Butlers Bingo Reviews 1,474

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick responses and clear explanations. However, some people were dissatisfied with the website, describing it as problematic or having limited game choices. A few other people also felt that the payment and withdrawal processes were occasionally difficult, mentioning issues with identification requests and delayed processing times.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise staff members like Raluca,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Website

Reviewers mention ambiguous feedback about the website. While some customers describe it as a decent, fun,... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals. Reviewers frequently... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Based on these reviews

Rated 4 out of 5 stars

Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its... See more

Company replied

Rated 4 out of 5 stars

I've not been with this site very long but do like the games I recently spoke with Savannah about my withdrawal she says it would be done by 6 pm which is 24 hours or more .

Company replied

Rated 4 out of 5 stars

I joined, i needed help,Teresa very quickly came to my assistance, and sorted my query very quickly she was also a very friendly, nice lady.

Company replied

Rated 3 out of 5 stars

Have played games are great Won and withdrew money yesterday afternoon Yet still awaiting to receive confirmation seems a bit slow considering other casino I have played on and withdrawal are pu... See more

Company replied

Rated 5 out of 5 stars

Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... See more

Company replied

Rated 5 out of 5 stars

Yes I had a small problem with my payment debit card but butlers bingo sorted it within 24 hrs I’m good to go again I do enjoy this site due to my disability I don’t get out much I find wins are ok a... See more

Company replied

Rated 5 out of 5 stars

Withdrawals always cam through within a few days if I ever did have an issue with it the customer service live chat was extremely helpful and explained the next steps I needed to take very well. Ver... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the quick and easy live chat, Amanda was extremely helpful and helped me understand the process of 1st withdrawal. Also managed to put my mind at ease about my bonuses

Company replied

Rated 5 out of 5 stars

The customer service is probably the best I've experienced on this type of site. Tersa and Jessica was fast and professional the site itself is seemless. Great job. It was a really great help

Company replied

Rated 5 out of 5 stars

Amazing experience playing bingo won the full house first game :) Very helpful live chat with wade also thank you. he fixed my free spins issue straight away very helpful thank you

Company replied

Rated 1 out of 5 stars

Signed up deposited £10 and received bonus spins. 48 hour limit on bonus cash was wiped out as per T&Cs but also my cash balance. Customer service were useless. Account and app closed immediately be c... See more

Company replied

Rated 5 out of 5 stars

My rep I spoke with was so amazing she really understood me and spoke me through what I had to do also I’ve spoke with ppl on sites before but not like this she was really great wish there were more l... See more

Company replied

Rated 1 out of 5 stars

I have been a.member of this site since October 2025 deposited regularly. Never been asked for identification, use 2 cards on a regular basis to deposit. On Monday I won a large amount withdrew it i... See more

Company replied

Rated 5 out of 5 stars

I want to leave a review for a live chat lady Rachel Robinson from the United States she was lovely and very helpful!!!!! And gets 5 STARS from Jodie Walmsley from England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

Company replied

Rated 5 out of 5 stars

Teresa was very quick and very helpful! She sorted my problem within minutes and was very polite. What a fantastic member of staff you have

Company replied

Rated 1 out of 5 stars

AVOID this site! I am at the point where I truly believe I’m being scammed! They were happy to take the deposit but come to withdraw and it’s taken them 4 days, 50 emails of identification verificat... See more

Company replied

Rated 5 out of 5 stars

bonus sorted so fast and easy. Thank you Wade for your great customer service today regarding my bonus and deposit

Company replied

Rated 5 out of 5 stars

The customer service is excellent 👌 any issues what so ever dealt with instantly and the site itself is Fantastic 💯s off games spoilt for choice

Company replied

Rated 5 out of 5 stars

Had a withdrawal query spoke to Raluca who gave me the info I wanted excellent agent and customer service overall 5 stars

Company replied

Rated 5 out of 5 stars

experience was nice and simple, i had the lovely teresa helping me and managed to sort out my issue pretty quick

Company replied

Rated 5 out of 5 stars

I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x

Company replied

Rated 5 out of 5 stars

Amanda was very helpful dealt with my query very efficient such a lovely advisor

Company replied

Rated 5 out of 5 stars

Brilliant site. Teresa is an amazing customer service agent. First class.

