Burd Ward Solicitors Reviews 290

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and professional, making complex processes feel much simpler. Many highlight the excellent service received, noting efficient communication and a proactive approach that kept them informed every step of the way. People frequently commend the customer service for being responsive and supportive, often going above and beyond expectations. However, some people were dissatisfied with the communication, mentioning that it could have been better and that they received negative feedback from other parties involved in transactions. A few other people also felt that their cases were handled unprofessionally, citing a lack of understanding.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Michaela and her team have been truly amazing! We have had a couple of tricky vendors and Michaela has been there on our beck and call any time we need her. As first time buyers, we had no idea what... See more

Rated 5 out of 5 stars

Jane and her team were excellent. We used Burt Ward for both buying a property in November 2024 and selling another property in May 2025. Jane was always contactable and she dealt with any queries... See more

Rated 5 out of 5 stars

Many thanks to Burd Ward for their professional help associated with what was not a straight forward conveyance that involved Power of Attorney and legal charges on the property being sold Matthew... See more

Rated 5 out of 5 stars

The staff were friendly and knowledgeable and made things easier for me as I live 450 miles away from the estate I was dealing with. Always responded to phone calls quickly, and gave me personal appoi... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Law Firm

Written by the company

Burd Ward Solicitors is a trusted law firm based on the Wirral, proudly serving clients across Wallasey, Birkenhead, and Merseyside. With over 20 years of experience, we provide clear, friendly, and practical legal advice tailored to your needs — whether you’re buying a home, facing a family issue, or planning for the future. We specialise in residential conveyancing, family law (including care proceedings), wills and probate, lasting powers of attorney, court of protection, personal injury claims, and legal services for landlords. Our dedicated team is here to guide you every step of the way with expert advice and a personal touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Cowboy Firm

This cowboy firm took so with our conveyancing, they almost lost our buyer.

Waste of space.

March 30, 2023
Unprompted review
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Reply from Burd Ward Solicitors

Dear James,

We had requested additional information from you via Trustpilot, however we have received no response.

We find your review very disheartening to read as it comes almost 2 years after your transaction completed.
Your case completed within our 2 to 3-month estimate to a date agreed by both parties, there is no record on file that you were dissatisfied with this date nor is there any record that your buyer was threatening to pull out of the transaction.
It should also be pointed out that when selling a property, we can only ever progress a case as quickly as the buyer and their solicitors allow.
If you believe this assessment to be incorrect, we welcome you to contact our Client Care Manager, Michael Ward to discuss.

Rated 5 out of 5 stars

Jane and her team were outstanding

Jane and her team were outstanding , we had bought a house after having a bereavement. Jane was so kind and helped us through the process -explaining everything and really looked after us . I would highly recommend Jane and burd ward solicitors as they are so professional and very quickly got everything sorted thank you so much from Sam and Angel

March 17, 2024
Rated 5 out of 5 stars

Great service

I'm a DV survivor, going through divorce, ex in prison (house joint owned/tenancy), no job, no savings, living in sheltered accommodation...

Ngaire was so sympathetic and calm throughout. That was really needed because at least two of the buyers turned out to be quite nasty! Prisons are a nightmare to deal with too.

So they really had to work for their money with me. Like come up with ideas like sending paperwork to my ex first to return to them then sent to me to fill in so he never saw my personal details. That was really smart.

They were brill from start to finish, honestly. All staff I spoke to were polite and patient.

They'd given the option of capping their fees at the start which I did at £100 over the original quote. So having sales fall through didn't pile up the bills! I was really glad they let me do that.

They were fair and responsible and I always say the best way to judge anybody is by how they treat their most vulnerable customers... Well, I think I'm in that category and I can only sing their praises!

Really happy with the service! Thank you!

February 28, 2024
Rated 5 out of 5 stars

Stress free conveyancing

Over the years, I have spoken to many friends and colleagues when they have been purchasing their first property or, indeed, moving house. Without exception, they have indicated that the process they embark upon is, or has been, a period of stress in their lives. This could have been whether they are doing the right thing in the first place, but also choosing suitable vendors, estate agents or solicitors.
In selling our late parents apartment, it was similarly important that we chose the right solicitors that would act promptly and professionally. In choosing Burd Ward, we not only found them to be highly professional but also to act promptly with any minor issues which arose. Throughout the whole process, we were kept informed at all stages.
I would have no hesitation in recommending Burd Ward to act my behalf again.

March 15, 2024
Rated 5 out of 5 stars

Great service

Great service , always responsive to any calls and make my process of buying a home for the first time very enjoyable and easy to manage .

March 4, 2024
Rated 5 out of 5 stars

Very highly recommended

Fantastic experience throughout! Mr.Barlow was exceptional in sorting out my legal issue settling a family debt. Great communication and professionalism demonstrated throughout and I can't recommend him or Burd Ward enough. Very grateful for their efforts.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Took far to long am sure was a little…

Took far to long am sure was a little over 5 years for a divorce, communication was terrible every time I rang I was told the solicitor was not in the office and their assistant would call me back that call never came, sent emails that where ignored when I sent the same email again received an email that said “I will reply tomorrow” which I found very rude an unprofessional. I was also told that they would send me paper work to sign and send I had to keep reminding for them to do this. If in the future I needed a solicitor again I would never use Burd Ward.

February 22, 2024
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Reply from Burd Ward Solicitors

Dear Kathryn,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet the standards we strive to uphold.
Having reviewed your case we can see that a lot of time was lost chasing the Courts’ Divorce Unit during an unprecedented backlog due to Covid; your case was also affected by a significant change in staff within the Family Department which added to the unacceptable delay in progressing your case, for which we apologise. If you would like to discuss your case further please contact our Client Care Manager, Michael Ward.

Kind regards

Rated 5 out of 5 stars

Definitely recommend

Could not have asked for a better experience when buying a house. Jane made it the most stress free experience ever and everything was handled without needing to chase. I would highly recommend Jane at Burd Ward and will use again and again if the time comes.

February 16, 2024
Rated 5 out of 5 stars

Conveyancing

Ngaire Culshaw was extremely professional and nothing was too much trouble. Everything was dealt with quickly and efficiently, she managed the situations that cropped up due to the problems the estate agents and seller's solicitors caused and completed the property purchase in a really good time.
Highly recommended.

February 12, 2024
Rated 5 out of 5 stars

Stellar support from Jenna and Bella!

A traumatic life episode was made far easier to manage and bring to a satisfactory conclusion due to the highly professional, personal, balanced yet empathetic support provided by my legal support team - Jenna (Solicitor), Bella (Barrister) and their staff. Thank you!

February 5, 2024

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