While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought the 4 roll trial pack. Delivery took 5 days to arrive. The blue design was pretty and went well with my bathroom. But that's the only positive really. We are a family of 4 and we went through a... See more

Company replied

Rated 5 out of 5 stars

It is very good quality and soft. The toilet paper doesn’t block your toilet, and it's good for the environment. The face tissues are also soft on your skin, especially if you have a cold with a runni... See more

Rated 5 out of 5 stars

We've tried a number of these types of products (bamboo sustainable/eco-friendly loo roll) from various brands, and Bumboo are definitely our favourite. A 24-box lasts for months, and works out way ch... See more

Company replied

Rated 5 out of 5 stars

I recently had an issue with my order and it was speedily resolved by the lovely Miranda (Howard) I just wanted to send an email of good feedback and gratitude. She was quick to respond and very e... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Planet friendly, super-soft 100% bamboo toilet tissue and kitchen rolls. 100% plastic free packaging, and a tree planted for every box purchased.


Contact info

3.8

Great

TrustScore 4 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully packaged toilet paper

Beautifully packaged toilet paper. The customer service is really good too, very responsive, they replied to me really quickly as I made a mistake in the delivery address and got it changed straight away.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

I recommend

Arrived quickly, good customer service and better than using trees. So I recommend

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Eco friendly and affordable.

Absolutely love bumboo toilet roll. It's really easy to subscribe and the product is fantastic. I like to try buy as eco friendly as possible but it isn't always cost effective so I was pleased when I found bumboo as it is affordable and better for the environment.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

My family and I love bumboo

My family and I love bumboo. The wrapping looks great in the bathroom and the rolls last so long. Ordering is so easy, making my life easier. Great product and great service.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, really happy I switched over from who gives a crap. Much better and less waste. Great company to buy from too.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Love Bumboo

Love Bumboo - recently swapped from an alternative brand and have been really impressed. Great value for money & the wraps are really nice.

Will definitely order again.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great products and great service ..

Great products and great service ... feels like my birthday when i receive my perfectly boxed tissues and towelling ... i have a box of tissues in every room and the boxes just blend in ... and also very handy and strong 10/10

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, it feels soft and good quality. The delivery is always prompt and I think it's great value for a sustainable choice.

September 24, 2024
Unprompted review
Rated 3 out of 5 stars

Who Gives a Crap

Had switched over from
Who gives a crap because of cost. Will switch back as Who Gives A Crap Rolls are much longer- maybe double the size, so I think they work out cheaper

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

A big thumbs up!

Rob and the team have always been excellent looking after me. All my hotels are stocked up with Bumboo rolls and we get loads of compliments from customers about the clean packaging and how they compliment our bathrooms.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Really happy with Bumboo

Really happy with Bumboo, the subscription delivery service is perfect never have to worry about re-ordering. Also feel good going to the toilet knowing you’re helping the planet!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Wouldn’t change a thing

What a phenomenal product

You can’t talk openly about your bottoms health but as a man with a 4 year old and 6 old I can say there wouldn’t be another brand I’d trust as a family

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Keeps blocking my toilet but I’m not…

Keeps blocking my toilet but I’m not sure how or why because this is the weakest toilet roll I’ve ever used. Can’t even use a toilet roll holder because it won’t pull without tearing. The two sheets come apart which annoying. Gutted I bought 48 rolls - never again.

July 18, 2024
Unprompted review
bumboo logo

Reply from bumboo

Hello - Thank you for sharing your feedback with us.

We're very sorry to hear you've experienced this. It is very unusual with our paper as we worked closely with our manufacturer to ensure a quick disintegration time. This was confirmed In our disintegration testing, where disintegration time-matched mainstream non-bamboo papers, so we wouldn’t expect there to be any disintegration issues under normal use.

We take any feedback like this very seriously, and would very much appreciate the opportunity to investigate this further. As we cannot find you as a customer, please could you reach out to our customer care team at wecare@bumboo.eco, with your customer information, and we will be happy to assist further.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look