Burgess & Co Reviews 

378
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the entire staff for being exceptionally helpful, friendly, approachable, and truly professional throughout the entire moving journey from start to finish. Many individuals state that dealing with these reliable professionals brings a refreshing sense of honesty and confidence. Consumers also note that the dedicated team provides exceptionally clear communication and keeps everyone fully informed at every single stage. People deeply appreciate that the agents consistently go above and beyond to resolve unexpected issues, significantly reduce stress, and keep complex transactions moving forward smoothly. Reviewers frequently state that having such supportive guidance makes a stressful process much easier.

What people talk about most

Staff

Consumers find staff to be an absolute pleasure to deal with, frequently describing them as reliable,... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are exceptionally helpful,... See more

Customer service

People report positive experiences with customer service, highlighting that reviewers consistently received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just sold our home through Burgess & Co and honestly couldn’t be happier. The whole team were professional, super helpful, and always quick to respond. They stayed on top of every detail and ke... See more

Company replied

Rated 5 out of 5 stars

Tanya and Ben and the whole team at Burgess & Co were brilliant. They went above and beyond to get stuff sorted and remained calm, personable and professional throughout our house purchase. They held... See more

Company replied

Rated 5 out of 5 stars

Burgess were absolutely superb throughout the whole moving process. It is a breath of fresh air to actually deal with honest estate agents who do exactly as they say they will. We were informed o... See more

Company replied

Rated 5 out of 5 stars

Liam and Ben worked tirelessly to sell our 2-bed flat in St Kilts. The market was difficult and we lost a couple of buyers before they secured a buyer that could proceed. They helped us with questions... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

Burgess & Co Estate Agents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

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4.9

All reviews

(378)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Burgess gave a brilliant service

Burgess gave a brilliant service, the team were all so helpful and communication was excellent at all stages.

January 31, 2024
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Reply from Burgess & Co

Thank you very much for taking the time to leave us a review, it is really appreciated.

Rated 5 out of 5 stars

Good estate agent, helpful and honest

We have been very happy the service received from Burgess, especially Paul, Liam and Ben. They were always helpful good with communication respectful and honest. They gave us good advice and always kept us up to date with proceedings.

January 31, 2024
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Reply from Burgess & Co

Thank you for leaving us a review, we really appreciate it. It was a pleasure dealing with you. Wishing you all the best.

Rated 5 out of 5 stars

Top rate, spot on, professionals.

Professional, efficient, diligent, informative. What more could you ask from professionals handling the sale of your property.

January 26, 2024
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Reply from Burgess & Co

Thank you so much for leaving us a review, we are very grateful. Wishing you all the best.

Rated 5 out of 5 stars

Cannot Be Faulted

From the viewing of the property to the completion Burgess & Co could not be faulted. Ben was there at the end of the phone or promptly replying to any email regarding any questions I had. He kept us updated all through the process making it as stress free as possible. Would recommend and I would use them again without any hesitation.

January 17, 2024
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Reply from Burgess & Co

Thank you for taking the time to leave us a review. We are pleased you were happy with the service you received, especially from Ben. Wishing you all the best.

Rated 5 out of 5 stars

A great friendly and very efficient…

A great friendly and very efficient estate agents. All the staff were happy to share our excitement at picking up our keys to our new home.
Thankyou Burgess and co.

January 11, 2024
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Reply from Burgess & Co

Thank you for leaving us a review, we really appreciate it. We hope you are happy in your new home. Wishing you all the best.

Rated 5 out of 5 stars

100% Recommended

Burgess & Co Bexhill have been fantastic from start to finish with our property sale. They're supportive, committed and very professional and nothing was too much trouble. Their communication was consistent and informative, we were updated about progress regularly. I would 100% recommend Burgess & Co if you're looking to buy or sell your home.

January 17, 2024
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Reply from Burgess & Co

Thank you for your kind review, it is greatly appreciated. We are glad you were happy with the service you received and it was a pleasure dealing with you. All the best.

Rated 5 out of 5 stars

Excellent service.

This company provided excellent service throughout the process. They were professional, friendly and helpful, giving regular updates. Would highly recommend them.

January 8, 2024
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Reply from Burgess & Co

Thank you very much for taking the time to leave us a review, we really appreciate it. We would like to wish you all the best.

Rated 5 out of 5 stars

Brilliant Burgess!!!!

After losing my sister and having to sell her bungalow....we decided to go with Burgess & Co.
We found them to be extremely energetic, proactive, kind, respectful, helpful and very sympathetic to our needs due to our sad loss!
Nothing was any trouble to them and they always kept us informed of any progress etc at all times.
Thanks to Burgess we sold my sister's property at a very good price and everything went really smoothly.
I cannot recommend them highly enough!

December 28, 2022
Unprompted review
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Reply from Burgess & Co

Thank you so much for taking the time to leave us such a lovely review. We are pleased to hear you were happy with the service you received during a difficult time. We would like to wish you all the best for 2024.

Rated 5 out of 5 stars

Great progress chasing

Great progress chasing making the purchase 5 weeks from start to finish!

December 22, 2023
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Reply from Burgess & Co

Thank you for taking the time to leave us a review. Wishing you all the best & a Merry Christmas!

Rated 5 out of 5 stars

Wonderful agents

We purchased a property through burgess and co. At every step of the process we were so impressed with the agents knowledge and communication. Would highly recommend- thank you to the whole team for being so brilliant!

December 14, 2023
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Reply from Burgess & Co

Thank you for your review, it is really appreciated. We are glad you were pleased with the service you received. We hope you are happy in your new home & wish you a Merry Christmas!

