Bupa Arabia Reviews 

Hi bupa us great company if health insurance in k.s.a but unfortunately clinics I work adwa alami group 3 yrs magazine branch.rudha branch.darulbaida.azazia branch etc. Alhumdullaha I got job in madinaha almunawara M.O.H. Malaz branch ibnicena 100 beded polyclinic is super fast in cheating the innocent Labour illiterate foreigners. Only I.v fluids empty but all injections on record. USG all fraud. Sick leaves exchange of full service patient never use these services.fake claims 20 50 daily officially. Excesses services fake and fraud. Copy past.all families on one card every Clinic more gyne. Please save these labour's innocent. Please help these needy people. Insurance managers are forcing doctors to make more bill and more income. Help these poor people allaha will ask u on judgement day.thaks

Bupa Arabia is hands down the most useless, incompetent, and infuriating insurance company I’ve ever had the misfortune of dealing with. Their customer service is a complete joke — they never answer calls, they ignore requests, and reaching them feels like trying to contact a dead planet. Nothing gets processed on time, nothing gets approved without endless delays, and their entire system feels like it’s run by people who simply don’t care. Compared to other insurance companies, Bupa Arabia is an absolute disgrace. Choosing them was one of the worst decisions I’ve ever made, and I wouldn’t recommend this company to anyone — not even by accident."

BUPA arabia, worst insurance i ever have, before 2 years ago even i have high fever after operation they didn’t approved my after labs and hospital extension request, they just simply says your days package is finish without any assessment and always rejecting the medical report my doctor sending to them, and now my important medication they keep rejecting the apporval despite of sending so much request and medical report.. worse ever!

What a useless health care provider. My Saudi employer provides this so called medical insurance company to provide medical insurance but they do nothing to support your needs. Having booked an approved BUPA Arabia UK hospital for my operation BUPA Arabia did everything they could not to pay anything towards my surgery.

My experience with Bupa Arabia has been unacceptable and deeply disappointing. A legitimate medical reimbursement claim has been pending for over five months, despite my full compliance and repeated follow-ups.

I physically submitted the original documents to the Bupa office, yet Bupa failed to provide a basic acknowledgement receipt. Later, I was informed that the same documents were “missing” internally. This is a serious administrative failure and reflects a complete lack of accountability, professionalism, and respect for customers.

Because of Bupa’s internal mismanagement, I was forced to repeatedly explain myself, resubmit documents, and spend significant time and money pursuing a claim that should have been resolved months ago. Even hospital confirmations and clear digital evidence were ignored or treated as insufficient.

This experience has caused unnecessary stress, financial strain, and loss of trust. A healthcare insurance provider should protect customers during difficult times — not add to their hardship through poor systems and careless handling of claims.

Bupa Arabia urgently needs to address its document control, customer communication, and claims accountability. No customer should ever suffer due to such avoidable internal failures.

I got a neck disc and the Bupa is keep rejecting the physiotherapy. They say their medical team decided it’s not required, despite neurosurgeon and orthopedic prescribing it. I’m in pain and my daily life is affected, but the insurance just keep rejecting it, and they don’t explain why. What am I supposed to do - just sit with pain and make it worse?! Never had any issues like this with any other insurance with my 8 years in GCC. MetLife, AXA, Cigna were great, never had any issues in this regard. I can’t believe my company changed the insurance from Cigna to Bupa, such a shitty downgrade. The insurance changed from 1st of January and I’m having an issue from the day 1.

Worst experience someone is sitting on the keyboard just to press rejection button without thinking
I had an operation and the hemoglobin went down from 14,9 to 10,2 doctor asked for iron transmissions but they refused don’t know why

This is the worse insurance i ever experience while working as an expat in middle east. The worst ever. Even the minor operations they rejected. I even requested my company not to ever take this insurance anymore.

BUPA are dishonest. they take the premiums from the company and do not pay out on employee claims. they will reject everything and fight and fight and just say "No" to every claim in the hope you give up. Avoid them like the plague.

I don't know if BUPA is any good or not, as I can't really interact with them. They have this site 'TEBTOM' which sounds like a good idea. You can in theory, chat or book an appoinment with a doctor electronically.
Except the chat function doesn't work nor does the 'Telemedicine' button, nor all the dropdowns. Even the 'emotional support' booking is bung, which is unfortunate because dealing with BUPA's website would make anyone suicidal.
It isn't my computer. I've tried multiple browers, work stations, locations. When I called, they said 'book on the app' which was useable (kept crashing).
Point is if they have little care for small details - how can they be relied on for big things?

The Customer Care approach from BUPA is shocking. My company is paying for VVIP policy which I cannot access. Customer Care representatives simply do not care, I have now requested my company makes a formal complaint.

I would give zero stars if possible.
To be fair about 2019 BUPA SA was good. Its gone downhill progressively since. Their default seems to be to reject all requests, and wait for you to challenge them. They delay and obfuscate as a business model.
They claim my child's treatment is available within the BUPA network at a massively reduced cost. This is completely untrue. One month BUPA refunds circa 40% of the cost to me, the following month the same treatment gets a 30% refund. It's just the worst insurer to deal with.

While I was employed in Saudi Arabia and covered by company insurance with BUPA. My son Maxwell suffered a sudden seizure in March 2018 while we were on a weekend break in Bahrain. He was in the Radisson Hotel when he fell, bumped his head, dislocated and broke his shoulder. I took him to the (free) local government hospital where they treated him. He was scheduled to return to the UK the next day, so I made an appointment for him to see a specialist in London at the earliest opportunity after speaking to the Aramco John’s Hopkins hospital in Saudi Arabia as I knew several senior staff there. I also immediately registered a claim with my BUPA insurance provider AON in Saudi Arabia, providing quotations for the consultation, tests and diagnosis. Upon completion, I also provided the invoices, proof of payment and reports. All within the specified timescale. The total cost for all services was £1,440.
All along the way, BUPA / AON made life as difficult as possible, requesting more information, to include the actual image files from the tests. This necessitated several visits to the London clinic costing over £100, but I duly complied. I have a huge amount of emails for reference and made several calls to BUPA in Saudi Arabia. I also tried to complain to your UK customer services office but was passed on the BUPA Arabia, who simply brush this under the carpet.
Almost a year after the claim, I was paid exactly 20% of the claim amount, on the basis that I did not submit all of the required documents. I therefore submitted all documents once again, with evidence that they were already submitted. Excuses were also made that I did not submit them within the time specified, so I provided evidence that I did. I was then advised that I was paid only 20% due to BUPA’s discount structure with local service providers. Clearly this is just an excuse. I also negotiated a substantial discount whilst arranging the consultation and tests, and the actual costs were less than the initial claim quotations.
The AON representative Mr Ben Casey simply refers me to BUPA Arabia.
The BUPA Arabia representative Mr Afaf Abdullah refers me to AON.
BUPA Customer Relations in the UK say they passed my claim to BUPA International, who don’t communicate with me.

Through my employer in Saudi Arabia, I had 11 years of satisfactory health insurance with BUPA for myself and my family of four children. Unfortunately, this incident happened as I was in the process of demobilizing from Saudi Arabia, which I feel is the reason for the lack of interest from BUPA Arabia and their Agent AON. I am seen as a past customer now.

I recommend to avoid BUPA insurance in Saudi Arabia wherever possible.