Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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No recent history of asking for reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

Very good customer service. They were very catering to my needs and were just a pleasure to deal with. HIGHLY recommend!!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan was extremely professional and…

Jonathan was extremely professional and helpful throughout. I felt comfortable and the whole transaction was fast and efficient. I would highly recommend for all your bullion and investment needs. 5 stars.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellence and Integrity

Excellence, integrity, fair value and attention to detail were my first impressions when meeting with Jordan and the team at Bullion House. That these attributes define the essence of the company was soon set as a firm conviction after we completed a number of transactions, each professionally and methodically followed through. Coupling this with a personable ethos and sincere service ethic is why I would always return to Bullion House, and recommend them without hesitation.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan was great!

I was helped by Jonathan, who was amazing! Very helpful and patient! Would sell gold with Bullion House again and would recommend to anyone wanting to do the same

May 5, 2026
Unprompted review
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Reply from Bullionhouse

Dear El,

Thank you so much for your kind words.

Rated 5 out of 5 stars

First time buying collectable UK coins…

First time buying collectable UK coins and found their advise very helpful in trying to decide which coins to start my investment collection with. No pressure selling as experienced with other companies and found them to be really patient with all my questions. Looking forward to a visiting their office again later in the year.

April 30, 2026
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for the kind review Rob. We are delighted we could help you with your first collectable coin purchase, and we look forward to welcoming you back later this year!

Rated 5 out of 5 stars

Pleasure doing business

Pleasure doing business, Joe very fair,honest and polite.

April 24, 2026
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for the kind words Mary. We are glad you had an enjoyable experience.
- The BH Team

Rated 5 out of 5 stars

I have bought and sold from

I have bought and sold from
Bullion House on several occasions. I Have also dealt with other dealers around the country and I can say by far BH has been the easiest and most efficient way of buying and selling precious metals. They are upfront with all the current rates.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant guys over there

Brilliant guys over there! The guys make Investing in collectibles so much fun as they themselves have a love for it. Always 10/10 service, they also do a few innovative events bringing people together and creating a lovely little community.

May 1, 2026
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for the fantastic review Ryan! We are so pleased you enjoy the community we are building and we appreciate your support.
From the BH Team

Rated 5 out of 5 stars

Brilliant experiences, trustworthy team!

I have been coming to bullion house for well over a year. They are the only place I would sell gold of any kind to. They offer the most fair price for bullion out of everywhere else (believe me I’ve tried). Jordan is a great guy, and the team in general are very trustworthy. I have turned over a great profit from purchasing gold and I would highly recommend it as a long term investment.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Bullion House. Jordan has been especially helpful whenever I’ve been looking for bullion. I’ve completed multiple buying and selling deals through him, and each time the process has been smooth and professional. I’m very happy with the service and would definitely recommend them to others.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Jordan at Bullion House is excellent.

Jordan at Bullion House is excellent.
Service & Professionalism: 5/5 – Knowledgeable, courteous, and always responsive.
Speed: 5/5 – Orders confirmed and shipped same day.
Prices: 5/5 – Very competitive spreads.
Highly recommended, Trustworthy and efficient.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Bullion House was…

My experience with Bullion House was excellent in all aspects.
Jonathan was polite, most helpful and very professional.
I highly valued the one-to-one personal discussion with him.
He provided an outstanding service. Impeccable all round. I would highly recommend him.

March 30, 2026
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you dear Sue. We are very appreciative for the lovely feedback.

Rated 5 out of 5 stars

Sale of coin


. Helpful and reliable

January 6, 2026
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Always a pleasure! x

Rated 1 out of 5 stars

Absolutely terrible customer service

Placed order on Jan 25 for a 1-oz gold coin that was supposed to be in stock (otherwise would not have been able to make the purchase). Almost 6 weeks passed and I heard absolutely nothing from them. I have made 3 phone calls and all I got is they're out of stock and trying to procure one. They NEVER proactively reach out to me to provide an update. Last time I called, they asked me if I would like a refund or select another coin. I found they have the 2025 version of the same coin I bought (the 2024 one) in stock and the price is the same on the website. I asked twice if they could just send me the 2025 one instead. One week passed and I still have not heard anything. I have not encountered any coin dealer with such terrible service.

March 2, 2026
Unprompted review

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