Burd Ward Solicitors Reviews 290

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making complex processes feel much simpler. Many highlight the excellent service received, noting efficient communication and a proactive approach that kept them informed every step of the way. People frequently commend the customer service for being responsive and supportive, often going above and beyond expectations. However, some people were dissatisfied with the communication, mentioning that it could have been better and that they received negative feedback from other parties involved in transactions. A few other people also felt that their cases were handled unprofessionally, citing a lack of understanding.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and her team have been truly amazing! We have had a couple of tricky vendors and Michaela has been there on our beck and call any time we need her. As first time buyers, we had no idea what... See more

Rated 5 out of 5 stars

Jane and her team were excellent. We used Burt Ward for both buying a property in November 2024 and selling another property in May 2025. Jane was always contactable and she dealt with any queries... See more

Rated 5 out of 5 stars

Many thanks to Burd Ward for their professional help associated with what was not a straight forward conveyance that involved Power of Attorney and legal charges on the property being sold Matthew... See more

Rated 5 out of 5 stars

The staff were friendly and knowledgeable and made things easier for me as I live 450 miles away from the estate I was dealing with. Always responded to phone calls quickly, and gave me personal appoi... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

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Rated 5 out of 5 stars

A difficult move

Through no fault of Burd Ward, the process was held up on numerous occasions. Ngaire,our conveyancer, was helpful, sympathetic and answered all our questions promptly and professionally. Nothing was too much trouble.

February 2, 2024
Rated 5 out of 5 stars

The Will process

Had an initial appointment with Matthew Barlow to review and update my will since my wife passed away nearly two years ago. Matthew's advice was much appreciated and I was very impressed with his understanding of my family circumstances and tailored the will accordingly. The draft will was circulated to my three children who concurred with the content. At our second appointment, some amendments were made and the will was signed and witnessed by Nicky. All very efficient and professional. Many thanks also to the very welcoming Receptionists.

January 19, 2024
Rated 5 out of 5 stars

Fantastic company

Burd Ward Solictor's is a fantastic company.Not only were they super friendly, they were efficient and affordable. Mathew Barlow and his team kept me updated regularly, and did everything for me.
I would highly recommend them.

January 7, 2024
Rated 5 out of 5 stars

Timely no nonsense advice

I needed to get my will changed at short notice. I had used Burd Ward to create my previous will.
They managed to give me a a same day appointment and had it all done and dusted within an hour.
In addition they gave me excellent advice for my Lasting powers of attorney. If you want no nonsense advice I can truly recommend them

January 11, 2024
Rated 5 out of 5 stars

Simple and efficient!

Simple, straight forward, friendly and very helpful firm of solicitors to use. Will now be using them for all my future legal needs!

December 20, 2023
Rated 5 out of 5 stars

Sale of 39 Liscard Grove and buying 130 Sandbrooke Lane

I found my experience with Burd and Ward so easy I put my trust in Jane Ashton with the sale of my house last year couldn't believe how smooth it all went after I'd had a nightmare the year before with another company then recently I went straight back to Jane soon as I found my new house 🏠 and all went through so easily thank you at Burd and Ward would definitely be recommending you to friends

December 17, 2023
Rated 5 out of 5 stars

Kash

Kash, and the team are fantastic. They cut through the jargon and keep it simple for you to understand. Extremely empathic, and caring, highly professional. Would highly recommend them.

November 15, 2023
Rated 5 out of 5 stars

Amazing solicitors

Thank you so much to Jane Ashton for pushing through the sale and purchase of our new home. Jane worked tirelessly to push everything through for us as quick as possible. Communication was amazing and she was so professional and thorough. Unbelievable service and would recommend Burd Ward to anyone selling/buying a property.

November 1, 2023
Rated 4 out of 5 stars

Helpful service

It was quite an unusual mortgage in that I was buying my parent's house so there were intracies but Ngaire was generally helpful in answering queries and outlining legalities and what needed to be done. Only issue was that there didn't seem to be cover when broker went on leave and some of the required documents were mentioned late on in the process when I could have dealt with them earlier

September 11, 2023
Rated 5 out of 5 stars

Great service from Jane

Great service from Jane! She was great in handling my shop sale. Very patient and dealt with lots of queries from the buyers side. I won’t hesitate to use Burd Ward and Jane again. Thank you for your hard work!

October 23, 2023

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