Busy Bee Events Reviews 

53
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Having confirmed a booking with Busy Bee mini-coaches to take 16 members of my coffee morning group to Bakewell on Monday 24th June with their driver - Colin, he contacted me via email the eveni... See more

Rated 1 out of 5 stars

Absolutely awful business from the get go. Rude and unprofessional. Promised to honour the goods we purchased for our wedding which had to be postponed due to Covid . But now have said they are closin... See more

Rated 1 out of 5 stars

I advise you all to check google reviews for the latest information on these guys. Absolute crooks. They are offering no refund due to covid which is due by law. I have taken it to my solicitor and th... See more

Rated 1 out of 5 stars

I booked with them for a function planned for April 2020. Everything was paid in advance. Due to covid, the function never went ahead. Being aware that the pandemic is a tough time for companies, I... See more

Company details

  1. Wedding Service
  2. also in
  3. Marquee Hire Service
  4. Party Equipment Rental Service
  5. Party Store

Written by the company

Chiavari Chair Hire, Tables, Table Linen, Chair Covers, Table Centrepieces, Lanterns, Candelabras, Wall Draping, Ceiling Draping, Fairy Light Canopies, Backdrops, Wedding Arch, Ceremony Decor, Invitations, Seating Plans, Postboxes, Mandaps, Mobile Discos, Dancefloors, Starcloths, Staging, LOVE & Mr & Mrs Signs, Crockery/Cutlery, Wine/Champagne/Gin Glassware, Balloons, Churros Donuts, Popcorn, Candy Floss, Nachos, Hot Dogs, Slush, Ice Cream, Chocolate Fountain, Sweet Carts/Ferris Wheels, Gin Bar, Prosecco Van, Mobile Bar, Horsebox Bar Covering Basingstoke, Hampshire, Berkshire, Surrey & South of England.


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1.5

Bad

TrustScore 1.5 out of 5

53 reviews

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1.5

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(53)

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Rated 1 out of 5 stars

Very poor Service

Having confirmed a booking with Busy Bee mini-coaches to take 16 members of my coffee morning group to Bakewell on Monday 24th June with their driver - Colin, he contacted me via email the evening prior to our trip to say there had been a problem with the bus and he couldn't fulfil the obligation. There was NO APOLOGY simply a quick message to say he has tried an alternative and they couldn't help.
Fortunately I had an another contact number and a young man called Danny said he could help us out. This was Sunday night prior to the pick up on the Monday morning.
Danny knows of Colin and said they often help each other out in the event of an emergency. When I asked Danny whether Colin had spoken with him to fulfil the booking he said "No, he hadn't"
In conclusion a very poor service and it appears a friend of ours has also had a last minute cancellation from the same individual?
I feel the Busy Bee company won't be busy for much longer!!
I would recommend you stay clear!

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely awful business from the get…

Absolutely awful business from the get go. Rude and unprofessional. Promised to honour the goods we purchased for our wedding which had to be postponed due to Covid . But now have said they are closing business and that it’s cost more money to save my new date so I’m entitled to nothing. And STILL trading online. I have reported to CMA and my bank. Do not use!!!

April 6, 2021
Unprompted review
Rated 1 out of 5 stars

I booked with them for a function…

I booked with them for a function planned for April 2020. Everything was paid in advance. Due to covid, the function never went ahead. Being aware that the pandemic is a tough time for companies, I was trying to be accommodating and postponed to April 3rd 2021.
Fast Forward to March 2021: as we know by April 3rd, we will still not be allowed to large social gatherings, so I asked for a refund.

They simply refuse to refund the money! Personally, I find this ridiculous. I have paid for a service, which has not been delivered due to reasons out of my control.

March 9, 2021
Unprompted review
Rated 1 out of 5 stars

Crooks!

I advise you all to check google reviews for the latest information on these guys. Absolute crooks. They are offering no refund due to covid which is due by law. I have taken it to my solicitor and the CMA now. I urge you all to do the same and report your issue to the CMA if you have experienced the same. If you are simply deciding whether to use them or not, DON'T!

February 24, 2021
Unprompted review
Rated 5 out of 5 stars

What a night!

What a night!
Mike did an amazing job from start to finish. Very professional and highly recommended.
Great mix of music.
We will be using him again for any other events in the future.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

Mike was amazing for our charity ball

Mike was amazing for our charity ball, he responded to all our queries in the lead up to the event, set up in advance on the day and kept us informed of all the plans for the night. The music was a great mix and every e had a great time. Huge thanks would highly recommend!

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!

We recently had a party for my husband's 40th birthday party, and Busy Bees provided the music for us. Their service was amazing. Mike turned up earlier than arranged and set up quickly. He played a wide range of music for our guests and it made our party extra special. They are friendly, approachable and always go the extra mile. We have known them for a number of years now and we would not hesitate to recommend them. Thanks again!

