This VPN company called BulletVPN disabled its VPN service today and did not notify its customers and stole our money. Terrible unprofessional practice. I leave my warning here that BulletVPN led man... See more
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dont subscribe to bulletvpn. they dont have any customer service, plus once connected, your bandwidth gets cut down to very low. my native speed is 150/150, after connected i can only get 4/15 mbps up... See more
Company replied
It’s a must in current times to have reliable and fast vpn service. All online services swear that they’re secured and free from cyber attacks, but when it comes to real situations, they fail to keep... See more
Company replied
Bullet has been pretty good for the last 4 months. I use South African based DSTV.com and though there have been 3-4 hiccups over this period, the outage has only usually been 2-3 days max which is... See more
Company replied
Company details
Written by the company
Introduction: We are a premium VPN service that allows users to browse the web safely and anonymously thanks to easy-to-use apps for Windows PC, Mac, Android, iOS, and Amazon FireTV. We also support all other Internet-enabled devices using Smart DNS. Features: Six simultaneous devices UltraHD support Kill Switch Leak Protection Zero logging Ever-growing network Money-Back Guarantee : 30 Days Money Back Guarantee Our Pledge: We always strive to improve our service, if you have any comments, please do contact us and we will do our best to make things right.
Contact info
Narva maantee 5, 10117, Tallinn, Estonia
- 3726027267
- feedback@bulletvpn.com
- bulletvpn.com
Replied to 50% of negative reviews
Typically replies within 48 hours
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Just excellent!
Excellent & very attentive service, the support staff went out of their way to assist and then also went beyond that! As a new customer, I am very impressed. BulletVPN is putting big-name VPN providers to shame with their no-fuss & speedy VPN service!

Reply from BulletVPN
5 star VPN
5 star VPN
They can do what no one else can seem to...
Well done Bullet team

Reply from BulletVPN

Reply from BulletVPN
Great customer service,quick to solve…
Great customer service,quick to solve my problem and great communications.Well done BulletVPN thank you.

Reply from BulletVPN
I like BulletVPN
Great service. Customer support responds very quickly.
Good speed. Excellent level of protection. Great price.

Reply from BulletVPN
Excellent service...superfast VPN…
Excellent service...superfast VPN serviers.....Worth every penny..

Reply from BulletVPN
Good VPN for Netflix.
I got this VPN for Netflix.
The macOS application was not compatible with the version of macOS, so I had to go with manual install. Which is not very easy for someone with not enough computer knowledge.
The support department is pretty quick in answering, and they found the right server to access Netflix.
So far so good.

Reply from BulletVPN
I had quite a good impression at first…
I had quite a good impression at first sight but need more time to conclude if this VPN fits my needs. However, I cannot find the app on Mac app store. It should be there for convenience.

Reply from BulletVPN
Excellent customer support
Great product, great price. I am not a techy and needed some technical support. Sorted with one email in less than a few hours. Excellent.

Reply from BulletVPN
Good VPN Service which isn't very expensive.
Have been using Bullet VPN for about 4 months and have never had a day when I felt like I needed more. They have been very forthcoming with any kind of support query you raise and have always delivered.
In terms of speed and availability of servers, I would say they are pretty optimal for my usage.
Can watch US Netflix using a few of their US servers though not all .Netflix has been real efficient in blocking servers but Bullet seems to have one or two which works.

Reply from BulletVPN
Best choice for Players
I use it to play on Xbox One.
1. I create WiFi Hot Spot on my PC.
2. Then I run BulletVPN and select preferable server.
3. Finally connect console to my WiFi Hot Spot.
New exclusive Xbox One game Bless Unleashed MMO doesnt allow russian gamers play the game. Somehow it recognizes russian IP's and blocks them. BulletVPN helped me a lot! I turn it on and play game without problems. My tests from using BulletVPN: low ping, fast speed, stable connection and valid support.

Reply from BulletVPN
Awesome service
Awesome service. Very patient, as I am not very tech savy. Highly recommended

Reply from BulletVPN
Excellent VPN and customer support
I have been using Bullet just for a week and I’m very satisfied with the service. Good amount of servers and great speeds. BulletVPN has one of the most helpful, friendly and efficient customer support I’ve ever used. The feedback is very fast and effective.

Reply from BulletVPN
Great VPN, with excellent customer support
I have only been using BulletVPN for one day, but so far I am very happy with the service. I am getting excellent download speeds, which are basically the same as when not to connected to the VPN.
But more importantly, they provide very responsive and helpful customer support. I had some minor issues with the VPN and the issues were resolved quickly via live chat. With several other VPNs, I've experienced terrible customer support. Often, not only do the customer support agents I've talked to via live chat, only provide very basic support, which is often of little help, but the support provided through support tickets is also often not much better. That's certainly not the case with all other VPNs. But I have had bad experiences with more VPNs than I have received good customer service from. So I was impressed with the level of support I received from BulletVPN via live chat.
One downside, is that at the moment, their Windows software is very basic. However they have told me that a new version with more features is coming soon.

Reply from BulletVPN
Amazing customer service
BulletVPN really goes above and beyond when it comes to customer service, second to none. The VPN itself comes with a variety of servers, although the amount could be more. Altogether, a very satisfied customer here!

Reply from BulletVPN
Stable, Reliable & Great Customer Service
Stable, Reliable & Great Customer Service
I've always loved BulletVPN, their service is stable and reliable and their Customer Service has always been swift and accurate. I recently transitioned from a monthly plan to buying a lifetime pass and the transition was a little confusing for my computer. Sent an inquiry to their customer service team and they fixed the issue, which was kind of my mistake, in a jiff.

Reply from BulletVPN
Needs more BASIC features
There's no notifications letting the user know the connection status. Not in Android (notifcation bar), and not in Windows (task tray). To find out, you need to either open the app or open up a browser that tells you your IP (and see if it's different than what it actually is). Also, on windows startup, you have to manually launch the program, login, then connect. The "automatically connect" feature only works AFTER you login in after opening the program. Talk about all the pros you want, but until these basic things that are standard in any other VPN I've tried get fixed, I would NOT recommend BulletVPN at all.
Update 2/24/2020: Well, it's been a few weeks and still no updates. Still the same issues. Almost half a year and no updates for Android. I'll change my review again if/when there's an update.

Reply from BulletVPN
Excellent Vpn
Excellent Vpn, USA Netflix, disney+ and Amazon prime video works, great speeds 5/5 👍👍👍

Reply from BulletVPN
Very fast and quality vpn server
Very fast vpn server, quality feel on web surfing and steaming.

Reply from BulletVPN
The BulletVPN support is SUPERIOR!
The BulletVPN support is far from excellent. The are SUPERIOR! Stuck with me for days & nights to help resolve the issue of the VPN not connecting to any servers on my FireTV stick.
Now that is what I call "customer service."

Reply from BulletVPN
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