Bupa Reviews 255

Communication is very slow and cannot get through. Never had such issues with my previous providers. Looking to change

AVOID AT ALL COSTS. FILLING FELL OUT AFTER TWO DAYS AND I WAS LEFT WITH A HUGE HOLE IN MY MOUTH. TANYA THE RECEPTIONIST WAS INCREDIBLY RUDE. My experience is detailed below:

On 23rd December MJ at Chatswood Bupa dental put a filling into my tooth. The dental nurse kept making mistakes, causing delays and discomfort and the dentist was pulling her up on them.

On 25th December two days later my entire filling fell out of my mouth and I was left with a huge hole that is open to infection and is incredibly painful.

On 25th December I wrote to Bupa Chatswood to make a complaint about my filling falling out and requesting it be fixed. I didn’t hear back.

On 28th December I called Bupa Chatswood and left a message of complaint and to say I needed the filling fixing.

Today 29th December at 8.57am this morning I was called by a receptionist called Tanya at Chatswood Bupa Dental practice offering me an appointment at 11:40am to come in and have it fixed.

At 11:00am I received a call from Tanya cancelling my 11:40 appointment and telling me I would have to come in the next day or I would be charged for the service as the dentist that fixed my tooth was not in.

I explained that I had already travelled 45 minutes to Chatswood from my home for the 11:40 appointment she’d booked me in for, that I was in pain and that I need it fixed. I also explained that I could not come in tomorrow because I have my daughter. I also explained that I am in a difficult financial position and that I had paid travel fair to get here.

She became rude and told me that if I wanted to come in today I would have to pay. I said “No, you (Bupa) provided a faulty service, I am in pain and I need it fixing.) Tanya said “Well I didn’t provide the faulty service, the dentist did). I said “You are the receptionist who represents the brand.”

Tanya said “Well you don’t want to pay for it so there’s not much I can do, I’ve given you options.” I said “No, you have not provided me with a solution, I need it fixing today as you promised. I said that this short notice of cancellation is not acceptable.”

She said “I don’t know what’s going on in your life but you shouldn’t be taking it out on me.”

It was completely and utterly unprofessional.

I said “You offered me the appointment, I have fulfilled my commitment to come to it and you are cancelling short notice and expecting me to be charged.”

At which point she said I would have been charged anyway to have it fixed! This does not seem correct. The filling fell out 2 days after the dentist did the work and therefore was clearly not done properly I.e. provided a service that was faulty. How can I be expected to be charged twice because the first filling was not done correctly.

This experience caused me to lose trust in Bupa Dental Chatswood and I made the decision at that point to get the work done elsewhere and said please issue me with a full refund “Tanya said I can’t do that for you and the practice manager is not back until next week and that it is discretionary!!”

I said I would be escalating the complaint and Tanya said “Well you won’t get very far with that.” And hung up the phone. I burst into tears after the call.

Never in my life have I received such rude, poor treatment and customer service. It has put me off ever visiting a Bupa dental practice again

Shifty company, they have all the rules to take money from you pocket but when it times to deliver their service they make it extremely difficult. The process is so hard, you need to run after the doctors in hospital and GP. OMG, can't believe they are operating this black business in first world country.

Bupa sucks. Each time I want to change my Health Insurance, every staff member hangs up on me. They're not worth my time.

Customer service appalling, time to make a complaint 7 days until someone can contact you.

Misleading advertising. Says 2 month wait period on hospital cover, but when I tried to book in for a day procedure BUPA said there was a 12 month wait period, they said the two month period only relates to 'general admission'. Their website and PDS documentation does not say this, so they are misleading. Also, waited 30 minutes to speak to someone just to be told this. They are quick to take the premiums but squirm their way out of paying. Buyer beware of this company!

useless company and useless app and useless everything

Almost impossible to cancel. I wanted to cancel my cover and thought it was possible via the portal, nope you got to call in, waiting time 30 minutes, ok no problem, message them on whatsapp, mention cancel and they dont reply. Absolutely disgusting

Worst customer service ever. If you’re hoping that in times of emergency and health issues these guys take care of everything and reduce your stress, you are absolutely wrong. They not only don’t help in any way, they contribute to your stress too and even hang up on you!! This is unacceptable! Companies have to stop dealing with these crooks. They make you jump through endless loops to make a simple claim. They hung up on us while asking questions and clarification.

appaling company, no customer service avoid!!!!!!!!!!
I deal with many of the others AXA, aviva, vitality etc.
All great BUPA the worst health insurers by a country mile

I couldn't encourage you the reader, to stay as far away possible from these vampires.

