Busseys is such a well respected brand in Norfolk, I knew I only wanted to go there for my brand new Ford Puma GenE. The sales executive, Peter Feltham, couldn't have been more helpful. He has been in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly great service from the team at Hall Road. Previously had a Peugeot set up with Adam, yearly services all handled with exceptional customer care from Kayla, and have just signed up for another 4... See more
Company replied
1st time buying an EV car, all the salesmen are very helpful. Daniel, Connor, and Brandon are all helped me with understanding the car, register the paper, etc. Especially Connor, he’s dealing with my... See more
Company replied
Ant Bryce at Norwich bussyess always helpful ! I have purchased 2 van’s and he looked after me really well through out the process and well communicated he made the process very smooth and easy always... See more
Company replied
Company details
Written by the company
Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00
Contact info
95 Whiffler Road, NR3 2EU, Norwich, United Kingdom
- 01603 253144
- busseys.co.uk
4.7
Excellent
981 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 48 hours
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Excellent service throughout.
September 20, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the review!
Excellent service
Excellent service. Connor has been extremely helpful and informative. The whole experience has been very easy and professional.
September 22, 2025
Unprompted review
Reply from Busseys Norfolk
Its great to know Connor gave you excellent service and made it an professional and easy experience. Thank you for the review!
Really great customer service from…
Really great customer service from start to picking up the car
September 22, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving a review! We're glad we could help and hope you enjoy your car!
Excellent service from Matt
Excellent service from Matt. Very helpful and informative.
Really pleased with my experience and with my new BYD
September 20, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the wonderful review! We're so glad to hear that Matt provided you with excellent service and that you're so pleased with your new BYD. We'll be sure to pass along your kind words to him. Enjoy your new car!
Up graded my BYD sales team as always…
Up graded my BYD sales team as always are great , would highly recommend Busseys Norwich
September 20, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the fantastic review! We're so glad you had another great experience with our team and that you'd highly recommend Busseys Norwich. We appreciate your continued business and loyalty. Enjoy your new car!
We bought a new BYD Seal U from Busseys
We bought a new BYD Seal U from Busseys at Norwich. Overall the experience was great. Daniel Gheorghe was our salesman and he couldn’t have been more friendly, professional and knowledgeable about the car. Daniel was quick to respond to every query we had and we didn’t feel rushed or pressured at any point during the sale. The handover of the car was so useful as Daniel went through all the car settings with us and helped set the car up to our preferences. There was nothing negative about our experience with Busseys.
September 19, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the fantastic review! We're so glad you had a great experience buying your new BYD Seal U from us. It's wonderful to hear that Daniel was so friendly, professional, and helpful throughout the entire process, from answering your questions to making the handover so smooth and informative. We'll be sure to pass along your kind words to him. Enjoy your new car!
A very smooth
A very smooth, stress free and straightforward experience. Brandon was really helpful with all my questions. A great experience all around. Thank you!
September 19, 2025
Unprompted review
Reply from Busseys Norfolk
Thanks so much for the kind words! We're thrilled to hear you had such a smooth and stress-free experience, and we'll be sure to pass your thanks along to Brandon. We really appreciate your feedback!
Great Customer Service despite external challenges
Despite challenges outside of Busseys control, the customer service received was exemplary during the collection of our INEOS Grenadier.
Very highly recommended and professional dealership.
September 15, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for recommending us! We're glad that despite the challenges that were encountered, you would still recommend us and you found our customer service to be exemplary and professional. Thank you again!
A easy and professional purchase
A easy and professional purchase, Ant and Sam really went the extra mile to help me to select the right product for me. I have purchased many vans over the years and would recommend Bussy without hesitation.
September 12, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for your fantastic review! We're so pleased to hear that you had an easy and professional experience with us. It's great to know Ant and Sam went the extra mile to help you find the right product. Your recommendation means a lot. We truly appreciate your business and hope to see you again in the future!
1st class service from all at Busseys
1st class service from all at Busseys.
Special mentions for Daniel and Brandon, who conducted themselves in a professional manner with courtesy throughout the whole purchasing process.
