Bulldog Skincare Reviews 

149
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently struggle with missing or severely delayed orders, noting that packages often fail to arrive on time and tracking details provide little help. People are also deeply frustrated by the complete lack of communication, as multiple emails and support requests are routinely ignored or answered only by unhelpful automated chatbots. Though some reviewers were happy with the actual items, finding them to be of high quality and very enjoyable to use. Consumers also noted that purchasing the goods from physical retail shops instead of ordering directly online was a much safer choice.

What people talk about most

Order

Clients share negative opinions on order due to severe delays and missing items. Consumers report that... See more

Product

Reviewers mention negative feedback about product quality and physical defects. Consumers report issues such... See more

Response time

Customers consistently note negative experiences with response time, highlighting total silence and a lack of... See more

Customer communications

People report intense frustration and negative experiences with contact channels. Consumers note they have... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction and a general... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I can’t believe what’s happening with this company! Ordered on 28th of November still no product shipped but they happily took my money and have no intention to do refund especially I cancelled twice... See more

Rated 1 out of 5 stars

Awful customer service. Placed an order November 30th, tried to get in touch to amend order but nothing, no replies to multiple emails, tried Instagram but just automated reply and not even order rece... See more

Rated 1 out of 5 stars

Horrific!!! If I could give zero I would Ordered in February, some products arrived, some didn’t. I’ve emailed, filled in countless forms, messaged on instagram - was promised a delivery cont... See more

Rated 1 out of 5 stars

I always purchase bulldog for my partner, normally I would buy in person but with it being November and being busy at work, I decided to order online. It's now January 6th still no response from email... See more


Company details

  1. Cosmetics Industry

Written by the company

Hello, we're Bulldog Skincare. Whether you have regular, dry, sensitive, oily or mature skin, Bulldog is here to help you look and feel your best.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(149)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bulldog Skincare product NOT FIT FOR PURPOSE.

NOT FIT FOR PURPOSE.

Bought bamboo Bulldog razor from my local Tesco a month ago.
Bought replacement blades.
Tried to fit new blade.
Mechanism for holding blade broken- won’t hold Bulldog blade. Spring broken?

Will not buy Bulldog skincare products ever again.

Will warn family and friends that Bulldog products not fit for purpose and a waste of money.

I am writing on Trustpilot as athough Bulldog Skincare website says ‘contact details at bottom of webpage’ - There are NO CONTACT DETAILS!!!!

November 7, 2022
Unprompted review
Rated 4 out of 5 stars

Faith restored

Further to my previous post. I was contacted the other day by Bulldog apologising that I had not received my original order. The item was reordered 2 days ago, and delivered as promised with some additional free products as a good will gesture. Thank you. It was a birthday gift but will now have to be an xmas gift for the recipient.

November 10, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. DO NOT ORDER DIRECT. After 2 weeks no products have arrived with emails answered with an automatic reply. Wish I had read these reviews before I made an order.

August 10, 2022
Unprompted review
Rated 1 out of 5 stars

Non existent CUSTOMER SERVICE

Appalling. DO NOT USE THEM AGAIN TO ORDER DIRECTLY. BUY FROM THE SUPERSTORE INSTEAD.
Non existent customer service. Its been 13 days since I ordered and I live in London not in some remote Australian island.

July 30, 2022
Unprompted review
Rated 3 out of 5 stars

Great product but not perfect company

Great product been using them for ages but I'd never ordered direct before so I ordered a fair few bits Been waiting over a week and not even a dispatch email yet, UPDATE, finally got through
And they've re dispatched it and chucked a few free bits to apologise

July 27, 2022
Unprompted review
Rated 1 out of 5 stars

I have ordered from Bulldog a week ago…

I have ordered from Bulldog a week ago and still waiting for my order to dispatch. I have emailed them to update about the order but no response form them. Will contact bank to withdraw my money back if they didn’t deliver my parcel. Very disappointed

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

A sad demise of what was once a great company

Like many others before me its a sad demise of a what was once a great company and product. Like many others I ordered my products 3 weeks ago and nothing as shown up and bulldog customer service have never responded to three emails. I don't know what the issue is really. I know they have become part of the Wilkinson Sword company but since this has happened they have really gone down hill. I have been a loyal customer for over 5 years and sadly I will never shop with them again and nor will i recommend them to any of my friends and family. Sad so sad

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

Great Products But Terrible Customer Service

I do love Bulldog products, but ordering from them directly is hopeless. I ordered my products over three weeks ago now, they haven't arrived, sent them a polite email asking if my order had been dispatched as it hasn't arrived, they have ignored my email! Customer service is appauling!

