation or if not approved for Canada, a refund (as they shouldn’t be sold to Canadian customers if not approved). I’ve been completely ghosted, wasting hundreds of dollars.
August 19, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
What a waste of money
What a waste of money. waited months to get my fluro-lights and when they arrived I was so disappointed. Terrible quality and cheaply made. shop local not online with this company. wasted $300
August 15, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Good product and nice customer…
Good product and nice customer services. I would buy again.
August 10, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
All’s well that ends well!
We got off to a bumpy start in terms of the two outdoor lanterns I ordered as the shipping was delayed. However, their Customer Service Dept was very helpful, stayed in contact with me and the lanterns arrived and look amazing on my patio.
August 1, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
DO NOT BUY!!!
Dearest reader,
I read the poor reviews but went ahead and ordered anyways because I really loved the fixture and was assured by the company that they took customer care and reputation seriously.
Firstly the fixture was missing the correct ceiling installation hardware, so off to wayfair I went to purchase the correct one. Then my electrician was not able to install and he believes the entire fixture is not operational....
So buyer beware, next time I will take heed of the bad reviews.
July 20, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
This company sends dangerous items and…
This company sends dangerous items and if you try to return them they will take weeks between each message to respond. DO NOT SPEND YOUR MONEY HERE
May 23, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
This company has got to be a scam
This company has got to be a scam. I ordered 2 bedside lamps that were actually on the more expensive side of lamps I was looking at, and when they came they are so cheaply made they can’t even be put together to stand upright. Save yourself the complete waste of money and just buy from a known brand.
July 15, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
DO NOT BUY
DO NOT BUY. You will burn your house down! Cardboard is being used as an insulator.
July 10, 2023
Unprompted review
Reply from BulbSquare
Dear Customer,
Thank you for bringing this serious concern to our attention. The safety and satisfaction of our customers is our highest priority, and we sincerely apologize for any anxiety or inconvenience this has caused you.
Please be assured that we have taken immediate and comprehensive actions in response to your feedback. We have launched an extensive investigation into the particular supplier and product. As a result of this, significant changes have been made to the design to address potential safety issues you pointed out.
We have also ensured that customers who have already purchased the product have been contacted and provided with replacement parts, eliminating the risk posed by the previous design. A full refund has been issued to you as well, in acknowledgment of the error and the distress it may have caused.
Trust is integral to us, and we are determined to make things right. We have learnt a valuable lesson from your feedback and are dedicated to preventing such issues from happening in the future.
Thank you once again for your vigilance. We hope to have the opportunity to regain your trust and serve you better in the future.
Best Regards,
John
AVOID AVOID AVOID
One of THE WORST companies I've dealt with. God arrived damaged and customer service suddenly ghosts you. THEY ARE HORRIBLE.
June 30, 2023
Unprompted review
Reply from BulbSquare
Dear Kevin,
We sincerely apologize for the experience you had with our service, and we understand your frustration. We deeply regret to hear that your product arrived damaged and that our response time didn't meet your expectations.
According to our policies, we provide full refunds for any products that are delivered in a damaged condition. We want to assure you that your refund has already been processed in full. If you have not received it yet, we recommend checking with your bank as it may take a few days to appear in your account.
We acknowledge that our previous customer service response times were not up to the standard we strive for, and we appreciate your patience during that time. We are actively working to improve our procedures and are pleased to say that we have streamlined our internal processes to better handle such situations and provide quicker responses in the future.
Your feedback is valuable to us, and we are committed to improving our service based on the experiences of our customers. We're grateful for your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Best Regards,
John
They Drop Ship From China & Basically Don't Do Returns
I ordered a $165 light fixture knowing their return policy said they'd accept returns within 60 days but I had to pay for shipping back to them. What they don't tell you is that they drop ship direct from China so returning this thing would cost $87 from USPS. So if I ship it back to them I end up paying $87 for a "full" refund (and that's assuming it actually gets to China safely). Alternatively, they offered a 40% discount if I just kept it but that would still mean I am paying $100 for a light I have no use for. DONT ORDER FROM THEM!
June 10, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Fabulous lighting products
This store has some of the most interesting design, and it’s my go to place for original light fixtures. The customer service was courteous and responsive.
May 17, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
DO NOT order from this company
The light I ordered, arrived damaged, and was completely made of cheap plastic and rubber material when the website stated that it was metal and acrylic. I Emailed the website five times, sent pictures showing how it arrived damaged and asked for money back(over 300 cad) and still have not heard anything, not even a generic response email. Do NOT order from this company.
May 12, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Beautiful leaded glass fixture
Despite frustrating shipping difficulties, that I don't believe were the fault of BulbSquare, the light fixture I ordered was a very pretty, seemingly hand made, leaded glass fixture and I was glad I waited for it to arrive. It is hard to tell online how something will look once you get it, but this fixture was well made. Customer Service answered my questions thru email and dealt with the situation as well as possible.
May 2, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
Excellent after sales support
When I purchased from this company there was a misunderstanding. However, the after sales support was very helpful. They resolved the case and I can enjoy the product. I love the follow up and the way they keep in touch despite the time difference. Will buy from them again.
April 14, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to share your thoughts with us on Trustpilot. We appreciate your honest feedback and are glad to see that you had a positive experience with certain aspects of our service.
We strive to provide the best possible experience for all our customers and take your suggestions seriously. If there are specific areas where you think we could do better, please feel free to share your thoughts with us at support@bulbsquare.com.
We are committed to continuous improvement and ensuring customer satisfaction. Your feedback helps us to refine our services and better meet the needs of our valued customers like you.
Thank you again for your review. We look forward to the opportunity to serve you again and hope to exceed your expectations in the future.
Warm regards,
John
Do not purchase from bulbsquare
Do not purchase from bulbsquare. They are a Chinese company. Takes forever to get in and then it’s impossible to return.
Pay double and go somewhere else.
April 15, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
Ordered mine 3 months ago, it’s still in China
Ordered my lamp Jan 3. It’s now April 6 and updated tracking shows the package apparently just meandering around China every couple days. I hope my patience will pay off, I hate dealing with refunds and customer service so I’m taking my time
April 6, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for taking the time to provide your feedback. We are sincerely sorry to hear that your experience did not align with the high standards we set for ourselves.
We pride ourselves on our commitment to quality and transparency, and we are disappointed to learn that we did not meet these expectations in your case.
Your feedback is invaluable as we continually seek to improve our service and ensure customer satisfaction. We take your concerns seriously and are committed to making necessary improvements.
Could you please contact us at support@bulbsquare.com, or provide your preferred contact information, so that we can discuss this matter further and explore solutions to any issues you may have?
We are eager to make things right and improve your impression of our services.
We appreciate you bringing these issues to our attention. While we cannot change your initial experience, we are dedicated to enhancing our services for a better future experience.
Thank you once again for your review. It helps us maintain our high standards and better serve our customers. We look forward to serving you again.
Warm regards,
John
I had an excellent after sales service
I had an excellent after sales service. Courteous and ready to help me. My lamp is perfect in my decor and I would buy again without hesitation.
March 20, 2023
Unprompted review
Reply from BulbSquare
Dear valued customer,
Thank you for sharing your positive experience with us on Trustpilot! We are thrilled to hear that you enjoyed the service and appreciate your kind words. Your feedback is invaluable and motivates us to continue delivering great service.
Should you need any further assistance or have any questions, please feel free to reach out. We look forward to welcoming you back soon!
Warm regards,
John
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