Bunchesandstems Reviews 284

This company is a scam. They’ve got another site called bloomex as well. I ordered from both unfortunately and that’s how I found out. The flowers look nothing like the pictures! Absolute rip off ‘

I placed an order for delivery on Monday 09/03. It didn't get delivered so I called 4 times the following day to ensure it was on board for delivery which I was assured it was. It never arrived. I advised to cancel it because the recipient was leaving town the following day and would not be there to received it any longer. It still hasn't arrived and I still haven't received any response or credit 2 days later.

Awful experience, They are scammer . Please never ever use this website to deliver flowers From you Flowers. They are very awful service. I ordered online first time for my friend birthday last Saturday sane day delivery. No flowers were received same day . So I called the contact number. They don’t contact me and they don’t communicate me at all . They said the can’t deliver Saturday only when call late evening and they can only deliver next week ( not sure which dates ) . So I asked for full refund and they refused to give my refund and they said they will only give refund for delivery fee . My friends received flowers and not the flowers I ordered from their website, I ordered expensive roses with glass vases but my friend received today with awful cheap quality terrible flowers . This website is Scammer. Please only use local florists . The worst experience I ever had

Very disappointing Ordered flowers on Wednesday the 4th of March to be delivered the next day Thursday the 5th of March which was my Mother inlaws 60th Birthday 60TH!! Spent over 100 and something bucks on the indulgence package! It’s now Monday the 9th of March and she still hasn’t received her flowers! Claim to be same day delivery which alone is false advertising! I should have read the reviews first before purchasing I will not be using this store again and will definitely recommend others not to use them too! Can’t believe it this was my first ever time purchasing flowers too and this had to be the experience i got!

Edit: She finally received the flowers this afternoon and let me tell you! They literally are not what was in the picture just a couple of dead flowers that look like they were picked from the rubbish very upsetting considering the amount i paid this website is a scam! I even rang the call centre and they refused to refund me! Feel sorry for all the people who have been scammed! wish i could post a picture of what I got 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ Digusting is an understatement.

I would never use this company again. I ordered flowers in advance to be delivered on Thursday to my mum. She said on Friday afternoon and she received a card in her mailbox to say they were at the post office. I contacted the company and they said according to their records the flowers hadn’t even been delivered yet. I asked why two days after the delivery date they hadn’t been delivered and he just said ‘I don’t know’ they said we can re-issue you flowers but they won’t be for another three days… absolutely ridiculous. It took me three people on the phone and two phone calls to even get an answer about my order. Absolutely useless.

The website said same day and next day flower deliveries. I emailed From You Flowers when the order was only collected by courier late afternoon of the date it was meant to be delivered. The email bounced saying the inbox was full. The flowers did not look anything like the photos online, granted they still look nice but not as advertised. The vase delivered was found to be cracked on arrival and leaked a significant amount of water in the recipient’s home. The recipient contacted Bloomex as that was the name on the packaging (unknown to me). They were asked to send photos of the damage and told Bloomex could offer a $20 store credit and would email me. I received nothing. I tried to email again following the process of refunds on their website. The email bounced again, saying the inbox was full. I called From You Flowers who said the recipient requested a store credit (not true, that was all Bloomex said they could offer) and that they could refund me but not for $20, only for a lesser value as “the vase is not worth that much” but could not disclose the amount as management have to assess this. When I asked to speak to management it was declined. After going round in circles and being spoken over multiple times to repeat the same script they use , I was told that management don’t have phone lines and would only email me their decision in 24-48 hours. If I want to call them, I cannot. I asked for head office details and the operator said they did not understand my question. Then I was told the information is on the website (which it is not) and to look it up myself. When I refuted that I was given Bloomex’s customer care email only. I asked why and was told they are “partners”. What could have been a simple customer service conversation to rectify their errors (damaged, late and different product than ordered), has now left me in limbo waiting for a “management response” as the matter “had to be escalated. Would not recommend or use again. I intentionally do not use Bloomex as I also had bad experiences in the past so had I known this company was a “partner” I would not have used them.

