Butler & Wilson Reviews 

6,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with their purchases, praising the exceptional quality and beautiful design of the products. Many people find the items even more stunning in person than depicted online, often noting their robust construction and vibrant appearance. The service is consistently described as excellent, with customers appreciating the easy ordering process and helpful communication. Reviewers frequently highlight swift and reliable delivery, with items arriving beautifully packaged and often quicker than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, describing items as stunning, amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and stunning designs... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Service

Users describe positive interactions with service, consistently highlighting its promptness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(6,492)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smashing job Simon and B&W Team

I buy online.Always prompt service, items well protected and checked off the sales receipt.The items themselves are always a delight, never had a faulty one. They come 48 hour tracked with Royal Mail, you don't have to be in, but you know where and when it'll arrive, which is great.Pleased to see website now often includes a picture of the item being worn to give a better idea of size. I contacted customer service as I lost an earring which was from years ago, couldn't have been more helpful.
What's not to love?

February 2, 2026
Rated 4 out of 5 stars

Necklace exchange

After some confusion, I received the necklace that I originally wanted. The exchange was pretty quick and fuss free. I am delighted with both purchases.

February 6, 2026
Rated 5 out of 5 stars

An enchanted jewellery box .

Visiting this jewellery box was my second time .
It was a delight to see Simon Wilson there as well.
He is such a gifted designer, a one off , I really don't know how he manages to come up with ideas season after season .
His staff are so delightful it's a pleasure to go there , you really don't ever want to leave .
I had travell.ed from Liverpool to look at a certain piece of jewellery I had converted for some time , I wanted to see it up close and personal before I decided .
I'm looking forward to my next visit, although I have enough Butler &Wilson jewellery to sink a ship!!

February 6, 2026
Rated 5 out of 5 stars

Christmas Fairy.

My brooch arrived within the timeframe, beautifully packaged and as stunning as pictured online. Moreover, at a great price, genuine 50%off.
What I particularly love about Butler and Wilson jewellery, they regularly change the designs so a piece bought this year becomes more unique and I always get compliments when I wear their pieces.

January 29, 2026
Rated 5 out of 5 stars

Wonderful stock

Wonderful stock, easy access and speedy delivery. Magnificent jewellery at your fingertips and the expectation of the smile when given and opened.

Unique!

February 3, 2026
Rated 5 out of 5 stars

Jewelry fit for every generation

My sister used to buy a lot of Butler and Wilson Jewelry . I used to always admire whatever she was wearing. . I have several prices in my collection. I now buy for my granddaughters. They are now starting their own collection . Such versatile attractive pieces of Jewelry .

February 4, 2026
Rated 5 out of 5 stars

Love 💕

I absolutely love Butler and Wilson! always fabulous and very quick service. Cannot wait till I manage to visit shop. Big birthday this year so fingers crossed.

February 4, 2026
Rated 4 out of 5 stars

The earrings were shown in great…

The earrings were shown in great detail. So happy , they matched the Lulu Guinness " Lips " brooch perfectly. Very happy . Will definitely purchase from Butler and Wilson again . Many thanks.

February 2, 2026
Rated 5 out of 5 stars

I had the pansy bracelet from QVC last…

I had the pansy bracelet from QVC last year. It is my favourite colour and is so beautiful. I therefore ordered the pansy necklace and wasnt disappointed. It is so very beautiful and I will buy a lilac outfit just to wear with it. I absolutely love B & W and have several pieces now. It is always unusual and people often comment on it.

February 2, 2026
Rated 5 out of 5 stars

B&W equals fabulous jewellery and service

I have been a big fan of Butler and Wilson for many many years and have a collection of beautiful pieces over the years. I used to love looking in the shop window when I was walking past and drooling. !!! I love things that are different and B&W certainly hit my brief. My recent product a silver lips necklace looks great. Service and delivery excellent. Products gorgeous !!!!

January 30, 2026
Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches…

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging. Their construction is robust with each brooch pin secured closed with a pin stay, so they don’t work loose. The colours are vibrant and the sparkle is delicious!

January 30, 2026

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