February 16, 2020
Unprompted review
Busy Bee Events logo

Reply from Busy Bee Events

Thank you for your lovely comments Amy. It was a pleasure to a part of your event and we wish you all the best.

Rated 5 out of 5 stars

Disco

I recently contacted Busy Bee Events, as they were recommended to me by a friend who had used them in the past. I required a disco and as we all know, finding the right DJ can be a task. I had no need to worry... they were happy to go by my play list as well as take requests from our guests throughout the night. They were professional with fantastic lights and sound system. Everyone after the event was saying just how good the DJ was. I would certainly have no hesitation in using or recommending Busy Bee Events for their disco service again. Very professional - 5 stars without a doubt.

February 15, 2020
Unprompted review
Busy Bee Events logo

Reply from Busy Bee Events

Thank you Keith for your lovely review. We are so pleased that you loved everything we did for your event and we look forward to future parties!

Rated 1 out of 5 stars

Avoid - Poor Service and Unable to Accept they cannot deliver due to their own poor health.

Exceptionally poor service! We went weeks without contact/replies and had two appointments cancelled last minute.

When contact was finally made Jeanette tried to make us feel guilty for being upset as they had been dealing with family illness.

When we were finally able to arrange a visit to their showroom this was cancelled 2 hours before the visit, via email, after we had already travelled 25miles to the showroom. We were then told that we made a mistake and it was the week after, which is just not true. To back themselves up they then claimed to have a call log of the conversation.

So please bare in mind that if you deal with this couple they will apparently record conversations with you, without your consent or knowledge, and whilst not illegal, it is a definite invasion of privacy.If you call them you are informed the conversation maybe recorded, but on this occasion they had called us!

Our visit to the showroom was cancelled due to Jeanette having to have to go to hospital. When asked if they were in good enough health in order to deliver the services booked, a more than reasonable question, they chose to ignore it.

I am sure that they are genuinely nice people, they may have just fallen on hard times and for that they have my sympathy but to conduct a business in this way is appalling. And to consistently attempt to emotionally blackmail clients when they are right to be concerned about the level of service provided begs belief.

They like to bat the term 'a gesture of goodwill' around to justify keeping the hefty deposit you have paid for a poor service. I am currently logging a legal claim with the small claims court in order to get my money back, just because they have terms and conditions does not make them legally binding.

Please, for the sake of your wedding or event, hunt around. We found another provider with relative ease that were able to provide our service and at a greatly reduced cost. They also answer emails and don't divert your calls!

No doubt this will be met with a long winded explanation of how this wasn't their fault, it seems to be their go to response...

February 15, 2020
Unprompted review
Busy Bee Events logo

Reply from Busy Bee Events

This customers wedding venue went into administration and he consequently changed his venue. Despite us offering him a swap of services for the new venue to avoid loosing money he decided to cancel with us and lose his deposit as is clearly stated in our terms and conditions contract that he agreed too.
We always strive to answer all emails as efficiently as possible even when we are doing setups however, sometimes it is not possible to answer them right away if we are setting up a venue.

Unfortunately, we had to rearrange 1 meeting with this couple due to venue access issues for a wedding we had booked in and had no option but to rearrange this. We always give priority to our current wedding couples as would be expected by any couple who book with us! The other meeting was scheduled for the next week but on emailing them to say I had to rearrange due a medical appointment they suddenly told us they believed it was for that evening and that they were sitting around the corner of our house! Had they picked up the phone to tell us at that point we would have been more than happy to invite them in then and there but they chose to go back home and email later on telling us they had been round the corner! In regards to phone calls, as most companies do, all calls are recorded for monitoring and training purposes as indicated by the message you receive when you call.

My medical appointment was a follow up appointment for a condition which I had in 2019 and which has now been fully treated and fully recovered from and when this client requested personal information about my health I did not feel it appropriate nor relevant to go into detail about my medical history with him.

Myself and our entire team are dedicated to providing every service booked and we have never let down anyone in the 15 years we have been in business, even throughout being snowed in by heavy snow, swine flu epidemic and even death in the family on the day of a wedding we still delivered!

We wish this couple all the best for their special day.

Rated 5 out of 5 stars

wedding receprion

Busy Bee where AWESOME for our wedding. we had mike on DJ and couldn't of asked for a better mix of music for a wedding along with the dance floor. we also hired the Photo Booth with Olly, which was a massive hit aswell highly recommended.
mike and Jeanette themselves couldn't fault them at all, great communications, met up with them to go over a few things and really friendly people.
highly recommended for a stress free time for wedding entertainment

September 29, 2019
Unprompted review
Rated 5 out of 5 stars

21st party

Mike was the DJ at my brother and I’s recent 21st birthday celebration. I had given him a playlist to work with and he did a brilliant job at judging which songs to play. The music was fantastic and He kept everyone on the dance floor for the whole night!