Flowers delivered were nice but nothing like the picture I ordered would like to put photos in to show but it doesn't let you
there are two different companies with the same name so the above flower shop is not the shop I got mine from

Delivered to the incorrect address, The flowers were squashed and almost dead inside the box, The hamper had homebrand Black & Gold Biscuits. Not worth the money.

I should have read the reviews first, phone customer service was good, I was advised that the local florist in the area where my delivery was going would get it delivered on the requested day, and I would get email confirmation, no confirmation, delivery was 2 days late and email to them bounced back bc mailbox was full, I don’t see the point in saying “same day or next day delivery” to then deliver two days late

Honestly if I could give a 0 star review I would
The flowers were NOT at all what I had ordered, looked completely different to the photo and overall were a horrible bunch of flowers
They got delivered late even though they have a same day delivery promise (I had also ordered the day before I needed)
I am so disappointed with the service and flowers and I will never order or recommend this company to anyone

Delivery never occurred and I had to contact them to which they explained the driver had an issue they would need hours to find out. I simply wanted to know if the delivery might still occur “tonight” as it was for a special occasion to which was replied “the longer we are on this phone call most likely no” their service is terrible! Their communication via email also terrible. DO NOT USE THEM!

Ordered flowers for my sister who was starting a new job the next day. They didn't show up and I wasn't notified of the delay. Once I found a number to call, the support lady was quite nice & explained that it had been delayed & that they were adding 2x boutique gifts as compensation. When they did arrive the next day, the flowers looked a week old, droopy & brown around the edges & the "boutique gifts" were 2x mini packets of chips. Very disappointed!

Do not use this company!!! They took my money but did not deliver the flowers! They sent an email saying it would take three to four days to deliver when the address was in a major city. When there was no delivery I rang. The staff were rude and unhelpful. When I asked for a refund staff said they would be in touch and hung up!!

What I ordered did not remotely resemble what was delivered. I tried to email to see why it had not been delivered more than 24 hours later - their email box is full and bounces back. I had to be very insistent that the flowers be delivered that day. When I asked for a refund they offered a $20 credit for the next time I used them (as if) and tried to gaslight me by saying I needed to recheck the website for what I ordered because a vase was not included (a vase is clearly shown in the online photo).

Extremely disappointed!PLEASE DO NOT BUY from this site at all.customer service is so poor,they cannot even read the emails properly n what you order and what you get are entirely n completely different.

I wouldn’t even give this online business 1* if I could. I ordered flowers from this company last Saturday for my sister whose husband had just passed away. They cost me 120.95 and they were NEVER delivered. I have had no correspondence from this company yet the day I ordered them they took the money out of my account. The flowers I ordered were Elegance Flowers - Unforgettable size. I have the order email notification and bank account details which I couldn’t attach to this page so have emailed them separately to your email address.

DO NOT ORDER FROM HERE

In order flowers to be delivered yesterday and this did not happen. They arrived today and they were not what I ordered. Then talking to the client services team was just frustrating.

The whole experience has been disappointing and a completely waste of money. Not happy at all and so embarrassed on what was delivered.

I ordered flowers for same‑day delivery and never received them. When I tried to lodge a complaint, the company falsely claimed they had attempted to contact me and refused to issue a refund, despite the fact that no product was ever delivered. Do not order from these scammers — their customer service is absolutely appalling.

Don't waste your time and money. They will always promise same day delivery and as soon as you pay they will send an email saying they have no flowers left. They will reschedule your delivery for a few days time which totally defeats the purpose of sending flowers as the occasion has passed. It's just a big call center and they have no idea if the local florist they are utilizing will have enough stock until after you have paid.

Sent some flowers to my wife's work for our anniversary on a Friday, Delivery never came, then they wont answer any emails or messages. Been weeks trying everyday to get a refund.