Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

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No recent history of asking for reviews

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4.8

All reviews

(307)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This came very quickly and was a lovely…

This came very quickly and was a lovely collection to my husbands other coins . Will definitely be getting more

July 1, 2022
Unprompted review
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Reply from Bullionhouse

Hi Belinda, thank you for your review. We are always pleased to hear when customers are happy with their orders. We hope to be able to continue to help your husband add to his collection in the future.

Best wishes,
The Bullion House team

Rated 5 out of 5 stars

Great service and great value

I purchased bullion sovereign to see and test the quality of this company.

Communications, service and quality were all first class. Great price range and very competitive. I will be using them again in the future. Great customer service

June 30, 2022
Unprompted review
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Reply from Bullionhouse

Hi Marcos. We are delighted here you are happy with your first purchase with and hope we can help you with any future bullion purchases, with the best price Sovereigns!

Best wishes,
The Bullion House team

Rated 5 out of 5 stars

What a great service

What a great service! I have used Bullion-house a few times now and the products as well as delivery times and packaging are exceptional. Along with a really great personal advisor (George) this is what sets Bullion house apart from the rest! Great all round!

June 9, 2022
Unprompted review
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Reply from Bullionhouse

Hi Steven, thanks for the feedback. We love to hear from our customers and are very pleased to hear you are happy with the ongoing service from our team here at Bullion House.
Look forward to continuing to support you on your bullion journey.

Best wishes,
The Bullion House team

Rated 5 out of 5 stars

This was my first purchase with Bullion…

This was my first purchase with Bullion House. I found the price more competitive than I expected. The service was excellent. I had a problem with my email address and was phoned straight after my order was placed. Delivery was timely and I had to sign for my parcel which gave me peace of mind. Thank you very much. I will buy more from you

May 31, 2022
Unprompted review
Rated 5 out of 5 stars

Superb in Every Category

I purchased one bullion sovereign to see test quality of this company.

Communications, service and quality were all first class.

The sov I received was a Gillick portrait in superb condition.

I shall definitely be using again.

Highly recommended.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Top Class! Pleasure dealing with BH.

Got a little comparison site running, a few uk bullion dealers. Daily check-in showed BH with some cheap sovs, a few points over spot, so I took a chance! Received two stunning 1966 Gillicks. Fantastic! :)

May 25, 2022
Unprompted review
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Reply from Bullionhouse

Hi Darren,
Thanks for your review. Glad to hear you are happy with your coins. Do keep an eye out for our secondary market pieces!
Richard

Rated 5 out of 5 stars

Excellent service

I ordered a silver proof coin on a Monday evening and received it by Royal Mail Signed for on Wednesday. It was securely and safely packaged. Excellent service and highly recommended.

May 25, 2022
Unprompted review
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Reply from Bullionhouse

Hi Richard,
Thanks for your review. We love to hear you are happy with your order. Hope to see you back again soon.
Best wishes,
Jordan

Rated 5 out of 5 stars

Clear pricing

Clear pricing, easy to use website. Registered retailers for Baird & Co who are a UK Bullion Merchant. I have found Bullion House always more competitive with pricing against another well know internet Bullion Postal Service. Quick delivery and easy invoices by email.

May 24, 2022
Unprompted review
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Reply from Bullionhouse

Hi Richard,
Thanks for your 5* review. We are always pleased to hear when customers are happy with the price and of course service!
Hope to see you again on your next bullion purchase.
Best wishes,
The BH Team

Rated 5 out of 5 stars

Excellent service

Excellent service! I had ordered an item which was out of stock. I was offered a replacement with discount, and kept informed throughout. Communication was great by Heather who was extremely pleasant and informative, and quick responses to my queries. Thank you 😊

May 19, 2022
Unprompted review
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Reply from Bullionhouse

Thanks for the review. I am glad we were able to sort your order out. Hope to be able to help again on your next bullion purchase.

Rated 5 out of 5 stars

Coin from bullion house

The coins I have ordered have always arrived prompt within two days with no problems at all.I would recommend bullion house with all silver and gold purchases.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service and products!

Robert was very helpful and gave the best customer service, the staff there are always happy to advise and I am extremely happy with the quality of the products I have purchased.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Customer Review

Excellent service, at competitive prices, my account manager Robert Gumangee, gave me solid and impartial advice about the Gold and Silver markets, my investment went up 7% in 2 months.
Thanks to everyone at Bullion house

March 31, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience.

Had a fantastic experience with Richard at Bullion House. His knowledge of the gold market and gold coins is very impressive. He went into great detail with me to explain how the sale of my gold coins was going to work. He did me a very fair deal. Would highly recommend this company weather buying or selling.

March 10, 2022
Unprompted review
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Reply from Bullionhouse

Hi Robert, Thank you for the review. I am pleased to hear we were able to assist you with the sale of your coins. We hope to work with you again in the future.
Best wishes,
Andrew

Rated 5 out of 5 stars

The guys at billion house were very…

The guys at billion house were very helpful and knowledgeable and considerate when trying to get the best price for my silver bullion coins.

February 7, 2022
Unprompted review
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Reply from Bullionhouse

Hi Mirza, thanks for the review. I am glad to you were able to take advantage of our highest market buy price on your silver coins. We hope to see you again soon.
Best wishes,
Andrew

Rated 4 out of 5 stars

Staff very helpful.

Staff very helpful but the order page link did not update giving me concerns as to the progress of the orders.
Limits on the delivery amounts due to Insurance could have been explained to reduce worries.

December 16, 2021
Unprompted review

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