Burgon & Ball Reviews 116

Fantastic customer service - an instantaneous response to my query followed by sending me the spare parts I needed for free!

Thank you, Nancy, for your help.

The small ground breaker spade is well designed and practical, particularly good for both slicing turf or digging deeper into stonier ground than a straight bladed spade might manage. The shaft of one of ours unfortunately snapped under strain so I put the lifetime guarantee to the test. Burgon & Ball passed that with good grace and great speed. A replacement is on its way and I’m impressed.

Hi B&B,
Thank you for your gifting ideas. Perfect gifts for those who live far away on this earth. We received this lovely thank you response and picture for the gift. “Gifts at work- fit perfectly every season - every plant and flower! Love diggin’ ! Thank you 🙏 🌹”

I bought a border spade 5 years ago and there must have been a weakness in the metal section as it sheared off. I contacted B and B via email and within 3 days the spade had been replaced. Will definitely recommend Burgon and Ball to all my friends. Their service couldn't be faulted.

I had the misfortune to break the blade of a daisy grubber which has seen many years service. I emailed B+B and within 12 hours a new one was on its way. Very quickly resolved and Nancy is a credit to you.

Great tools, nice to work with, a quality British product and fantastic customer service

Nancy was incredibly helpful when my parcel did not arrive for my Nan’s birthday. She replied very quickly to my email and sent a replacement of my order straight away with a new courier which arrived safely! My Nan was very happy thank you!!

My experience with Burgon & Ball brought me back to an earlier time in the best way. Personal, caring, and efficient. Nancy helped me with a special gift that required a staggering amount of additional help. I am so excited to have this item and grateful for all of the kindness and support!

Whilst digging with my border fork to remove a weed from my flower bed one of tines very surprisingly broke. I rang and spoke to Nancy and after sending photos she responded quickly to resolve the problem

Telescopic Loppers

I contacted Burgon and Ball because unfortunately the telescopic part of the loppers I purchased two years ago no longer locked into place. A video was requested to show the problem, which we duly sent to Nancy. Burgon and Ball honoured the 10 year guarantee without any quibble and Nancy sent a replacement pair out immediately.
Excellent customer service - many thanks.

Only took 2 emails to Nancy and my replacement loppers were delivered within 2 working days. Excellent customer service in honouring the 10 year guarantee.I highly recommend Burgon & Ball.

I contacted Burgon and Ball because unfortunately my hedge shears had failed. Burgon and Ball honoured the 10 year guarantee without any quibble and Nancy sent a replacement pair out immediately.
Excellent customer service - many thanks.
Chris.

My border fork broke phoned Burgon & Ball, was asked to send photos which I did. Had an e-mail next day saying they were shipping out replacement. 5 star service. I will always look out for their tools when I need anything.

Burgon & Ball make "Top Spec Tools". I made an error with my order and Nancy sorted and refunded the same day. The correct order arrived within 24hrs.
Top drawer customer service, great tools, well made.
Thank you Nancy, thank you All

Just received a brand new fork from Burgon and Ball as a replacement for my old one that had broken. Nancy was extremly helpful and a couple of emails later I was advised a new one would be sent out. Absolutely brillant service. What a gem you are Nancy and thank you.

I lost a nut from my Secateurs and got in touch with the enquiries team. Nancy was very helpful from the start and soon established just what I needed and posted it out to me. Cannot fault the service received to get the high quality tool back in a useable state

I was given a Burgon and Ball digging fork as a gift and used it for 2 years until this fall when a tine broke. It had been purchased at Dobbies (who no longer carry this brand! ) but as I had no receipt and they had no copy of one, they referred me to directly contact Burgon and Ball. I emailed them and Nancy immediately got back to me. I sent pictures and answered a few questions and VOILA within 2 days a new fork arrived ! It was wonderful to know there are still companies out there that back their products. We are a customer for life ! Dobbies should carry these products again.

We have found the ground breaker spade particularly useful over the last five years with a variety of difficult ground conditions and roots. Then unfortunately the wooden handle broke, I contacted Burgon & Ball to see if I could get a new handle, and was advised that subject to them viewing photos of the failure it may be covered by their warranty. Photos were duly sent and the same day they advised that a replacement spade would be dispatched asap, this arrive two days later, Brilliant. Excellent customer service. We have a number of Burgon & Ball tools and are pleased with them all.

I’ve just received a brand new spade from Burgon and Ball as a replacement for my old spade that had broken. I hadn’t saved my receipt, but I thought I’d ask if I could get the spade repaired. They replied very promptly and just a couple of emails later a brand new spade arrived on my doorstep. With service like that Burgon and Ball will be my first port of call for any gardening tools. Absolutely brilliant.

Bought at a local garden centre. Sheffield is plastered all over the products with talk of manufacturing heritage on the website. They skipped the part where they moved almost all the production to China. Strange how they forgot that bit..

A few items are still from Sheffield (mainly the expensive bladed ones) so they can carefully word their marketing to make you think you’re getting all traditionally made British tools not just stuff from the cheapest OEM they could find in China.

I can only comment on the one item I purchased; a hand hoe. It boasted of a super duper quality weld. Was fine for a few uses then snapped off from nothing harsher than some turf.

It looks nice and traditional but it’s the same low end stuff you can get from any brand for a much lower price. Needless to say, I won’t waste my money again.

Recently my favorite very well used digging fork broke. Got in touch with Nancy in customer service and she arrange for a replacement to be delivered. Amazing service and great products