September 15, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for your fantastic review! We're thrilled to hear that you had a first-class experience with us and we'll be sure to pass on your kind words to Daniel and Brandon. It's great to know that their professional and courteous service made the purchasing process a smooth one for you. We truly appreciate your feedback!
Great experience
Brandon was very efficient and friendly and it was a pleasure to meet him. Liam was also very good when we initially came in. Showroom very clean & welcoming.
September 13, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving a review! It's great to know that Brandon was efficient and friendly.
Absolutely incredible experience…
Absolutely incredible experience throughout the whole sales journey. Worked with Brandon, Daniel and Simon who all were incredibly knowledgable, helpful and supportive throughout the process. Brandon especially with all the back and forth calls to my endless questions. Would highly recommend
September 13, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the incredible feedback and for the high recommendation! It’s wonderful to know that our team—especially Brandon, Daniel, and Simon—was able to provide such a knowledgeable and supportive experience. We truly value your business and are so glad we could help.
Reply from Busseys Norfolk
Thank you for the 5 Star review!
Daniel was very good explaining the…
Daniel was very good explaining the process how the things on the car worked
I’m very happy with my experience at Busseys
Thank you
CL NORTH
September 12, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the review! It's great to know that Daniel gave you a good experience. We hope you enjoy your car
Ant - Commercial Team
Dealt with Ant in the commercial team, great chap to deal with. Knowledgeable, professional and thorough. Would recommend.
September 6, 2025
Unprompted review
Reply from Busseys Norfolk
That's wonderful to hear! We're so glad you had a positive experience with Ant. Thank you for taking the time to share your feedback; it means a lot to the team.
First class service
Great experience purchasing my new dciv van. from the ordering to the collection day Ant was great. Handover day went smoothly a big thank you to Ant and the Bussey team.
September 5, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving a review! Its great to know Ant gave you first class service and the handover went smoothly! We look forward to seeing you in the future!
Thoroughly enjoyable experience of…
Thoroughly enjoyable experience of buying my Puma ST at Fakenham Ford with excellent professional staff of Mat and David would recommend this dealership all day long
September 2, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for leaving a review and recommending our Fakenham team. Its great to know that Matt and David made the buying experience enjoyable! We hope you enjoy your Puma ST.
My experience with Busseys was first…
My experience with Busseys was first class
The purchase of my new van was made easy
Ant is a perfect salesman polite,helpful and full of knowledge to make purchase so smooth
Keep up the great work thanks
September 1, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you for the review! It's great to know that Any made the purchase of your van easy and he was polite and helpful! We hope you enjoy your van!
Trainee Salesman
We visited the BYD showroom when looking to purchase a new car.
Although we chose a different manufacturer the service we received from Brandon White was both professional and friendly and I am sure if he continues to give this level of service he will be very successful.
Thank you Brandon
August 30, 2025
Unprompted review
Reply from Busseys Norfolk
Thank you so much for taking the time to leave such a kind review. We were delighted to hear about your positive experience with Brandon White. Brandon is a valued member of our team, and we will be sure to pass on your compliments.
Even though you chose a different car this time, we truly appreciate your feedback and are so glad that Brandon provided you with excellent service. We wish you all the best with your new vehicle.
Relaxed and effortless customer service.…
My self and my wife were exploring options for a new family car and were assisted by Daniel. Daniel was very helpful and knowledgeable and never made us feel under any pressure at all. We were allowed to try and drive multiple BYD models before reaching a decision on our own time away from the dealership. We even borrowed a car to see if it would work for our life style and be easy to park on our difficult driveway. So pleased we took a leap of faith on this relatively new to the UK car brand. Can recommend Busseys and thank them for their service. Definitely has a great family-feel atmosphere with good company vision and high levels of integrity build in to everything they do.
Many Thanks to Daniel and all of the staff
August 16, 2025
Unprompted review
Reply from Busseys Norfolk
Thanks for sharing this fantastic review. It sounds like Daniel and the team really went above and beyond to make you feel comfortable and confident in your decision. It's great to hear you had such a positive, pressure-free experience. We'll be sure to pass on your kind words to Daniel and the rest of the team!
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