Bunk Campers - Greater London Reviews 

Awful experience. Original camper returned as in fit to drive. 2nd camper ok took another 3 hours to wait for it to be prepared but miss many cooking items eg frying pan, can opener, washing up bowl etc. Also had no windscreen washer fluid. Asked customer service to call me to discuss but they sent and email. I replied asking for a call but a month later I am still awaiting.

The staff were wonderful and welcoming, the motorhome was amazing.

The only downside was the opening to the grey water hose was blocked, And the water would come back into the bathroom And its also taken A ridiculous amount of time to recieve our deposit back we dropped the van off on the 11th of June and now its the 5/7/25 and still no sign of our $5000 deposit.

Besides that, everything else was wonderful.

Great van, reasonable value. Good condition. Great for festival hire. More detail on demo Handover would be beneficial as not all instructions are too clear

A very nice first motorhome experience! The vehicle was in a good state, the staff were very friendly & helpful, but there was a 3 hour wait to receive the vehicle (it was a very busy day for them but still!)

The experiennce was fine except for a few instances. The young woman giving us a tour of the van did not seem to know a lot about it and seemed rushed. Quite a few hints as to how the various amenities of the van such as the fact that it had a solar panel or that it had a diesle boiler would have been helpful. As well I should mention that the van was not what we expected. It was actually a 4 berth van much bigger and longer than we needed. The bunk bed arrangement was somewhat overkill for our needs as the bottom sleeping area was claustrophobic as you could not sit up. The van was much longer then we expected leading to ongoing parking problems during our trip. In retrospect we should have voiced our concerns at the time of pick up but being polite Canadians we didn't much to our chagrin. Other then that we did have a great trip.

Great experience all round! Would happily rent again.

We had the Fiat Sleeper Van and it was perfect for 2 adults although it had the popup which could have slept more-we never used it. We lived in it for 12 days/nights and were very comfortable traveling all over UK. Only drawbacks were the dishware provided was not well padded and the rattling was so annoying that we padded it with our towels. And the ladders provided for top bunks need to be better secured, maybe provide some bungee cords or some other means to secure them. Otherwise, we loved it!

Easy pickup details and the camper was presented immaculately. We only had it for 6 nights but the four of us were very comfortable in the vehicle and the travel was easy with the sat nav.

Bunk campers have zero accountability or integrity. We had an issue with our motorhome, called on line or on the road support, told to fix issue and would be reimbursed. This has never happened, no response to emails or requests for just payment for fixing an issue with their campervan. I am disgusted with their behaviour. One email has been received which basically gas lit us, didn't acknowledge the promise made by their online team and all but told us to get stuffed. The team in London in the hire office are lovely but horribly let down by the wider organization.
Do not book with this organization as if you have a problem they honestly do not care nor respond to emails as they state. If I could minus I would. They have the integrity of a dried baked bean

Top notch vehicle, and closeness of the staff. Excellent customer service.

First time in a Motorhome. We had been looking for a while and when the promotion came through for Luton to Edinburgh over 3 nights, all for £5 per night, plus insurance, fuel, we couldn't resist! Great service from both sites, extremely helpful teams, great explanation on how the Motorhome worked, lovely 24 plate with 5 berth! Would highly recommend you try it! We are now planning our next trip, possibly France next and then likely do the Tuscan collection and return to the UK.

Lovely staff when returning, interested to find out if we had enjoyed ourselves. Great deal to get the van, made it accessible for us.

Everything was great except the bed is unsuitable for using as a queen due to timber rails in the middle - needed two bed covers to use as separate singles.

The staff were helpful and informative.
The motorhome was immaculate

From the time dealing with Bunk, before leaving Australia the communication and hospitality was excellent
Picking up and returning the motor home was seamless
Staff very helpful and courteous
Along our journey Bunk was very helpful with everything which made our trip wonderful

STAY AWAY!! THESE GUYS ARE FRAUDS!!
I have had to come on here to amend my review due to an email I got today from this company as they are actually fraudulent! We paid extra for full coverage on the vehicle and a week after dropping it back& showing them the poor quality and poor workmanship of their vehicles - things like the shower that we never used the screen came unattached as we were driving, not us pulling at it or even touching it, just the vehicle movement causing these tiny screws to come out!! They then decided to take over $600 of additional funds from our account to cover the cost of screwing it back on!! Even though as mentioned we paid for FULL COVERAGE!! I’m disgusted with this and will never use them again!!!

