I was trying to purchase a ticket. I was fortunate to come across this agency. My first point of contact was with Jane one of the customer service officers. she showed a keen willingness in assisti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Business Flight Shop specialises in premium economy, business class, and first class travel for clients who expect more from the journey. We know that premium travel is not simply about booking a better seat. It is about choosing the right itinerary, the right airline, the right level of comfort, and the right fare for how you prefer to travel. Our clients come to us because they want thoughtful advice, tailored options, and genuine value. Some prioritise privacy and rest. Others focus on convenience, flexibility, or specific airline and lounge preferences. We take the time to understand those details and recommend options accordingly, rather than offering a one-size-fits-all solution. We also understand the importance of reliable support. Travel plans do not always stay fixed, and when changes happen, experience and responsiveness make a real difference. Our aim is to make the booking process smoother, clearer, and more reassuring from start to finish. Whether you are travelling for business, a special occasion, or a long-awaited holiday, we believe the experience should feel well planned and well judged. At Business Flight Shop, our focus is on helping clients travel in greater comfort, with better service, and with confidence that the details have been properly handled.
Fairbourne Drive, Atterbury, MK10 9RG, Milton Keynes, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jane Ashford from Business Flight Shop has been excellent from initial contact (she contacted me after a web enquiry over a weekend) through to booking our flights to Sydney in March on the Monday. Not only was she responsive to our needs, she also provided alternative options. Her communication has been very detailed and professional and I would not hesitate to recommend her to family and friends. We have other travel plans for this year and will be in touch with Jane to help with our arrangements.
Roy was brilliant in finding us a very good deal for a flight to Seoul. He answered all my queries with great patience and clarity. This was the 2nd time we used Business Flight Shop, and we will certainly contact them again for our next visit to Korea.
Kate who dealt with my requests was very helpful and prompt in answering queries and was able to completely satisfy my requirements
Really good value for money. When Air France changed the itinerary leaving us with limited time to make our connection Business Flight Shop changed our flights to accommodate our plans
Customer Service at its best. Care, thought, advice and consideration was above and beyond in sorting flights and accommodation. Could not recommend more highly. Thankyou Mark
Sara was very understanding of our requirements and along with her colleague Mark showed enormous patience during the flight booking process answering our many questions. We are now set to enjoy our holiday of a lifetime with a Business Class flight experience.
Initial call taken by Paul. Very obliging and knowledgeable and capable of responding to queries. Obtained the best deal with all our requirements met. There was no pressure for immediate replies as we were already on personal busy schedules. Yes Satisfied.
Sara was very helpful in finding me a flight that met my needs. She was quick to respond to all queries,and there were many! Sara minimised tbe stress of booking a flight for me and I found it much easier than booking online which can be a massive faff.
Thank you Jane for organising my flight. Fantastic customer service.
I found Businessflightshop staff to be extremely helpful, considerate and patient. Both Rose and Mark went over and above to find me a flight to Australia at a low price. They could not have been more helpful and I am very grateful for all the help they gave me.
Very helpful great service and very efficient
Sara Evans, was very helpful and was able to put the best package for myself
Talked through what we wanted and agreed on a price for 2 people to fly to Brisbane via Dubai and return but when we received the email explaining everything it was doubled ,all I can say is what you see on the website isn’t what you get ,Avoid!.

Reply from Business Flight Shop
My flights were dealt with by Jane Ashworth, I can't praise her enough for her dedication, professialism and kindness keeping me updated constantly while finding an amazing deal for my friend and I. I would certainly use the company and Jane withhout hesitation again for any future flights and will recommend friends and family use this excellent company and an excellent employee. Thank you also Jane for your patience when answering my many questions your amazing.

Reply from Business Flight Shop
Karen provided excellent service. I was kept informed throughout, and my details were double-checked to ensure everything was correct.

Reply from Business Flight Shop
Jane was lovely to deal with and most helpful. She organised my flight, assistance through the airport for each leg of the journey. Thank you

Reply from Business Flight Shop
Mr. Edi completed my flight booking today, and he was very professional, quick, and responsible. He made the process easy and smooth, and took away the pressure of finding the perfect flight. I look forward to booking all my future flights with your agency.

Reply from Business Flight Shop

Reply from Business Flight Shop
Mark and Jane have been extremely helpful. Especially Mark. He has gone out of his way to find the best deals for me.

Reply from Business Flight Shop
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.