Bulldog Skincare Reviews 

149
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently struggle with missing or severely delayed orders, noting that packages often fail to arrive on time and tracking details provide little help. People are also deeply frustrated by the complete lack of communication, as multiple emails and support requests are routinely ignored or answered only by unhelpful automated chatbots. Though some reviewers were happy with the actual items, finding them to be of high quality and very enjoyable to use. Consumers also noted that purchasing the goods from physical retail shops instead of ordering directly online was a much safer choice.

What people talk about most

Order

Clients share negative opinions on order due to severe delays and missing items. Consumers report that... See more

Product

Reviewers mention negative feedback about product quality and physical defects. Consumers report issues such... See more

Response time

Customers consistently note negative experiences with response time, highlighting total silence and a lack of... See more

Customer communications

People report intense frustration and negative experiences with contact channels. Consumers note they have... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction and a general... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I can’t believe what’s happening with this company! Ordered on 28th of November still no product shipped but they happily took my money and have no intention to do refund especially I cancelled twice... See more

Rated 1 out of 5 stars

Awful customer service. Placed an order November 30th, tried to get in touch to amend order but nothing, no replies to multiple emails, tried Instagram but just automated reply and not even order rece... See more

Rated 1 out of 5 stars

Horrific!!! If I could give zero I would Ordered in February, some products arrived, some didn’t. I’ve emailed, filled in countless forms, messaged on instagram - was promised a delivery cont... See more

Rated 1 out of 5 stars

I always purchase bulldog for my partner, normally I would buy in person but with it being November and being busy at work, I decided to order online. It's now January 6th still no response from email... See more


Company details

  1. Cosmetics Industry

Written by the company

Hello, we're Bulldog Skincare. Whether you have regular, dry, sensitive, oily or mature skin, Bulldog is here to help you look and feel your best.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(149)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Wasteful

The aftershave balm dispenses far too quickly, causing wastage every time. Apply pressure -nothing happens. A little more -nothing happens. A little more -far too much for the face and neck. I won’t be purchasing this wasteful product again -and I’d recommend to others to do likewise.

August 11, 2023
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for taking the time to share your feedback regarding our Aftershave Balm.

We are committed to providing high-quality products that meet our customers' needs. It is disappointing to hear that the Aftershave Balm did not meet your expectations.

We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we take your concerns seriously and this will be reviewed to ensure a more user-friendly experience in the future.

Rated 2 out of 5 stars

Bulldog Sensitive Aftershave Balm

Bulldog Sensitive Aftershave Balm. Shocking dispense and poor product. Even squeezing ever so gently, product comes out way to fast. No matter how I try, it will not dispense a small amount needed. Avoid

August 1, 2023
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for taking the time to share your feedback regarding our Aftershave Balm.

We are committed to providing high-quality products that meet our customers' needs. It is disappointing to hear that the Aftershave Balm did not meet your expectations.

We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we take your concerns seriously and this will be reviewed to ensure a more user-friendly experience in the future.

Rated 1 out of 5 stars

Don't waste your money

This review is for the Bulldog Shave Soap which comes in a wooden container, or as I know it 'Bulldog No Shave Soap'. In a nutshell, whatever I try to generate a good lather with my brush, it is impossible to get the soap to lather and remain on my face for long enough to shave. The best I have managed I to soap and shave my face in sections, but still to no avail. I have contacted Bulldog about the poor performance of this product, and despite filling in a ten minute questonnaire about what they call 'the incident' I have still not received any correspondence after four weeks. AVOID AT ALL COSTS. If Bulldog read this my case number is 3035231.

May 24, 2023
Unprompted review
Rated 3 out of 5 stars

Bought for my boyfriend earlier in the…

Bought for my boyfriend earlier in the yet.

One of the face wash bottles seemed to have been opened before and the gel did not smell like the others. Had to throw it away.

Bad batch? not sure

Will a i buy again? Well my Bf loves them, but i really do hope they sort that issue out

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

No issues ;)

First time ordering from this company & I was abit worried after reading reviews that I wouldn’t get my parcel. I got no dispatch email so was kind of confused although after emailing them I found out it was shipped. I received my parcel with no hassle & am pleased. Thank you!

May 17, 2023
Unprompted review
Rated 1 out of 5 stars

Bad Quality Energising Moisturiser

I purchased Bulldog Energising Moisturiser, upon opening it was a dark yellow(ish) colour and grainy. There is no returns facility; no contact details available on line for customer service and purchased products can only be returned unopened?? how will I know if its defective without opening. Bulldog = Customer (dis)Service.