Rated 5 out of 5 stars

Nick and Jenny's move.

Very pleasant and helpful staff and very professional.

December 11, 2023
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Reply from Burgess & Co

Thank you very much for taking the time to leave us a review, it is appreciated. Wishing you all the best.

Rated 5 out of 5 stars

Excellent service.

Ben, Liam Paul and colleagues have been extremely helpful with a very difficult move. They have consistently acted quickly, been efficient and kept in touch all the way though.
I can highly recommend Burgess & Co.

December 11, 2023
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Reply from Burgess & Co

Thank you so much for your review. We are so pleased to hear you were happy with the service you received. Wishing you all the best & Merry Christmas!

Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service received from everyone at Burgess & co, Everyone involved went above and beyond to help us with the sale and purchase of our new home. Burgess came as a recommendation and I am so happy we took the advice, the seamless and stressless process was unexpected but very welcome and Paul and his team were transparent and informative all through the sale/purchase, I can’t recommend them highly enough and want to wish them all a very Merry Christmas and happy new year !! Thank you so much for everything.

December 16, 2023
Unprompted review
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Reply from Burgess & Co

Thank you so much for your kind words, it is greatly appreciated. We are so pleased you were happy with the service you received from all the team. We hope we can assist you again in the future. Wishing you a Merry Christmas!

Rated 1 out of 5 stars

Such a shame

Such a shame. I contacted Burgess as they came highly recommended.
Tanya was my point of contact. She was very professional and set up an appointment with Paul who is a director. I had to drive an hour to make the appointment which was scheduled for 1200. I got there early but I realised at 1240, that none was going to turn up.
Paul called me and didn’t think that being late was an issue. It certainly was for us. We’d never use a business whose owner couldn’t turn up on time or even bother to apologise and certainly didn’t want to listen when I pointed out he was 40 minutes late. Everyone else in the office was very nice and helpful.

3, Devonshire Square, Bexhill on Sea, East Sussex, TN40 1AB
01424 222255

Dear Chris & Grace,

We are writing to confirm our appointment to meet you at Flat — The Landmark, Egerton Road, Bexhill-On-Sea, TN39 3HH on Friday 15th December 2023 at 12:00 pm.

December 15, 2023
Unprompted review
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Reply from Burgess & Co

In response to this review, there are two sides to every story. For clarity you called the day before and we informed you that we had a busy diary the day you wanted the valuation, but we wanted to try and help so therefore Tanya confirmed the appointment would be around 12-12.30pm on the telephone as we had previous appointments and had squeezed you in. You were called at 12.34pm to say we were outside, and you were annoyed and felt you had wasted your time, so the valuation didn’t take place. This is not a fair review of the situation, but rather than elaborate more we simply wish you all the best for the future.

Rated 5 out of 5 stars

Burgess and Co are EXCEPTIONAL

Burgess and Co are exceptional. They rescued our sumulateneous sale of 2 flats and onward purchase during a conveyancing cyber attack from collapse on several occasions; were always supportive, helpful, communicative and professional (unlike some of the other companies we had experience of within the industry). Even at the last hour when the keys were delayed on our purchase they were more helpful than the agent we bought from. Very rare to find such a marvellous team. Thank you Paul, Ben, Liam and team. You are all fabulous.

December 6, 2023
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Reply from Burgess & Co

Thank you ever so much for your lovely review, it is greatly appreciated. We are delighted to hear that you were pleased with the service you received from all the team. It was a pleasure dealing with you and we wish you all the best for the future.

Rated 5 out of 5 stars

What can I say? Brilliant service.

What can I say? Brilliant service. Burgess and co are a cut above the rest of the agents in the St Leonards and Hastings area. I’m not related to anyone that set up the company, but credit where credit is due. All the staff are friendly and efficient. The directors go the extra mile to work out a solution, if there are problems, after an offer accepted rather than just forwarding emails for comment. I had a particularly stressful chain with anything that could go wrong-going wrong! I always felt I could rely on Ben to give me an honest appraisal whilst maintaining calm whilst I was panicking. I’ve moved 9 times in my life and never thought I’d find an honest estate agent, I think I just did.

December 13, 2023
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Reply from Burgess & Co

Thank you so much for your wonderful review. We are so pleased to hear that you were happy with the service you received from the team. We hope you are very happy in your new home. Wishing you all the best.

Rated 5 out of 5 stars

Absolutely faultless service

Absolutely faultless service: efficient, polite and calm. I would have no hesitation in recommending this excellent agent in future.

December 13, 2023
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Reply from Burgess & Co

Thank you for taking the time to leave us a review, it is really appreciated. Wishing you all the best.

Rated 5 out of 5 stars

Highly recommended

After a traumatic London sale, I thought I was put off from house buying ever again, but the team at Burgess & Co came into my life. From the first viewing with Jesse, I knew I was in good hands, on second visit, owner Paul patiently answered all my questions and really knows the local area and its nuances. They negotiated the sale and superstar Ben just did the hard graft on my behalf all the way to completion. The communication/service was amazing and faultless. Proper professionals and I would highly recommend them as estate agents. Thank you, guys.

November 30, 2023
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Reply from Burgess & Co

Thank you ever so much for your wonderful words, we really appreciate it. We are delighted to hear that you were pleased with the service you received from the team. We hope we can assist you again in the future. All the best.

Rated 5 out of 5 stars

Flat Sale Bexhill

Good communications. Ben kept us informed at all stages with a friendly manner.

November 22, 2023
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Reply from Burgess & Co

Thank you very much for your review. All the best.

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