This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more
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dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more
Company replied
It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more
Company replied
Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more
Company replied
Company details
Written by the company
Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.
Contact info
Narva maantee 5, 10117, Tallinn, Estonia
- 3726027267
- feedback@bulletvpn.com
- bulletvpn.com
2.7
Poor
216 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
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worst speeds ever
worst speeds ever, barely 1 mbit overseas and maybe 10 on their us 4k servers.
and additional their smartdns doesnt work on google tv, support then says he is afraid that they do not support google tv while that tab is given in account setup guide google tv. stay away in any case from these lowbobs.
August 16, 2021
Unprompted review
Reply from BulletVPN
Hi Harry, We apologize for the inconvenience. Our support agent tried to follow up with you unfortunately you disconnected from the chat. Google TV has been officially discontinued since 2014. We are willing to help and allow you to use Google TV with our service, unfortunately, we cannot guarantee that our service will still work on it.
Our customer satisfaction is our top priority. Please e-mail us again at support@bulletvpn.com so we can help you get back on track and provide any viable alternative.
Very simple Very Good VPN
Very simple Very Good VPN, and Support, excellent. I tried or attempted three other VPN providers, none could get my Router to work because they didn't support it. But BulletVpn did and Bullet support helped me get it working in short order. The website at Bullet is simple and straight forward, and works. Just take time to familiar yourself with it. Now I am new with VPN and Bullet, so later after a few months will report back. I suggest you give them a try. Just remember depends where you are and time difference for support , for Chat and Emails. I am 9 hours ahead of their te so I have to wait till 6pm to chat or get email support or questions. Thanks BulletVPN you live up to your claims. It works. When others couldn't. - Capt R F
July 30, 2021
Reply from BulletVPN
Hello! Thanks for the excellent review. We are glad to know our service works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
Great Support
Support was fantastic in helping with an issue. They couldn't resolve it but were proactive and polite; couldn't ask for more.
July 23, 2021
Reply from BulletVPN
Hello Brett, we appreciate your feedback. Thank you for taking the time to leave this amazing review!
Reply from BulletVPN
Hello, thank you for taking the time for leaving this amazing reply. Our clients' satisfaction always comes first.
Reply from BulletVPN
Hello, Thank you for taking the time to leave us a review.
Please don't hesitate to contact us at support@bulletvpn.com so we can look into the issues you're having with BulletVPN on PC.
Amazing customer service
Amazing customer service. Bulletvpns customer service is quick to reply and troubleshoot any issues. The VPN itself is working well.
July 2, 2021
Reply from BulletVPN
Hello, thank you for taking time for leaving this amazing reply. Our clients satisfaction always comes first.
Excellent product
Excellent product. The support staff is awesome and helps resolves issues immediately.
June 29, 2021
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot! And our clients' satisfaction always comes first.
Reply from BulletVPN
Hello! Thank you for this wonderful review. We are happy to know our service works out for you. Please do not hesitate to contact us if you have any inquiries or concerns regarding the service.
Fantastic vpn
Fantastic vpn had a minor problem that was resolved pretty quick. Can't fault the service some servers even support 4k streaming. Could do with a few extra servers in some locations but I'm positive that will come in time. Australia and America have a good quantity of servers. A++
June 9, 2021
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Please do not hesitate to contact us if you ever need any help or have any questions or suggestions.
Reply from BulletVPN
Hello Hillel, thank you very much for taking the time to leave this review. We are always grateful to see a satisfied user!! Our team is always working to resolve any sudden issues that occur. Enjoy!
Bullet VPN - Gets the job done!!!
Bullet VPN has performed satisfactorily over the last 2 years of usage. I am very satisfied with the timely service and customer service. However I do not find the Windows app very intuitive and sometimes it behaves in a quirky manner saying that there is no internet connection and cannot connect to a server even when I had a perfectly fine network connection. I also find the lack of browser-based VPN clients to be a major drawback.
June 1, 2021
Unprompted review
Reply from BulletVPN
Hey, Thank you for taking the time to write this review. It's great to hear that you're satisfied with our service. We are currently in the midst of overhauling our application on all devices to improve usability, and performance. We would love to hear your feedback once they are released, please don't hesitate to contact us.
Reply from BulletVPN
Hello Nathan, thank you very much for taking the time to leave this review. We are always grateful to see a satisfied user!!
FireTV, BBCiplayer, slow vpn, failed SmartDNS
I use FireTV cube with BBCiplayer from UK. Their vpn servers lon10 and lon11 are slow, I get 2-3 sec freeze every 3-5 mins. I have 400MB down and 20MB up cable modem with Spectrum internet. I noticed slow UK servers since end of 2019 but nothing as been done for greater bandwidth. Their SmartDNS never worked for BBCiplayer, I opened numerous case, they just ignore and suggest to use just their vpn. No support for any SmartDNS issues, and support doesn’t understand SmartDNS since they just ignore issues and suggest to use vpn server.
May 4, 2021
Unprompted review
Reply from BulletVPN
We are terribly sorry for the negative experience you had when using our service, it’s really not our normal level of support. We take our customers’ satisfaction very seriously as we strive to deliver the best possible service. It would be awesome if you take the time to contact us again on support@bulletvpn.com so we could pick it up from there and help solve all the issues that you faced, or you may send us the relevant Ticket IDs so we can check how your inquiry was handled on our end and further provide you with support.
We apologize again for the issues that encountered you and will make sure to help out at the soonest. Thank you for your understanding.
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
now deserves the 5 stars!
I will give 4 stars, for the speed, but the application has bugs in windows10 we try to connect to a server and the error says that the server does not respond, vpn does not work minimized, which is another negative point, there are few servers compared to other vpns in the market and does not have a native function that is protection against leaks, from WebRTC I really hope they improve The, vpn!it does not warn you if you are disconnected, when we go, check, we are exposed, it needs improvements to better protect users. update my review Bullet vpn fixed all the problems I honestly reported in the 1st review , and now the application is fine but revamped , and now it has wireguard protocol finally implemented for windows . has a great privacy policy now deserves 5 stars !!
April 13, 2021
Reply from BulletVPN
Thank you for taking the time to review us on Trustpilot. Improving our user experience is our top priority. We will contact you to gain more insights on what we can do better.
Great servers
Great servers, great customer service! Thank you for the extraordinary product. I'm now able to get my fav shows :D
April 8, 2021
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
Works as it should
Works as it should, had a problem with it not connecting contacted support and sorted with minutes and working again.
For the price and service for a vpn that supports real debrid you can't go wrong.
February 24, 2021
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
Review after few months
I am making this review after a while of buying this VPN.
In terms of speeds they were more than good on most servers but some of them were just slow.
In terms of features they have a good features included in the subscription including SmartDNS, most popular VPN protocols and they have recently included WireGuard protocol.
As for my need it only lacks a good new updated apps and a stealth VPN technology to hide VPN traffic.
If anyone is interested in VPN subscription with SmartDNS for unblocking Netflix and other streaming services for a good price BulletVPN is the best choice.
January 27, 2021
Reply from BulletVPN
Hi! Thanks for the excellent review. We are glad to know our service works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
Very good vpn software
Very good vpn software. Simply gets the job done. Internet speed is decent. Highly recommended.
January 27, 2021
Unprompted review
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
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