Hi,
This is zaid and my bupa member number is 47528609 and It’s really upsetting when you’re paying for the service you have asked and you don’t get it. At the start when I went to bupa outlet to purchase an insurance for couple, I clearly mention to the staff that I need a cover which will include all the pregnancy related cost and delivery covered so that I don’t have to pay anything out of pocket. For which the bupa staff agreed and showed me a cover which will include everything and I purchased the cover with extras trusting the staff member. But after finishing the cooling off period when my wife got pregnant and we started claiming the money I found that they don’t cover everything at all. And now when I went to check with the bupa staff they are saying it will only cover the cost up to the amount set in the Medicare benefit scheme which is a total rip off. But when I initially went to purchase cover that was definitely not made clear to me that it will only cover the cost according to Medicare benefit scheme. So I would like to mention to all those who are gonna go to purchase an insurance from bupa please make sure you make it clear with bupa staff and also check the cover properly because what they say at the outlet may differ when you actually start claiming for the service. First of all they advertise that bupa is the best out of all and charge fortune for the policy but I would say the staff at the outlet are not sure what they are selling and fail to give all information related to the policy. So please if you’re looking for a policy make sure to clear each and every aspect of the policy to avoid inconvenience or it might be too late to change.

When my mother passed away, I cancelled her monthly direct debit and notified them of her death. That was back in July 2023. After numerous phone calls the answer wait time was ridiculously long, I finally got through only to be told send us another copy of POA. I explained POA is not valid once person dies. Meanwhile solicitor handling my mums estate sent them email asking for refund to be sent to them. They complied with bupas request for probate and will to be sent - that was back in September!

2 weeks ago I called complaints number to escalate issue. I got 30 minutes into call with a very helpful lady saying cheque had been sent. Great - where had it been sent - can’t tell you due to ‘privacy’. Are you for real! You had POA. OK - let me give you 2 addresses - mine and Solicitor. Cheque must be sent to one of them. Ok she says - let me see if refund cheque has been cashed! Call then disconnected 😬😬😬. 2 weeks pass. Today I called complaints dept. I also added Solicitor lady to the call. I called at 2:45pm called ended at 4:15. 90 minutes later we have established……. All details were received by BUPA. Call centre lady cannot access information!!??!! I needed to wait on the line an extra 15 minutes for her to fill in the forms to send to another department. I asked can this case be escalated- answer ‘no’ your case does not meet our criteria!!??!!😡😡😡😡😡😡. Expect 5-7 days for us to look into your case!

BUPA this is not CUSTOMER SERVICE! You are the most unprofessional company I have ever dealt with. Even if my 90 minute call dropped out - I was to call back again. THEN a feedback questionnaire was asked at the end of the call. HOW LIKELY ARE YOU TO REFER OUR SERVICE! it wouldn’t accept ‘0’ so I gave them a ‘1’. No further questions

WHY WOULD ANYONE DEAL WITH YOU OR WORK FOR YOU! those poor call centre girls!!

The ombudsman will be notified and a letter will be sent to your new CEO!
Do I expect a reply! Of course not.

App won’t accept my info
Telephone staff deceptive
Costs high
Returns not
AVOID

I try to speak to rep after selecting the related service and they say I can't hear you and end call . I think their staff are on an upsell based commission and not interested in my little call . Sad.

The BUPA APP is nothing but a diabolical joke!! Absolutely atrocious! I have been trying to submit a claim numerous times over the last 2 days because the app on day of the service provided by a Dr was not functional AGAIN! Don't blame connectivity as that's not the issue. Poor show!!

I have no words to explain how am i feeling with the burden of bills which now I have to pay and the amount I have paid to these ripoff scammers. seriously, the Australian Govt. should do something about their insurance and medical industry. It is just a straight ripoff..My dad had this overseas visitor health insurance for the past 4 months and he unluckily had to use the insurance on the 4th month..these Bupa thieves didn't cover a penny. since they have a 12-month waiting period for visitors when the visitor visa maximum stay period is 6 months. This is just a ripoff..stay away from these Capitalist exploiting companies they won't cover anything..so you'll be paying their monthly subscription as well as any medical expense that happens...It's better to just pay the medical expenses then.

Bupa charged me - now 69 years old - for pregnancy and birth, weight loss surgery, etc
Bupa has been charging me for five services that I do not need, or that I do not want, such as Pregnancy and Birth, and Weight Loss surgery.
When seeking advice from Bupa on the 23rd December 2021 on the phone, I specifically asked for all unneeded or unwanted Extras to be deleted.
At no time during that conversation did the Bupa representative mention that there is another category called "Services" that includes 5 services that I do not need or do not want, such as Pregnancy and Birth.
I recently learnt that as there is no fixed 'Contract', Bupa can legally do this.
The onus is on me to read the fine print in the policy.
However, I believe it is highly unethical of Bupa to charge a 69 year old for 5 "Services" that are not needed and/or not wanted.
The Bupa representative should have told me in my phone consultation because the representative knew that I was seeking to lower the cost of the premium.

I spoke to two consultants, both providing incorrect information, which resulted in a costly mistake in which my loading has gone from 0 to 8%. I asked for a copy of the original phone conversation or for Bupa to at least go back and listen to it themselves, but they declined. They do not care, they just want your money. I can only imagine what they are like to deal with when making a claim. Avoid.

bad customer service, worest company...