Burgon & Ball Reviews 116

Sadly my Sophie Conran trowel snapped, no receipt as it was a gift. No problem! Nancy replied to my email in less than an hour and sent a replacement which arrived in less than two days. What a lovely lady, what a wonderful company, and what amazing customer service. Couldn't recommend any higher. Thank you Burgon and Ball.

My border fork shank snapped. I contacted Burgon and Ball customer service who on seeing the photos immediately offer a replacement fork which arrived 2 days later. Brilliant service 👏

Ordered a small watering can from the online shop and item was damaged during transit. A replacement was sent out to me first class. Excellent customer service. Recommend both products and shop.

Recently,had problem with a tool received excellent customer service from Nancy Perry
Within 4 days had now tool
Thank you again for the quick response

All of our garden tools are Burgon & Ball, as we have found over the years that they are well-designed and well-made. Yesterday my wife somehow managed to bend one of the tines on her border fork; I contacted B&B this morning to ask for advice on bending it back - and instead was notified almost immediately that they will be sending out a replacement under the Lifetime Guarantee. Could not ask for better customer service.

Excellent customer service, rarely seen these days

My Fork broke, l enquired about a replacement handle, and the sent me a new fork under the life time guarantee. A 5 star customer service. Excellent

I notified B&B that one of the prongs on my garden fork had broken off and received a replacement within 24 hours.

Very fast and friendly service. All of the gardening tools that we ordered are perfect. Good value for money. We chose Burgon and Ball as they manufacture their tools in England. Wouldn’t hesitate in using this company again.

I spoke to nancy on the thursday about my garden fork that had snapped a prong off she asked for some details and a picture ,and i recieved a new one 3 days later excellent service

I wrote to Burgon & Ball enquiries on Sunday 8th September as my border spade, purchased about 3 years, had stared to come apart at the weld on the main body of the spade. I had a reply from Nancy early this morning 9th September advising me she was going to arrange for a replacement to be dispatched to me. Wonderful customer service which in todays world is incredible and needs to be commended.
What Stirling service my new spade arrived this morning!!

I emailed and sent a picture to burgon & ball because my spade broke its been replaced with no fuse or argument would definitely purchase from them again and very polite

Thank you so much, Nancy you are a star. My garden spade has arrived safely and promptly.
I love your products, my garden equipment bought from Burgon and Ball Is an investment for the future It’s very serviceable, reliable, good looking and most importantly backed up with excellent customer service

From start to finish Nancy was a star ! Efficient and above all genuinely friendly ( or a very convincing actor ) !! Unfortunately the spade shaft broke clean in half, but Nancy has arranged a replacement. Many thanks

I had a pair of ratched loppers which after much good service the extending arm ceased to lock. I contacted the company to see if they offered spares or repair.I got to there customer service team who replaced the loppers. I cannot commend the service team enough. From start to finish i had 1 agent dealing with me who gave clear concise guidance and sorted the whole thing out. An absolute pleasure to deal with a service team like this.

Fantastic customer service and support product came very well packaged and no damage also great quality will be a returning customer in the future definitely recommend for all your gardening needs I try and use small business’s when I can
Cheers Burgon and Ball

A Burgon & Ball lawn edger I purchased some years ago broke and the customer service experience was phenomenal.

The handle of the lawn edger broke after I’ve had it for around 5 years. I didn’t remember which garden centre I’d purchased it from. I emailed Burgon & Ball who got back to me the same day. Emailed them a photo of the broken edger, and within 2 days of the original contact a new edger was delivered to my home address.

Excellent customer service is so refreshing these days, this experience has ensured I’ll be a customer for all my future garden tool purchases.

I have several Burgon and Ball tools but had a problem with one. I contacted the company and quickly got a reply from Tracey was very helpful and resolved the issue in no time at all.

In these times when so many services seem to falling short of providing good support, it was refreshing to have such excellent after sales support.

Well done Burgon and Ball and thank you very much.

Ordered a garden fork from them. I sent an email and said that the tracking had said "delivered" but it hadn't been delivered to me, and I had not received it.

It took them FIVE DAYS to respond, and then they did, they said "the tracking says it has been delivered" ... gee thanks Sherlock.

I can't believe I waited 5 days only to get *that* as a response. Will never shop there again.

Customer support is not great, and the tools are not as good quality as you would expect.