Business Flight Shop Reviews 

862
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally patient, helpful, and professional when organizing complex travel arrangements and answering multiple questions. Consumers often highlight that agents secure fantastic deals and competitive prices while making the entire booking process completely straightforward and stress-free. However, some customers also noted occasional difficulties with communication and unresponsiveness from agents during urgent situations or unexpected schedule changes. Reviewers mentioned experiencing anxiety when waiting for promised callbacks, or struggling to get adequate support regarding seat selections and ticketing details after payment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their helpfulness,... See more

Service

People report high satisfaction with the service, frequently praising quick responses, professional support... See more

Booking process

Clients share positive opinions on booking process, noting that staff members are patient, professional, and... See more

Customer service

Customers had positive experiences with customer service, noting that reviewers frequently praised helpful... See more

Price

Consumers find price to be positive, frequently highlighting competitive fares and great deals secured by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... See more

Company replied

Rated 5 out of 5 stars

I received prompt and helpful communications from Jerin. Jerin even called me when I had questions no matter how many questions I had. I felt that I was being supported well at all stages of my experi... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first about booking through an agent but Roy was so patient and gave different options for flights from Manchester to Perth and back. I asked many many questions which he answere... See more

Company replied

Rated 5 out of 5 stars

BUSINESS CLASS FLIGHTS FROM LONDON TO BRISBANE VIA SHANGHAI. Date of experience: 22 & 23 October 2025. Jerin and Sara were professional, helpful and extremely patient. Jerin was my first point... See more


Company details

  1. Travel Agency
  2. also in
  3. Airline Ticket Agency
  4. Cruise Travel Agency
  5. Flights Search Site

Written by the company

Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.


Contact info

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(862)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful

I would like to thank Edi for the support and they helped me to get great deal. Moreover, staff were very friendly and attentive, clarified doubts. Definitely I'll recommend to my friends. Thank you

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

The best for service and flight/ holiday deals.

The level of assistance I experienced, was truly one of the best. All thanks to Jessica. She was absolutely amazing. She found me a flight, that was befitting to all my requirements and at a very competitive price. Jessica really went above and beyond. When looking to book your next holiday, I urge you to make the Business Flight Shop your first port of call. You will not be disappointed. Thank you so much Jessica and I look forward to using your services again and will definitely be recomnending you to family and friends.❤️

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

A truly wonderful service

I had not heard of this company and came across them as I was looking for flights.
From the moment I contacted Edi I knew I was in good hands. The level of service he provided was unrivalled and I was impressed that they were able to get me premium economy flights when I wanted for such a great price. The follow up service was outstanding and unexpected.
I have already recommended them and I will certainly use them again!! Wish I had discovered you sooner!!!

Kay

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and useful service

I like to avoid speaking over the phone as much as possible so was thrilled to do the entire booking over messaging.
Sara was very helpful and flexible with dates and found the best deal possible. It's nice to know the flights are taken care of without worrying about false prices and scams. Would definitely use again

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

The booking executive was highly…

The booking executive was highly professional and handled my request with great efficiency. The entire process was smooth and quick. I appreciate the clarity and attention to detail. Thank you Edi. Keep up the good work….

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked my tickets from the…

I recently booked my tickets from the UK to India with the help of Eddie at Business Flight Shop, and the experience was excellent. Eddie was exceptionally helpful throughout the process—he listened carefully to my requirements, was patient with my questions, and made sure I understood all the options available. He found me great flight deals quickly, explained everything clearly, and made the whole booking experience smooth and stress-free. Eddie’s friendly and professional approach gave me complete confidence in my travel plans. I highly recommend him to anyone looking for reliable and attentive service when booking their flights

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Both Jessica & Mark were so helpful in getting me the best deal on business class flights from London to Perth. They knew all the details which made it quicker & easier than trying to do it myself

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

We booked our flights to tasmania with…

We booked our flights to tasmania with Edi from business flight shop. This is the second time we have used this company and both times, they have been first class edi even added that personal touch by even helping with the check in on the days we needed to the first trip to tasmania.

July 22, 2025
Rated 5 out of 5 stars

Good Listeners

Good Listeners. Calls answered quickly. Marcus was a good listener and was quick to act on my requirements.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Flights to NZ

Flights to NZ
Amazing quick response, fantastic deal, all questions answered.
I would definitely use again.

July 15, 2025
Rated 5 out of 5 stars

Made the booking process smooth

Made the booking process smooth. Attentive and listened to what we wanted and made changes accordingly which was very helpful. Also got us an additional return connection from Bali to Singapore that we had planned to book later ourselves. Very very good service that was.

July 18, 2025
Rated 5 out of 5 stars

I have travelled a great deal and in… ordinary to extraordinary. If there were awards Eddie would attract a lot of attention as a four Runner.

I have travelled a great deal and in the bank of experience I have learned. Customer Service is all about being personal and connecting and understanding the customers perspective. Eddie was exemplary when my schedule was completely blown up by the airline. He recovered the situation eloquently and I would without doubt recommend his highly professional and knowledgeable services. recovering a situation when it all goes wrong is a critical indicator for me of understanding the Customer's perspective. I have experience in my life two sorts of people in Customer Service those who are ordinary and those who are extraordinary. I would without hesitation put Eddie in the extraordinary category and I would like to think that you will feel safe safe secure and certain in his capable hands.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service by Sara Evans

During the peak season, Sara Evans went above and beyond to find us decent flight tickets.
She remained calm, composed, and handled everything with great professionalism.

We truly appreciate her help during such a busy time and will definitely book our tickets through your company again in the future.

Thank you once again for your excellent service!

July 17, 2025
Unprompted review

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