Bupa UK Insurance Reviews 42,078

Super easy process to submit claims, and very impressed with how quickly payment was made

Very quick and efficient service

I spoke to a lady called Jasmine who guided me through the process of getting a referral and pre-authorisation. I had not previously used Bupa and she took time to make sure that I understood the processes and timelines, doing so quickly, efficiently and with empathy. Excellent service.

The app makes booking appointments super easy, they also have really good availability.

Initial appointments have always been really good, the experience and professionalism of the doctors is to a good standard however making a booking once you’ve been referred isn’t overly clear to the point I didn’t book for my most recent referral.

I have also found if there is any reason for them not to cover you, they’ll take it but I guess that’s normal for insurance.

Everything was well explained, time was given, didn’t feel rushed. I felt I was listened to.

The process was simple. I made my dental appointment, had my treatment and when I went to check out they confirmed that the cost had all been covered by my insurance and that was it. No painful paperwork or need to pay then retrospectively claim. I've had a very different experience with other insurances.

Following a breast cancer diagnosis through the NHS, I’m so grateful that I have BUPA. In comparison it has felt like calm waters instead of being tossed on stormy seas, with choices, options and

I appreciate what the NHS have to do - they are the very best lifesavers in emergency, and cannot fault them, but I felt at diagnosis that it was the surgeon’s plan for major surgery and I had no choice but to go along with it.

Completely different approach to my private care through BUPA.

I have felt so care for and held as a whole person since I called to arrange private care instead.

The staff on the end of the line have been incredible. I even received flowers and a card from one of the cancer specialist team Sarah, a few days after I called with my initial diagnosis, which absolutely lifted my heart.

I would advise anyone in the same position as myself, upon finding a lump, not to go through your GP. Instead call BUPA immediately and you let the wonderful support carry you in the very best of hands

Poor Experience, Claim rejected for Dental Post and core , saying not covered

I have checked the Policy and Its covered, Called customer care and spoke to Kim she said its been sent to review again.

Still have not heard as on 13-05-2026

will take it up with relevant authorities

I’d been in agony with my shoulder and arm since a shingles vaccination and the GP said i needed an physio assessment. I rang Bupa , explained what was happening got an authorisation code and saw a physio a few days later . I had an assessment and first treatment . Without Bupa I would be waiting for an assessment with a month more of agony . Thankyou Bupa .

I cannot thank Bupa enough for the care and support I have received throughout my breast cancer journey. From the very beginning, they have been absolutely amazing. Every step of the process has been handled with compassion, professionalism, and genuine care, which made such a difficult time so much easier to face.

The support I received was incredible, I always felt listened to and supported. The doctors, nurses, and staff have all been kind, reassuring, and dedicated to providing the best possible care.

My experience with Bupa has truly been exceptional, and I am so grateful for everything they have done for me during this journey. I would recommend them to anyone needing care and support.

Easy to claim which was dealt with immediately and received the money within days. Extremely easy to do online and service was exceptional.. a very satisfied customer. Would recommend BUPA Insurance Services.

Fantastic dentist
I was supposed to see the hygienist and dentist
A very last minute text ( not a call) advised me that the hygienist is unavailable.
A call would have been better as I was already on route !

Super fast service from start to finish and excellent aftercare

It was so easy from start to finish and the lady I spoke to on the phone was extremely helpful and did everything she could to assist me

Apparently changed my annual renewal date and lost out on reclaiming £150 towards my new glasses! Not impressed!

No appointments available locally in any useful timeframe

Very easy to navigate the process along with very helpful staff.

Great dental insurance

Fast and efficient service, very helpful over the phone and very patient.

Appointment with a specialist surgeon with 2 weeks and an operation booked for 9 days later