Burncoose Nurseries Reviews 

222
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and health of the plants received, often noting their perfect condition upon arrival due to excellent packaging. Many people appreciate the efficient ordering process and competitive pricing. Reviewers frequently highlight the fast and reliable delivery service, emphasizing plants are well-protected during transit. However, some customers noted delivery issues, including parcels left in unsafe locations or delivered to incorrect addresses. A few reviewers mentioned plants arrived smaller than expected or in poor health, with some even dying shortly after arrival. Additionally, the cost of delivery was occasionally perceived as high.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the exceptional quality and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the exceptional quality and health of... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speedy delivery and... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a willingness to order... See more

Price

Users describe positive interactions with price, with many reviewers finding the prices competitive and more... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous Camillias! This is my second year buying from Burncoose Nurseries. Very healthy, well packed, and sent first class for speedy delivery. Order with confidence. Congratulations on your gold st... See more

Rated 5 out of 5 stars

I have never bought plants online before that arrive so quickly and so well packaged that they are in perfect condition on arrival. Great prices as well. This was already our 3rd order this Spring a... See more

Company replied

Rated 5 out of 5 stars

The second time we have ordered plants and we were just as delighted as the first time with the packaging and therefore the condition of the plants on arrival. Such speedy delivery. Will continue to... See more

Company replied

Rated 5 out of 5 stars

I have made a good few purchases from Burncoose and everything has been excellent. Plants are great and unlike some nurseries, they are packed really well and arrive in good shape. I thoroughly recomm... See more


Company details

  1. Wholesale Plant Nursery

Written by the company

A long-established mail-order plant nursery based in Cornwall that has a huge variety of trees, shrubs and herbaceous perennials. Our phones are manned seven days a week so feel free to call or email on info@burncoose.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(222)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a Little Lime Hydrangea

Ordered a Little Lime Hydrangea. It arrived quickly and was well packed with no damage. The plant is a good size and shape and appears very healthy. Can't wait to plant it out tomorrow. Will definitely order from this nursery again.

May 17, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

We are so pleased to receive your kind feedback, it is very good of you to take the time. If we can be offer any advice with maintenance you are welcome to call or email us.
Kind regards,
Burncoose Nurseries
info@burncoose.co.uk
01209 860316

Rated 5 out of 5 stars

Wonderful

I order 7 plants and all where well established, the packaging kept them secure during transit. I wouldn't hesitate to order again and looking forward to my plants bloom, thank you

April 24, 2024
Unprompted review
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Reply from Burncoose Nurseries

Hello and thank you for the kind review. Good to know all arrived safe and sound. Happy gardening !

Rated 5 out of 5 stars

Just received my plant David phlox…

Just received my plant David phlox packaging absolutely prefect so is the plant thank you very much Pamela

May 14, 2024
Unprompted review
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Reply from Burncoose Nurseries

Excellent news, thank you so much for posting such a lovely review and we look forward to you ordering again in the future. Many Thanks

Rated 5 out of 5 stars

Good, healthy plants.

Plants arrived very quickly, and well packaged. They were a good size, and very healthy. Good communication too. Only a small gripe, postage seems high, but I would still order from them again.

April 27, 2024
Unprompted review
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Reply from Burncoose Nurseries

Hello Mrs Freeman, it is lovely to hear that you are so pleased with your recent order from us. Many thanks for taking the time to write your review. Happy gardening!

Rated 5 out of 5 stars

Today's parcels!!

Just had my order. It was very quick.,The plants were in excellent condition and packed so well. Although I have to pay postage as a long way from Cornwall to Norfolk consider it worth it for the quality and variety.😀

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Comprehensive stock and excellent service.

Comprehensive stock and excellent, easy to use website.
Excellent plants with any failings quickly replaced.
Highly recommended.

April 15, 2024
Unprompted review
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Reply from Burncoose Nurseries

It is a pleasure to hear of your experience with our nursery. Thank you so much for sharing your feedback with us. We are always in the office to offer assistance should we be able to further assist with any queries, though we are pleased to hear the website has been handy too.
Kind regards,
Burncoose Nurseries

Rated 2 out of 5 stars

Big pot, little plants!

Purchased plants received in good order but I was surprised of the size of the plants - much smaller than expected. I was told it was because of the weather (I’m very aware of the weather!) but I do think putting a small plant in a big container is particularly dishonest.

April 24, 2024
Unprompted review
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Reply from Burncoose Nurseries

We are sorry that you have cause for concern regards your recent purchase. We would welcome you to send us a photograph of your plants to: info@burncoose.co.uk so that we can ensure all is as it should be.
Thank you for taking the time to share your feedback with us.
Kind regards,
Burncoose Nurseries

Rated 5 out of 5 stars

Very good quality plants

Very good quality plants, beautiful and healthy, very well packed and promptly delivered. I really feel I've got good value for money - thank you very much!

April 11, 2024
Unprompted review
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Reply from Burncoose Nurseries

We are so pleased to hear that your recent experience is rated so highly. Thank you very much for taking the time to share your thoughts with us. If we can be of any further assistance, do let us know by phone or by email.
Kind regards,
Burncoose Nurseries

Rated 5 out of 5 stars

Brilliant Burncoose

Beautiful healthy, mature plants delivered in several boxes for protection. Only ordered last week. Magnolia in particular is magnificent, as tall as me. Delivery process stress free which is a change from other nurseries

April 11, 2024
Unprompted review
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Reply from Burncoose Nurseries

Thank you very much for your kind comments. We couldn't be happier that your plants are satisfactory. If we can offer any further assistance on planting or maintaining them, then be sure to get in touch via email or phone.
Kind regards,
Burncoose Nurseries

Rated 5 out of 5 stars

Fantastic quality plant well packaged

As a First time purchaser I’d been searching for berberidopsis for a long time. I wasn’t sure what I would get for my £25 plus postage but decided to risk it even though buying plants on line is a lottery. I couldn’t have been more delighted. With good communication the plant arrived promptly and with excellent protective packaging. The plant itself was so much larger and more mature and healthy than I could have even hoped for. I’m absolutely delighted with the whole experience and am enjoying looking through the lovely catalogue with a fantastic choice and will buy again with confidence.