May 1, 2023
Unprompted review
Rated 1 out of 5 stars

Sensitive glass razor ripped face to bits.

Brought sensitive glass razor, heads and gel, ABSOLUTELY WASTE OF MY MONEY.
This razor was for me, dangerous to use it just ripped my face to bits, I was left with a lot of deep cuts/grazing all bleeding and a very sore face.
I’ve sent them a message but a week later I still haven’t received a response.
Very poor customer service and rubbish razor.

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great Gel & blades

Well I seem to have been lucky having read some of the reviews. Products arrived very quicklu and certainly the best shaving gel and sensitive razor blades I have ever had.

January 29, 2023
Unprompted review
Rated 2 out of 5 stars

Bulldog Sensitive Foaming Shave Gel

Bulldog Sensitive Foaming Shave Gel
Oh dear!
The shave foam is nice to use, gives a smooth shave, similar to the Nivea products........but......the pressure in the can lasted 7 days then gave up!
As for the Bulldog customer service.........bad! No contact details on their website. When I eventually found an email address I got the standard reply about 'Unprecedented emails due to COVID...' Oh come on the COVID excuse is out of date!!
Poor product and non-existent customer service.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Order never arrived and customer service totally unhelpful

Ordered a moisturiser on the 30th November. After a couple of weeks I still hadn’t received a shipping email despite the confirmation email saying shipping was 3-5 days. I then emailed customer services on the 16th December but didn’t hear back for another week, when I received a reply unhelpfully saying that hoped the product had now arrived. I replied saying it had not that same day and have not heard back since. Total scam, do not use.

December 28, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY THEIR PRODUCTS,THEY DONT DESERVE YOUR CUSTOM

So after leaving numerous emails I have eventually got a reply from CHAN??? Came at 00.43am? Very generic.Seems I’m not going to get my £48 skincare bundle as my emails are no longer sending to the company.My bank are currently dealing with the dispute but frustrates the life out of me they are getting away with this? HOW DO WE STOP THEM?

November 27, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid buying online

Avoid buying online! Ordered an energiser bundle at the start of November, ordered confirmed, tracking confirmed, nothing to show for it. I've emailed numerous times asking for an update or a refund and had nothing until Chan replied on Nov 17th asking if I'd received order and that extras would be sent on top for the delay, a month later and I'm still waiting. Just received another email last night saying we are sorry we are slow to respond to all the emails due to COVID.

You wouldn't have so many emails to respond to if you just sent the products on time! Customer service?? Yeah right!!

Order Ref - 28620 (if anyone gives a s***)

November 17, 2022
Unprompted review
Rated 1 out of 5 stars

Unreliable, appalling customer service

I purchased cosmetics for my husband and I decided to return them. It has been a mission impossible. I’m the first place I never received a purchase email so I don’t have any purchase order number. Secondly I wrote an email to the customer service and I have had no response whatsoever . I have 2 more weeks to return the order but not sure how it can be done.

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered on 28th November

Ordered on 28th November, nothing has been sent and have emailed to find out what’s going on with no response from Bulldog. Need to know as it’s a Christmas gift! Ridiculous that there isn’t a contact number to call either!

November 28, 2022
Unprompted review
Rated 1 out of 5 stars

They are crooks - do not order through their website

Same experience as others here. Made an order about 7 weeks ago that was never delivered. I originally tried the Contact page on their website, which doesn't work - it does not allow you to send a message. I chased them by email and got a response apologising and that they'd send me some freebies too, but nothing was delivered. I emailed them again a couple of weeks ago, but no response. Tried their phone number, but this is a dead number.
I've now initiated a credit card dispute to get my money back.
They have not always been like this. I have ordered from them before without problems, but now there is something wrong with Bulldog direct sales. Save yourself the bother and money and do not order from this company.

October 2, 2022
Unprompted review
Rated 1 out of 5 stars

Shameful company who do not care about their customers at all.

This company is an absolute con and I don’t know how they can continue. Ordered two months ago, zero contact and no delivery. Out the blue was contacted by customer services and promised my order and a few extra bits as an apology. Got another confirmation order and now being ignored again and STILL no products. This has been another two weeks and two orders and still no products.

Do not order from this company. I have been a loyal customer for many years and I will never buy again, from anywhere.

What a shameful way to run a business.

November 14, 2022
Unprompted review

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