Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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No recent history of asking for reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Rated 1 out of 5 stars

Strange attitude and poor way to do business.

Jonathan seemed to have little interest in my making an appointment to see him the next day to sell a few very nice proof gold sovereigns. Very surprising attitude, not very friendly despite all the positive reviews left here. Friendliness and good customer service was not my experience. Hasn't replied to my messages offering gold proof boxed sovereigns for sale. Strange way to do business... maybe things are not going well huh....

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience!!!

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more recently, when selling silver back to them, they offered the highest price I found.
Of course, they make a profit, but they’re not greedy; their spreads are fair, and they regularly provide both strong buy and sell prices, which is exactly how you build long-term customer loyalty.
Excellent customer service and a genuinely personal approach as well.

P.S: Jordan was brilliant!

January 19, 2026
Unprompted review
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Reply from Bullionhouse

Thank you for taking the time to leave such positive review. x

Rated 5 out of 5 stars

I had some bullion coins to sell

I had some bullion coins to sell and having been recommended to me by a friend I initially went onto the website which I found to be very easy to navigate.
Using the WhatsApp link I sent my enquiry which included the details and pictures of what I had to sell. I was answered promptly and all of my questions answered quickly. After agreeing to what I consider a very fair price I made an appointment for the following day.
I met with Jonathan who was very helpful and the whole process was completed quickly.
In my case I asked for a bank transfer and was informed could take up to 48 hours to reach my account but payment was received later that day.
I will have no hesitation in using Bullion House in the future and highly recommend them.

Thanks again Bullion House.

January 7, 2026
Unprompted review
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Reply from Bullionhouse

Dear Darren,

Thank you so so much for the lovely review.

Rated 5 out of 5 stars

Great experience

Great experience, advice had what I was looking for, would highly recommend dealing with Patrick was a pleasure

December 10, 2025
Unprompted review
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Reply from Bullionhouse

Thank you for the kind words! We are thrilled you had a great experience and that Patrick could help you find exactly what you were looking for.

Rated 5 out of 5 stars

Great communication and service

Great communication and service. A pleasure to interact and a very competitive price achieved.

October 17, 2025
Unprompted review
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Reply from Bullionhouse

Thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Great service all round

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm very much a working class person but the team did not make me feel out of place to be in a higher end establishment. I was more than happy with the price given & payment was promt. Great service all round. I will definitely use Bullion House again in the future.

December 10, 2025
Unprompted review
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Reply from Bullionhouse

Thank you for your wonderful review!

We are so glad to hear you enjoyed our offices and felt welcome throughout your visit.

It’s great to know Jonathan provided professional service and that you were happy with your valuation and prompt payment.

We look forward to seeing you again soon!

Rated 5 out of 5 stars

First time Silver seller

I was very impressed with the way Richard handled my sale and the professional but friendly way in which it took place.
I was more than happy with the price I was offered.

November 27, 2025
Unprompted review
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Reply from Bullionhouse

Dear Alastair,

Thank you so much for your kind review.

Rated 5 out of 5 stars

Very easy to deal with and trustworthy

Very easy to deal with and trustworthy. I liked the face to face service - they gave me excellent prices.
I would recommend them and use them again.

November 10, 2025
Unprompted review
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Reply from Bullionhouse

Thank you, Matthew.

Looking forward to be working with you again.

Rated 5 out of 5 stars

I have been very impressed with the good communication and professionalism of Bullion House.

I have been very impressed with the professionalism of Bullion House. Their quick response to my initial enquiry, through to them making swift payment for some silver and gold items that I brought in, made me feel that I was treated with courtesy and respect. Jonathan Tyers was very helpful and made sure I was well informed about the process and timing.

November 20, 2025
Unprompted review
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Reply from Bullionhouse

Dear gilli,

Thank you so much for your kind review.

Rated 5 out of 5 stars

Excellent service

Excellent service, very easy to book an appointment with the Bullion team via phone or email and I get real professional advice that really suited my personal circumstances. Especially, Patrick was excellent and I really appreciate the discussion we had together. I will definitely recommend Bullion house and will continue to use their service in the future.

November 13, 2025
Unprompted review
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Reply from Bullionhouse

Dear Asmaa,

Thank you for taking the time to leave such a positive review.
We really appreciate it.

Rated 5 out of 5 stars

I have had an excellent experience in…

I have had an excellent experience in dealing with Jonathan who always answered my emails promptly. When we met he was extremely friendly as well as being very professional. I would have no hesitation in recommending him and Bullion House

November 14, 2025
Unprompted review
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Reply from Bullionhouse

Thank you for your kind review. We’re pleased to hear Jonathan provided prompt, friendly, and professional service. We truly appreciate your recommendation and look forward to assisting you again.

Rated 5 out of 5 stars

Was a pleasure

I have had an appointment with Jordan. He is reliable and honest. He answered all my questions and gave time to think. Nice and polite profession.

November 3, 2025
Unprompted review
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Reply from Bullionhouse

Thank you so much for sharing this. Taking the time to answer every question and create a calm buying experience is exactly what we aim for.

We appreciate your trust and look forward to assisting you again.
@Bullion House Team

Rated 4 out of 5 stars

Patrick some boy like top man very…

Patrick some boy like top man very helpful and good advice Patrick is the mian man for your gold and silver wish he worked up north so I could shake his hand some boy Patrick Patrick Patrick oioi

November 5, 2025
Unprompted review
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Reply from Bullionhouse

Thank you for your review.

We’re delighted to hear Patrick made such a strong impression and provided helpful guidance.
We appreciate your support and look forward to assisting you again.

Rated 5 out of 5 stars

Very fast and efficient service with…

Very fast and efficient service with great communication all the way through, would definitely recommend and use again

November 5, 2025
Unprompted review
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Reply from Bullionhouse

Dear Dale, Thank you so much for your review and recommendation. x

Rated 5 out of 5 stars

Highly recommend for precious metals

Bought a few items yesterday through Richard. Very friendly, efficient and professional. My order arrived well packaged less than 24 hours later. From initial contact to delivery, communication was excellent. Would highly recommend buying from BH. Looking forward to purchasing again in future. Thank You Richard!

November 5, 2025
Unprompted review
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Reply from Bullionhouse

Thank you for the wonderful feedback.

Fast dispatch, clear communication and secure packaging are exactly what we aim to deliver every time.

We truly appreciate your trust and look forward to assisting you again in the future.

@Bullion House Team

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter how complex or simple!) and they are incredibly prompt and quick to respond when contacted. I would highly recommend both Jordan and Liam (and Bullion House in general).

November 5, 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for sharing this.

We truly appreciate your recommendation and your trust in Bullion House.

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