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

customer service does not compute

made an order the 25th of june was surpose to be a gift middle of july still nothing let u use an third party app saying dispatched tried multiple contact emails nothing and of course let's blame covid 19 for high volume of tickets not the service they are not providing, have attempted contacting through facebook now awaiting a response but dont hold out much hope will probably contact paypal or bank about this con I've used them twice first time they were fine best part was this was during covid and lockdown quick and gd service now nothing

July 15, 2022
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Hi there,

I'm really sorry to hear that you haven't yet received your order. Please could you send an email to thebulldog@meetthebulldog.com, and we shall look into this very urgently.

All the best,
Chan

Rated 1 out of 5 stars

In my eyes they are crooks

In my eyes they are crooks. Made a purchase over 6 weeks ago. Nothing ever arrived, they haven’t responded to a complaint, a Twitter post, an Instagram comment. I am waiting on a chargeback from my bank. Have never had service like this. They sent me tracking information - when you click the link, the reference isn’t recognised. Never delivered. If you look at Twitter and Instagram I am not an isolated case. Buyer beware. This was a gift for my partner.

July 13, 2022
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Dear Elizabeth,

I am really sorry to hear about the sub-optimal experience you have had with us on this occasion. I'm afraid that I am having some trouble in finding your original email. Would you mind forwarding it again to the following email address, and we will look into this very urgently and ensure this is rectified as soon as possible: thebulldog@meetthebulldog.com

Best,

Rated 1 out of 5 stars

So disappointed

So disappointed. Placed my order has never arrived have sent multiple emails Instagram and Twitter with no response will be going to my bank to do a charge back. Will never buy any products from them again. Edit - balldog contacted me to say my order was on its way with some substitutes and a few extras i guess as a sorry only for my order to arrive with 4 of the 7 products I ordered and no “extras” and no refund for missing items. Beyond a joke. Sadly I just won’t shop with them again

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

I have emailed your contact details 3…

I have emailed your contact details 3 times now for an order that was placed on 2nd June for my son birthday on 6th June and it has still not arrived. He requires the products for our upcoming holiday on 30th June. I’m not getting any response from contact us and would like a refund if you can ship these products immediately thank you ORDER #22749

No response on Twitter, insta or Facebook ag all yet they keep posting adverts

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service

Rubbish customer service, got in touch seconds after making an online purchasing mistake, no way of cancelling or amending the order. ?? Why? it's 2022!

June 15, 2022
Unprompted review
Rated 3 out of 5 stars

Good products

Order was delayed but Customer Service chased it up, sorted everything and even refunded purchase cost. The products are good, particularly the Eye Roll On

June 10, 2022
Unprompted review
Rated 1 out of 5 stars

really poor delivery and information updates

Something has gone badly wrong with this company. In the past I placed an order and within days everything arrived without problem.
This time I have been waiting over two weeks and despite chasing I can get no update on my order status. There is a long update about COVID impact but everyone else seems to be moving forward now. I will be placing my next order with Mancave

May 31, 2022
Unprompted review
Rated 1 out of 5 stars

Waiting over a month for order. All Emails now ignored!

I have now been waiting one month for goods. nothing received. I did get on response saying "Your good will be with you tomorrow" but they never came, and since then all emails have been ignored. I am now escalating this through paypal. seems like these guys are a bunch of crooks. hope i get my money back....

February 3, 2022
Unprompted review
Rated 1 out of 5 stars

2 weeks and I have no goods and no response from Bulldog.

Ordered from thier webiste. Delivery not recieved. I can see from the courier info that they have missed off the first line of my address. No way to contact courier so I contact customer services twice via the form on the website asking them to update the address with the courier so they coudl find me. No response received from customer services. Eventually the courier gave up and sent the goods back to Bulldog. It has been 2 weeks and I have no goods and no response from Bulldog.

January 28, 2022
Unprompted review
Rated 2 out of 5 stars

Bought the sensitive bamboo shaving…

Bought the sensitive bamboo shaving razor, and the quality of the blades are poor. Quite blunt to begun with giving a bad shave and rapidly get worse after each shave, leading to frequent changes and ineffective shaves. Will be switching to another brand.

October 7, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look