The campervan was clean and in excellent condition.
However, they overcharge for any small thing when you return it. We lost the casing of the marker light on the side. They charged £100 for someone to click a replacement onto the undamaged part of the light, which takes an unskilled person approximately one minute (plus £30 for this tiny piece of plastic).

I have used Bunk Campers twice for 2 motor home holidays - the first was back in September 2021 and more recently in June 2024. On the first holiday I hired an ‘Aero’ and on the second holiday a ‘Europa’. Shortly before the second holiday, Bunk Campers merged with ‘Just Go’ so this second hire was fulfilled by them and we were provided with a ‘Voyager’ motor home. We had to collect the motor home from Just Go base near Toddington instead of Bunk Campers depot at Heathrow.
We had a great time on both holidays exploring Northumberland on the first holiday and the Lake District on the second holiday (albeit the narrow roads in the Lake District were a bit of a challenge with the slightly larger vehicle).
The motor homes provided for both holidays were fairly new and very well equipped.
Both holidays were great fun and I would have no hesitation in recommending Bunk Campers (or Just Go) if you want to hire a motor home for a motor home holiday.

Would not recommend. Staff member made us feel as if we would absolutely lose our deposit no matter the situation, said it was very rare for hirers to walk away with their deposit in tact.

After our experience I was so surprised to see such a high rating for Bunk Campers on Trust Pilot.
I gave thorough feedback through the final email communications from the company and never heard back about our experience. The van itself was nice if larger than we had hoped. We ultimately returned the van just over a week prior to our return flights due to anxiety over our initial pick up.
The staff member all but confirmed that it would be unlikely we would receive our deposit back and that ‘that’s how the company make their money’. We are a young couple travelling on a budget and chose to have the basic insurance cover as we are experienced drivers and as I mentioned, on a budget. This was very ill advised by the staff member who proceeded to list every possible way we would lose our deposit. Which for us was over 2000 AUD.

As there are no refunds available once booked we had no choice but to embark on the journey. The rear indication light went out early on in the travel, I got in touch to ask if this is something we were expected to change a received a call from a helpful member of staff verbally communicating that we could change it. I asked for confirmation via email as I hope I’m conveying, we had been continually told we were likely to lose our deposit in many eventualities. I did not receive it in writing communication and therefore chose not to change it. Putting ourselves in danger. When returning the van (one week early) we mentioned the light and the staff member casually said he was already aware.

This frustrated me as this same staff member put the fear into us of losing a good chunk of money over potentially out of control situations and yet sent us on our way with a fault.

I genuinely could not relax and wish we never hired from this company. This was from the London Heathrow branch.

Given 2 stars as the camper itself was clean and functional (aside from rear light). Would give 1 star for customer service and peace of mind.

We had a good experience, picking up the motorhome from Heathrow. There is a bus from the airport which in 5minutes drives you in front of the renting area. The gate is sometimes closed but you can open it by yourself. They gave as a very new "Etrusco T 7.3 SF" with a lot of optional stuff. I would have prefered to have more drawers in spite of the oven and to have a proper wardrobe in spite of a separate shower but that's not up to the rental office. We made a Wales tour and we could manage to drive the vehicle in narrow streets even if quite big. The camera on the back was very very useful. The equipment with the value pack was pretty complete even if I have to suggest the following tips to the staff (and to customers):
1. check the bedding before leaving (we had a missing sheet)
2. add a gas lighter which is essential to switch on the gas stove (we had to buy one and then leave it, as you can't carry it with you flying home - anyway we could not be able to cook for the first day)
3. add some cleaning essentials like dish soap, sponge, broom etc
4. toilet paper would be useful
5. add a lpg station map for the area near the check in and out office (at the end of the trip we had to spend quite a long time triyng to find a lgp station to refill the gas bottle)
We had no troubles at all so I can't review the customer assistance service