Bullhorn Reviews 118

Awful product and user experience, poor customer support and incompetent sales. I have no idea how this tool became the "market-leader".

Awful company. Terrible after sales service. They tie you into contracts and are completely inflexible. Avoid.

10 years of misery. Customer service is dreadful, product always going wrong and causing endless email issues/bouncebacks. Should have moved in the first few years, now don't have the time to move and worried of what could happen during any migration to another platform. Recruiters should try anyone else.

Poor customer support in the relationship management team.
Consistent product errors and when reported the tech team say they have had tonnes of the same issue but when speaking to relationship management team, they make out that I am the only one who has reported an issue.

Really slow response times too

Our dedicated Bullhorn Account Manager and Customer Success Manager have really improved our Bullhorn experience after a poor implementation process and migration from previous CRM. We have lots of improvements to make, but Bullhorn does give us lots of options to help improve our business and is an extremely capable CRM. I would recommend.

Been using BH for 3-4 years and its terrible. Always time's out and never works correctly. Terrible CRM would never recommend to anyone if you actually want to get work done.

Our partnership with Bullhorn has been fantastic, we're truly supported by the support team, our Account Manager, and our Customer Success Manager to get the most out of the product.

Systems innovation is at the core of what my team does and we continually strive to push Bullhorn's limits to enhance operations. While it's true that on occasion, these efforts result in slow-downs, the payoff is worth every bit of patience.

Bullhorn allows us to have a single source of truth, make informed decisions, and tailor our processes to reduce friction and bottlenecks in our workflows.

I must commend Bullhorn's support team. Their dedication to assisting us during our innovation/testing has been unwavering. They work closely with us to swiftly and proactively address any performance issues and find effective solutions to keep us on the right track.

To businesses that, like Harnham, value innovative processes, insightful reporting, and data-driven decisions, I wholeheartedly recommend Bullhorn.

The team are great, our account manager Irene is always an email or phone call away to help with our needs. We have recently added Automation and we love it. Bullhorn is a fantastic CRM which we use for multiple assignments across many scopes of work. There is a catalogue of courses you can search through to adapt your knowledge around the CRM and other add on's. We're extremely happy with what the CRM gives us and how its adapted in the 4 years of using it!

I've been working with the Bullhorn team for over six years. Outstanding customer service. Quick , responsive , easy to use and undoubtedly the best CRM that's out there.

An easy to use system with great tech support and an account management team who have a genuine interest in helping us achieve our goals.

Bullhorn partner integrations work also work seamlessly to help us streamline processes across onboarding, compliance, payroll and more, making us far more efficient and creating some outstanding results!

Bullhorn is a great ATS and CRM that fits our business requirements, It is far more complex than our previous ATS, so needs more attention and support. We are lucky to have Irene as our Relationship Manager who helps us to navigate through the options.

As a point of contact for our company with Bullhorn I can say that the level of support received is at a high standard and feels like a genuine partnership.

Customer success calls feel meaningful and as if an outsourced part of our own admin/support team.

There are new features added on a regular basis and the overall platform and integrated systems are user friendly and effective.

Shout out to Ollie and David for all the help.

User friendly for all Users. After going through the initial on-board into the organisation we are looking forward to using the software to its full capacity. Our staff have taken to using the software very quickly and noted its ease of use.
Super-Users have excellent support from the Support Team, which have aided with integration across other software systems such as LinkedIn

Really happy with our experience of Bullhorn. Ollie and Jay have been great throughout the initial demo and continued support after go live. I can always reach out to Jay or David with any issues I’m having and know I’ll get a reply! Great service all round

We’ve been a customer of Bullhorn for seven years now, and we have been very happy with the recruitment software and the customer service team. Bullhorn has helped us streamline our processes and boost our productivity.
Bullhorn is a user-friendly interface and is a robust candidate database. The ability to customize our search criteria and save frequently used searches has been a great time-saver. The system manages the entire recruitment process, from posting job openings to onboarding new hires. It keeps us organized, ensuring that no candidate or task falls through the cracks.
The reporting and analytics tools in Bullhorn mean we can generate detailed reports on recruitment metrics, track our team's performance, and make data-driven decisions to continually improve our processes.
Bullhorn automation allows us to create customised workflows tailored to our recruitment processes. We can set up automated actions triggered by specific events, such as candidate submissions or job placements. For example, when a candidate reaches a certain stage in the recruitment process, Bullhorn can automatically send them a templated email or create a follow-up task for our team members.

The customer support team at Bullhorn are very friendly and always try their best to come up with a solution to a problem. We also have a customer success team and an account manager for each Bullhorn product. They are quick to respond and very hands on. We have regular meetings with them to review our systems and they suggest any new features which could be beneficial to us which will improve our productivity.

An area for improvement could be to review the cost for customisation work which is done through one Bullhorn’s third-party providers. The charges can be a lot for what seems like a simple customisation.

In conclusion, Bullhorn has been an invaluable asset to our business and plays an integral part to our success over the years. I would recommend Bullhorn to any business in the recruitment industry who is looking for a robust system to take their business to the next level.

Bullhorn has been a game-changer for our business, and their outstanding support is worth highlighting. From the start, their software streamlined our recruitment processes, but it's their support that truly shines.

The Bullhorn support team is incredibly responsive, tackling issues promptly and professionally. They've helped us with everything from simple inquiries to complex customisations.

What sets them apart is their knowledge, friendly demeanour, and genuine commitment to helping us succeed.

We moved to Bullhorn from our old CRM in 2019 to help increase our CRM usage and to grow the business.

Our Previous CRM set up did not suit our international offices - it was slow and not user friendly. Bullhorn is the complete opposite. being internet based, it is easy for all our offices across the world to use - it is user friendly and simple. It breaks the recruitment process into easy steps which means our users are inputting valuable data.

The Automation functionality is amazing, we have been able to complete 3 years worth of admin tasks into a few months!! A massive time saver for the team, which also helps keep the data in our CRM up to date and useful.

We are able to change the Bullhorn system such as adding fields/layout easily which means it can meet our business and client needs.

The Bullhorn Account managers have been very helpful, helping us with any queries we have had and assisting us meet our business needs. The support team have been great, I have bombarded them with questions and change requests which were actioned swiftly and efficiently.

Overall we are very happy with the CRM and the support, with the upcoming functionality that is being added to Bullhorn system, I am excited to see what we can do with it in the future.

We have used Bullhorn now for over ten years, supporting the growth of the business from a team of 3 people to over 200 across three countries. Whilst Bullhorn is an off-the-shelf product which by definition will have its limitations, I have found the platform very dynamic and changeable to suit the majority of our businesses needs. For anyone looking to utilise the platform my biggest recommendation would be to properly scope what you are trying to achieve from the off. Making changes later is possible but can create more legacy challenges.

I implemented Bullhorn in 2022 with it going live in July 2022, we have seen a huge impact since.
We are more efficient with not only candidate/client communication, and tracking, but with back office administration too saving our recruiters hours!

With the Automation addition making a huge impact, (and a personal favourite of mine) we are placing more candidates directly from our database than ever before.
The choice of market place partners means you can integrate almost any part of your process into Bullhorn from telephony systems, to websites, training and electronic paperwork.

Marc our Account Manager still has regular check in's and is there should we need anything!

Could not ask for a better Vendor to deal with - nothing is too much to ask and everyone is very very practical in how they look at solutions for the their clients, its been an absolute pleasure dealing with Bullhorn, integration was relatively seamless and aftercare superb!