March 30, 2024
Unprompted review
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Reply from Burncoose Nurseries

We couldn't more delighted with your glowing feedback, thank you for going to the trouble of sharing this with us.

Our website contains some interesting reads, which can be found within the growing guides for each of our plants. However you're always welcome to call if you have any queries about your plant.

Kind regards,
Burncoose Nurseries

Rated 5 out of 5 stars

A most reliable company

A most reliable company. Plants always arrive in excellent condition and I have not had a failure yet (client for around 30 years).

March 25, 2024
Unprompted review
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Reply from Burncoose Nurseries

Thank you so much for the lovely review, and we are really pleased you have been with us for all that time. Here's to the next 30!
Kind Regards
Burncoose Nurseries

Rated 5 out of 5 stars

A Camellia from Burncoose.

A few years ago l ordered a Camellia Williamsii Waterhouse. It has taken a couple Springs to establish and to put out a lot of buds. But 'oh! oh! oh!' this year it has been laden with the most glorious blossoms imaginable. Thank you Burncoose for sending a plant that has given me as well as my neighbours and visitors such joy over the last few weeks! If ever l need another Camellia I'll consult their catalogue instantly!

March 24, 2024
Unprompted review
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Reply from Burncoose Nurseries

It is so good to hear of how much joy the Camellia has brought you. They are a stunning plant. Hope to see you soon

Kind Regards
Burncoose Nurseries

Rated 5 out of 5 stars

Great choice of plants

Great choice of plants, really good information and great value

March 22, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

We appreciate your feedback and are delighted to know that you were satisfied with your recent experience.

Kind regards,
Burncoose Nurseries

Rated 5 out of 5 stars

Really helpful, lovely staff

Really helpful, lovely staff. Sent our order in time for a community planting day, as per our request. Thank you!

March 6, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

We are delighted to hear that we were of assistance with the recent purchase of your plants. We hope that your community planting day was a great success!

Kind regards,
Burncoose Nurseries

Rated 5 out of 5 stars

All positive

I like the Burncoose website - there are no annoying adverts so you can concentrate properly. We visited the nurseries 3 years ago and the advisers were professional, knowledgeable and not pushy. Beautiful slightly magical secret garden surroundings and good selection of all sorts of plants - the ceanothus we bought is thriving, despite the shock of moving 5 hours east to London. The Burncoose YouTube clips are really enjoyable too, if still there. Would love to go back.

February 25, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

Thank you for your thoughtful review, we are so pleased to hear of your all-round positive experience. We appreciate you taking the time to share your thoughts with us.

If we can be of any assistance at all, we are to hand by email or phone, contact details below.

Kind regards,
Burncoose Nurseries
info@burncoose.co.uk
01209 860316

Rated 5 out of 5 stars

About time…

Have complained many times about the downhill trajectory of Burncoose! From terrible plants to useless delivery.
Thought I would give them another try as it has been a long time.
Very pleased I did. Plants of excellent quality and very speedy delivery.
Well done Burncoose and long may it last.

February 14, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

Thank you for your review, we are very pleased to hear that your faith has been restored in us. We hope that you get much enjoyment from your new plants.

With kind regards,
Burncoose Nurseries
info@burncoose.co.uk
01209 860316

Rated 5 out of 5 stars

After searching for a rare shrub in UK…

After searching for a rare shrub in UK Gardens finally found this wonderful nursery had it in stock. A perfect specimen, well card for, great quality.

February 1, 2024
Unprompted review
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Reply from Burncoose Nurseries

We are so pleased that you found what you were looking for, thank you for your wonderful review. There is lots of helpful information to be found within our Care Guides on our website which might be of interest to you. Do please get in touch if we can be of any further assistance.

Kind regards,
Burncoose Nurseries
info@burncoose.co.uk
01209 860316

Rated 3 out of 5 stars

I am sure their plants are good

I am sure their plants are good. However, the delivery company is failing them. I have ordered 3 magnolias which were £80 each and DX have failed delivery twice so far.
I am not sure if I will ever receive these and what they are going to look like after 5 days in transit…

February 12, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

Thank you for sharing your feedback with us. We are sorry that the courier had a slight delay within the 3-5 working day timeframe. If there is anything that we can further assist with then please do get in contact us as before via: info@burncoose.co.uk or by calling the sales team on 01209 860316.

Kind regards
Burncoose Nurseries

Rated 5 out of 5 stars

My error - Burncoose efficiency!

I inadvertently placed the same order twice! I telephoned Burncoose and a very helpful lady quickly identified the two orders, cancelled one as requested and organised a refund. All very efficiently and without a fuss - thank you. And the plants are excellent quality too!

February 3, 2024
Unprompted review
Burncoose Nurseries logo

Reply from Burncoose Nurseries

Thank you from all the team, for your kind feedback. We are delighted that you were pleased with your order. Do please let us know if we can offer any further assistance, by contacting us in the sales office on: info@burncoose.co.uk
or 01209 860316.

Kind regards,
Burncoose Nurseries

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