This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more
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dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more
Company replied
It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more
Company replied
Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more
Company replied
Company details
Written by the company
Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.
Contact info
Narva maantee 5, 10117, Tallinn, Estonia
- 3726027267
- feedback@bulletvpn.com
- bulletvpn.com
2.7
Poor
216 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
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Reply from BulletVPN
Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Please do not hesitate to contact us if you ever need any help or have any questions or suggestions.
Bullet VPN
i bought bullet vpn and I'm really pleased with everything about it.
its passed every dns leak test I've put it through, And it's very fast and stable.
Best of luck with future development of you're VPN service.
January 5, 2021
Reply from BulletVPN
Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at support@bulletvpn.com if you have any questions.
DSTV now website problems
I have had some issues the past few weeks when trying to connect to the DSTV Now(South Africa) website and ALL the websites (Chrome, Mic Edge, Internet Explorer) are just displaying blank when now.dstv.com
December 2, 2020
Unprompted review
Reply from BulletVPN
We are sorry for all your troubles! Please contact us at support@bulletvpn.com in order to address this issue.
Good so far, but there is opportunity for even better
I haven't had the chance to thoroughly test and use BulletVPN's services so far because I am a fresh customer.
Initial impressions are good - support is fast and seems helpful, there is an open ticket regarding the Windows client that I initiated and I am confident they will help me solve it. (Later Edit - managed to solve it).
I initially gave it 4 stars because I know there are some features which are nice to have for a VPN (e.g. OpenVPN on TCP 443 or UDP 33434, Obfsproxy, Stunnel, Shadowsocks, etc.). Then, I analyzed the traffic and found out that OpenVPN TCP is using port 443, which is good to see.
My 4-star rating remains in place though because of the speeds - you need to test your luck with various servers to get a good speed. Hopefully the future WireGuard protocol which they plan to implement will mitigate this to some extent.
On another plus side, they do have SmartDNS included with their VPN service.
November 30, 2020
Unprompted review
Reply from BulletVPN
Thank you for taking the time to review us on Trustpilot. Improving our user experience is our top priority. We will contact you to gain more insights on what we can do better.
Excellent quality of streaming!
November 25, 2020
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
Very impressed
Purchased a BulletVPN subscription but being a complete novice in the world of VPN I needed to contact support time and time again for help with basically everything ..on each occasion I received a reply and was given the help and advice I needed and can not fault the support team they are very impressive..They have a easy to navigate website with lots of guilds and set up information and excellent pricing..
Overall I’m really pleased I joined BulletVPN
November 21, 2020
Unprompted review
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Great support by the online team
Great support by the online team. Fast and efficient
November 11, 2020
Reply from BulletVPN
Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
All going well
All going well. Occasionally out of focus picture. Thank you
Mitch Stirling
November 5, 2020
Reply from BulletVPN
Thank you for taking the time to review us on Trustpilot. Improving our user experience is our top priority. We will contact you to gain more insights on what we can do better.
Very helpful
November 5, 2020
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
They do an amazing job
They do an amazing job, give great service, are very helpful and reply promptly to any enquiries.
October 23, 2020
Reply from BulletVPN
Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
Fast and efficient.
I use this service on a weekly basis and it’s very effective. When I have any questions the technicians usually answer immediately or within the hour. There is one service I sometimes struggle with however BulletVPN always does their best to sort the issue immediately and therefore I have to give them 5 stars. Their range of servers are also very vast and covers all continents.
October 20, 2020
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Please do not hesitate to contact us if you ever need any help or have any questions or suggestions.
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
I can't recommend BulletVPN enough for…
I can't recommend BulletVPN enough for its excellent support and when it comes to DSTV. DSTV keeps trying to block but with BulletVPN its been stable. They have 6 servers in South Africa where most other suppliers which I have tried only have 1. If there is an issue because DSTV has made a change, just mail support and they sort it. I'm very happy that I can log on my Dstv account again. Thank you guys!
October 13, 2020
Reply from BulletVPN
Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
Reply from BulletVPN
Thank you for taking the time to review us on Trustpilot. Improving our user experience is our top priority. We will contact you to gain more insights on what we can do better.
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this amazing review. We appreciate it a lot!
Please do not hesitate to contact us if you ever need any help or have any questions or suggestions.
This guys are always on point in…
This guys are always on point in response to resolving any related issues.
October 13, 2020
Reply from BulletVPN
Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
app on laptop stopped
The application stopped working on my laptop.
After the exchange of three emails it worked again.
October 8, 2020
Reply from BulletVPN
Hello, thank you very much for taking the time to leave this review. We appreciate it a lot!
Good service and very helpful feedback.
Good service and very helpful feedback.
Highly recommend to all.
October 5, 2020
Unprompted review
Reply from BulletVPN
Hi! Thanks for the excellent review. We are glad to know the VPN works out for you. Please do not hesitate to get in touch with our Support if you have any inquiries or concerns about the service.
was difficult for refund but finally solved
I bought a monthly plan, then found that it is not possible to see any servers and use the VPN service. Then I wrote emails to ask for refund. In the reply, they asked me if I really want refund. I confirmed them and sent a screenshot of the error message .
Afterwards they answered with the exactly same words as the first reply and asked me again my phone model and iOS version without mentioning the refund issue. The so-called ''30 day no questions asked refund'' is not true at all.
No recommendation for BulletVPN!
-------------------
!!!updated!!!
After writing the review here, I finally got money back. They explained the issue as misunderstanding. Hence, I have my correction: from 1 to 2 stars. Hopefully their customer service may get better.
October 4, 2020
Unprompted review
Reply from BulletVPN
Hi
We are deeply sorry for this misunderstanding, we have reviewed our support tickets and assumed you wish to troubleshoot the issue further. Again, we are sorry, this is the first time ever this has happened, we strongly stay behind our 30 day money back guarantee and we have issued a refund.
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