September 3, 2019
Unprompted review
Rated 5 out of 5 stars

Wedding of the year!

We had an amazing wedding and really happy with how busy bees decorated the venue. Over the moon with the detail they went to! The photo booth was a great touch and we are really looking forward to seeing all the photos.

Thank you mike and Jeanette for a great day!

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

Great and friendly service!

Mike has been very helpful with his service. Hired tables and chairs off him and it was just easy process with no stress. He gave us choices for chairs and they were very pretty and in a very good condition. Swift response and quick service with no hassle. Will definitely use his service again in future.

August 20, 2019
Unprompted review
Rated 5 out of 5 stars

A must to be used for any event!

Amazing service by Mike and his team, I only went over to there show room for some beautiful sparkly table cloths for my wedding and when I saw everything this business had on offer I just couldn’t resist.
The crapes service they offer went down a treat with the guests and everyone kept saying what a lovely idea this was.
Nothing was too much for Mike and his wife they have a keen eye for detail and if your stuck on what colours match they will help and have so many colours on offer. I would definitely recommend to friends and family and will be using them again for any other events I have. Thanks again busy bees

January 27, 2019
Unprompted review
Rated 5 out of 5 stars

Village Hall was transformed

Mike and Jeanette decorated the village hall we had booked for our wedding last September. They really understood the look we were trying to achieve and provided fairy lights, lanterns, tables, chairs, tablecloths and table runners that suited our theme perfectly.
The set up and clearing away was really efficient and the hall was completely transformed. It looked even better than we expected once decorated.
We also booked Mike for the DJ in the evening and he was really open and accommodating of our specific music requests. Our photographer said she had never seen such a busy dancefloor!!

January 21, 2019
Unprompted review
Rated 5 out of 5 stars

100% Satisfied

100% Satisfied. Mike and Jeanette provided exactly what we needed. They set up well in advance which was a massive weight off my shoulders on the day. The process from start to finish was seamless AND they were well within my strict budget. Thank you both!

December 18, 2018
Unprompted review
Rated 5 out of 5 stars

Top quality service from a top quality company

When we decided to celebrate the school’s 100th birthday with a big staff celebration evening, our problem was where to hold it. We needed to keep to a strict budget which meant we couldn’t hire a venue but wanted to give staff a wonderful experience. We decided to use the school hall but had to find a way to make it look special. Having researched companies on line, Busy Bees stood out as the best choice. I contacted them and Mike came out to offer advice and measure up. Several months later, the event date arrived, as did Mike with dozens of boxes and poles! A few hours later, the old hall was completed transformed into a stylish, unrecognisable party venue complete with twinkly light walls and mood lighting. The evening was a huge success and that is in no small part to Mikes hard work. In addition, even though the next day was a Sunday and it is Mikes busiest time of year, he came back to break down the hall ready for us to use on Monday. Top quality service from a top quality company- thanks so much!

December 10, 2018
Unprompted review
Rated 5 out of 5 stars

60th birthday party

Mike and Jeanette helped organise my 60th birthday party at a local golf club. We had a large but rather plain room. Mike and Jeanette transformed the room beyond my expectations. Regulars at the club commented that they wouldn't have believed it possible for the room to look so magical and so different. Not only that they managed to do all this within my budget. They were forthcoming with ideas and very sound advice and came up with ideas I wouldn't have thought of at all. Most importantly they were a one stop experience providing everything that I needed decoration wise so I didn't have to get involved with many suppliers. Above all they were so pleasant to work with. I would use them again and have no hesitation in recommending them

November 13, 2018
Unprompted review
Rated 5 out of 5 stars

I contacted mike at busy bees as after…

I contacted mike at busy bees as after 23 years of being with my partner, who now has his 3rd cancer which we were told is now terminal, proposed to me with a view of a rapid wedding. mike found it no problem atall to make this happen for us, not only did he fit us in his busy summer wedding schedule with weeks to spare, but also suggested items to dress our reception hall which seated 200 guests, as our friends and family paid our wedding expenses, Mike kindly discounted items for us which also meant so very much to us. the hall looked elegant, tasteful, apt, and full of splendor, as i walked into the hall i had a tear that he made this happen at such short notice with such conviction , contact with Mike regarding anything to do with the decoration was easy and prompt, communication was fab. I thank mike with all of my heart for making it happen, and for making everything so perfectly stunning.

November 13, 2018
Unprompted review

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