Butler & Wilson Reviews 

6,492
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with their purchases, praising the exceptional quality and beautiful design of the products. Many people find the items even more stunning in person than depicted online, often noting their robust construction and vibrant appearance. The service is consistently described as excellent, with customers appreciating the easy ordering process and helpful communication. Reviewers frequently highlight swift and reliable delivery, with items arriving beautifully packaged and often quicker than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, describing items as stunning, amazing,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality and stunning designs... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and prompt... See more

Service

Users describe positive interactions with service, consistently highlighting its promptness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returni... See more

Rated 5 out of 5 stars

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautiful... See more

Rated 5 out of 5 stars

I’m a fan of Butler and Wilson brooches and the company have always been very responsive to any enquiries. My latest purchases didn’t disappoint. They are beautiful and arrived in beautiful packaging.... See more

Rated 5 out of 5 stars

Butler and Wilson anyways offer great service, from easy ordering and fast delivery to excellent quality pieces that always get a reaction. Ordered earrings and necklace from their valentine range and... See more



Company details

  1. Jewelry Store
  2. Fashion Accessories Store

Written by the company

Designer Fashion Jewellery & Vintage Clothing. Butler & Wilson began life in 1969 as a stall selling antique jewellery. Today it is worn by the most stylish men and women across the world and is known for being one of the most famous iconic jewellery brands in the fashion Industry. Butler & Wilson has always been synonymous with style and glamour and with the creative direction from Simon Wilson, it is one of the greatest and successful innovators in fashion costume Jewellery.

Butler & Wilson

Written by the company

We're committed to our customers!
Butler & Wilson has always been synonymous with style and glamour. The company continues to be led under the creative direction of founder, Simon Wilson, a successful innovator in fashion costume jewellery. We're dedicated to bringing you beautiful costume jewellery at fabulous prices.

Fast & Free Shipping on orders over £70

Fast & Free Shipping on orders over £70 - We guarantee it!

There are no shipping costs on orders over £70, and you'll receive your package within five working days of making your online purchase.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(6,492)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of purchase

B&W always make it so easy whether it’s an online purchase or buying from the shop at Fulham Road over the phone as I don’t live anywhere near.

January 29, 2026
Rated 5 out of 5 stars

Recently purchased item online

Recently purchased item online, I made a typo with the postcode and Royal Mail were unable to resolve delivery issues, they returned item to the company. To be honest I wrote it off at this point. But I heard from the store, gave them the correct details and they sent it out again. Received safely and very happy with the item and the service.

January 27, 2026
Rated 5 out of 5 stars

Perfect earrings every time I purchase

Perfect earrings every time I purchase, such beautiful colours and crafting, beautiful and I’m a very happy customer. Ordering online is so easy and deliver & packaging is excellent! Thankyou B&W XXX

January 26, 2026
Rated 5 out of 5 stars

Unique & Hypoallergenic Jewelleries 4 all occasions!

I have been a customer for many decades, l initially spotted their products at Selfridges London. Later at QVC Uk & have done for years. I missed out on a particular jewellery just b/4 Christmas on QVC for a birthday party early January so decided to visit their website. I was pleased to find them on their website.
They came very quickly and was v pleased😍
My only complaint is they have no matching rings available. As a Nigerian, we love to have the total ensemble for parties 😂.
One more thing, they’re hypoallergenic which is a bonus for me as I’m allergic to nickel. I totally recommend them. Alias {Time0ut2create , Time0ut2create#lifestyle#homecooking , My Time Made Easy on all social media platforms} Time0ut2create by bim blog spot.

December 30, 2025
Rated 5 out of 5 stars

I love this company

I love this company. Bought a couple of items in the sale. Arrive quickly and always in nice bags. Already have a few brooches, bracelet, earring and pins.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love Butler & Wilson

Absolutely love Butler & Wilson, everything arrives quicker than expected and also the gorgeous jewellery is more beautiful in person that on the website. Everything I've received is made so beautifully. I'm planning on taking a trip to London to visit the shop this year, but I need to save up first because I know I'll, want to buy it all!

January 2, 2026
Rated 5 out of 5 stars

Delivery was swift and I was really…

Delivery was swift and I was really pleased with my items. However, I was given a discount as a reward for my previous order, but could not use it as it only lasted a little while. I was away for Christmas, so it expired before I returned, so I missed out on a little treat 😢 Therefore had to place my order with no reward

December 31, 2025
Rated 5 out of 5 stars

Royal Lion

Beautiful items, well packed and ultraquick delivery. The Royal Lion brooch is spectacular - I just had to get the silver and the gold - both are amazing!

January 5, 2026
Rated 5 out of 5 stars

Absolutely love B&W ❤️

I have a quite number of Butler and Wilson pieces of jewellery. I started my collection years ago and I still get compliments when I wear the pieces.
My last purchase was bought online. The ordering process was easy and delivery was fast.

December 30, 2025
Rated 5 out of 5 stars

Attractive jewellery at sale price

Items took 12 days to arrive lot longer than usual because of bad weather in Scotland. Please with items good quality earrings very pretty. Rabbit good quality but lot larger than expected so returning for this reason. Otherwise pouches and gift boxes for the jewellery a nice touch.

December 31, 2025

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