Butler & Wilson Reviews 

6,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with their purchases, praising the exceptional quality and beautiful design of the products. Many people find the items even more stunning in person than depicted online, often noting their robust construction and vibrant appearance. The service is consistently described as excellent, with customers appreciating the easy ordering process and helpful communication. Reviewers frequently highlight swift and reliable delivery, with items arriving beautifully packaged and often quicker than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, describing items as stunning, amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and stunning designs... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Service

Users describe positive interactions with service, consistently highlighting its promptness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(6,492)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another wonderful experience shopping…

Another wonderful experience shopping with B&W. System is easy to use and I received an update at posting time. The Company is swift at dealing with your order. Love the products. Great designs and great quality. Well done B&W

February 23, 2026
Rated 5 out of 5 stars

Butler and Wilson anyways offer great…

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and ordered a gift box. Within minutes I received an emails saying they had refunded cost of gift box as one came free with the order. Am sure many other suppliers would not have acted so quickly! True to form my wife wore the gift and received no end of compliments during the party we attended!

February 2, 2026
Rated 5 out of 5 stars

Excellent service

My purchase was damaged when it arrived. HOWEVER, your response was polite and very swift. I had another brooch within DAYS and I am very happy with my super-cute gingerbread man brooch.
Well done for excellent service and thank you. I shall continue to purchase from you in the future

February 2, 2026

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