Bunk Campers - Greater London Reviews 

This comes a little late, but better late than never . I booked a little last minute , got their Aero (2 berth) ,the vehicle is a little old and has a lot of miles under it , but it served its purpose well, no issues on the road and the interiors including the cabinets held well.

What made the entire trip worth it , was their customer service , i was handled by Joy , who like his name was a joy to work with . He was extremely patient in walking me through all the details , watchouts and helpful tips. He was also extremely gracious and polite , this ensured we started the trip on a high . The very next morning (it was sunday , so off day for Joy) , i needed some help , so contacted him via whatsapp, he called literally immediately and walked me through . These small things mean a lot fo customers like me , and i am grateful to Joy & Bunk Camper s for enabling it .

Highly recommend , i think they have a new fleet coming in as well.

MANY MANY THANKS JOY

The location is does not look too professional.
Office in the container and some very old campers on the parking lot.
After all the experience was was without any complication and any problem.
The camper was in a good condition and we had two beautiful weeks.

The staff were really helpful and nothing was too much trouble. Everything met our expectations, and probably a bit more. Camper was great, a few minor issues, but easily rectified. Would highly recommend.
Peter & Felicity
AUS

The communications leading up to picking up the camper were a little confusing. They tried to switch a 4 pm pick up to an 11 am pick up the following day. That would have cost us a day of rental and a night of lodging. They also did not answer the phone listed on the contract when we were delayed at Heathrow. Otherwise all was well.

Was a good service +++++
Good location
Thanks for a nice trip with you

Having your hotel room with you during your holiday is possibly the best way to vacation.

The motorhome was well prepared and presented and worked very well for us. The handover briefing at the start was a trifle long and convoluted, going through all the stone chips and dents and the hard sell on (their expensive) insurance. Interestingly, even though we'd purchased excess insurance from their website, they were unaware of it and tried to sell us their own product. Apart from that though the service was good. The service support whilst on the road in Dublin was excellent. Check that you've got toilet paper at the outset and we needed a better set of kitchen knives, but we were out for 4 weeks and if you're going for less, you might get away with what you're given. We found the van itself was excellent and highly reliable and robust for some pretty ordinary roads in Wales and Ireland.

The Camper that we picked up had been smoked in and we spent the 1st few days trying to clean the smell out of it. It spoiled the 16 day trip significantly.

Motorhomes are OK, prices are reasonable, and the staff is friendly and helpful.

Aging stock! The cleanliness of the van was questionable. Upholstery was in poor condition and van not cleaned properly. Also didn’t expect to have to do running repairs on two shelves and bathroom door. Was also overcharged and yet to receive refund despite it being over 10 days ago.

We picked up our camper in Heathrow. Joy and his team were thorough in explaining everything we needed to know for a great travelling experience. We had an amazing two months exploring the UK in a camper that had everything we needed but could still fit down the narrow lanes of Cornwall.
A particular mention to the booking agent in Belfast, Nicole who was simply lovely helping us to extend our hire.
We will definitely reuse Bunk Campers and recommend them to anyone who is looking for the freedom a motorhoming holiday can give. A wonderful experience made easy using a quality provider.

Really helpful instructions on using the camper and its many functions and facilities. Highly recommend this company. Provided with airport transport once we returned camper. Would recommend to anyone wanting to hire a camper to explore the UK

Great experience.

Could not have ask for more helpful and attentive staff at the Heathrow branch.

From the moment we collected the vehicle, until we returned the vehicle, they definitely went above and beyond to make sure we knew how to get the most from the vehicle and our holiday.

Glen was helpful from the start to the end of the hire. The vehicles are well looked after. A great way to see the UK on a budget and at your pace. If you are a first timer, I would go with a smaller option than the Grande as some of the country roads are too narrow.

Excellent experience! Glen went above and beyond to help us. Much appreciated.

Using bunk campers gave us the freedom to go where we eanhted whrn we wanted to.
The staff were very informative and attentive.
When we did have an issue it was sorted very quickly.

Great customer service. Very helpful and friendly staff. Good price.

Their service charge to pay parking fines was unbelievable.

Other than that they were great and an awesome experience.

Service is what made our trip great, not feeling like we were on our own and that help was available when needed.
Joyner Fernandes (i think that was his name) at Heathrow depot could not do enough, his explanation of the vehicle was easy to understand , his after hours response was with in minutes even at 9,30pm
We cant express our gratitude enough and will definitely be booking anther trip early in 2024.

Staff very helpful and friendly,very thorough.
Motorhome was very clean and well equipped.

We travelled to London last fall for a trip north to Scotland and had reserved a unit from the West Drayton location. The location is easy to get to by bus from Heathrow and we were able to get the unit and head out in very short time.
We were told by the guys at the location that if there were any issues with the unit to use Whatsapp to be in touch as their phones are off over the weekend and if anything mechanical was to happen, to call RAC.
We had no issues until we got to Stoke-On-Trent. As we were pulling up in front of a family home there was a loud bang from the clutch system and then a rattling noise was continuous. As we were heading to the north of Scotland having clutch issues was a concern so we called RAC to arrange for someone to come look at the unit. While waiting for RAC to arrive we attempted to reach the bunk camper staff as directed but received no reply.
I called the customer service line after the RAC guy arrived and confirmed that the unit should be returned to bunk camper in London. The individual I spoke to on the customer service line could not help or guarantee that a replacement unit would be available if we returned to London but we had no other option.
We spent most of Sunday in the cab of an RAC truck heading back to London with the camper loaded on the back. We spent the night in the camper at the gate to the location so we were there as soon as they opened Monday morning. The guys were very polite and worked double time to clean another unit and get it ready for us to take Monday afternoon. We were credited 2 days of rental costs as we lost our weekend having to come back to London for the replacement.
The units themselves are well maintained inside but it may be prudent for them to look into more thorough checks of the mechanical on a more regular basis.
The service, when available was great but given that these units are on the road 24/7 I would suggest having access to the staff at least partially over the weekend.
We are planning on returning again this year and will definitely be considering renting again.