Company replied

Rated 5 out of 5 stars

i love this site!!! also thank you Teresa on the customer service team for being so fast, kind and helpful

Company replied

Rated 5 out of 5 stars

Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊

Company replied

Rated 5 out of 5 stars

Amanda resolved my query so quickly very helpful and friendly e cellent customer service

Company replied

Rated 5 out of 5 stars

Savannah was very polite and very helpful to assist me with my enquiry today

Company replied

Rated 5 out of 5 stars

James at Butlers Bingo , was really helpful and made things easier with my account wich I'm greatfull of , customer service is a big importance and the nicer and more genuinely helpful and understandi... See more

Company replied

Rated 2 out of 5 stars

Not true to what the state The state withdrawals are processed within 24-48 hours Withdrew my money fine 24 hours passed was told within that mu withdrawal would be put through and all of a... See more

Company replied

Rated 5 out of 5 stars

I chatted with thresea she was fast friendly and sorted my query in 2 minutes great site

Company replied

Rated 5 out of 5 stars

Nice support and help from the customer service team

Company replied

Rated 2 out of 5 stars

Some good games fast payouts WHEN you win. It is very rare to win on there games they say the games are tested however I have deposited a substantial amount and walked away with nothing didn't even ge... See more

Company replied

Rated 1 out of 5 stars

Absolutely waisted time. My experience was - deposited 10£ and 10 bonus on bingo which nothing says before depositing. must be 100 free spins. But before you get this bonus you must play till £0 then... See more

Company replied


Company details

  1. Bingo Hall
  2. Casino
  3. Gaming service Provider

Butlers Bingo

Written by the company

Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
Our response to the current situation
At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quick response

I was really impressed with the quick and easy live chat, Amanda was extremely helpful and helped me understand the process of 1st withdrawal. Also managed to put my mind at ease about my bonuses

July 18, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hello Emma,

Thank you so much for your lovely review. We are so pleased that Amanda could assist you with you enquiry.

Please feel free to contact our Support Team anytime that you have a question we are on hand 24/7 and will gladly assist you!

Lots of luck!!

The Butlers Bingo Team

Rated 5 out of 5 stars

problem…sorted

Teresa was able to sort out a problem very quickly. She was very quick with coming on to the chat as well, so didnt have too long to wait

July 15, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Julie,

Thank you for your kind words! We're so pleased to hear Teresa was able to assist you promptly and efficiently. We'll be sure to pass along your lovely feedback.

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Dealt with Rachel today she was a star…

Dealt with Rachel today she was a star customer service was above the rest x

July 14, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Roxie,

Thank you for your patience, and for the lovely feedback! We're thrilled to hear Rachel turned things around and gave you service that stood out—she’ll be so pleased to hear this! ✨

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Fast answer to my problem

Theresa was polite and got the answer I needed with no fuss

July 7, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Denise,

Thank you for your kind words. We're delighted to hear that Teresa was able to assist you efficiently and courteously — we'll be sure to pass along your appreciation

Regards,

The Butlers Bingo Team

Rated 4 out of 5 stars

HELPFUL

I joined, i needed help,Teresa very quickly came to my assistance, and sorted my query very quickly she was also a very friendly, nice lady.

July 7, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Christina,

Thank you for the lovely feedback! We're so glad Teresa could assist you quickly and kindly — we’ll be sure to pass on your kind words to her!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Good service

The customer service is excellent 👌 any issues what so ever dealt with instantly and the site itself is Fantastic 💯s off games spoilt for choice

July 5, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Michelle,

Wow — what a fantastic review! We're thrilled you’re enjoying the site and that our support team is hitting the mark. Thanks for the love!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Brilliant! clear, quick and caring

Awesome so helpful and super quick yo resolve issues

July 5, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Dpudpu,

Awesome to hear — and even better that we could help quickly! Thanks for the great feedback!

Regards,

The Butlers Bingo Team

Rated 1 out of 5 stars

*****do not use this site******

do not use this site long payout times still waiting on mine and the slots are very low rtp and dont play. plus a bad variety of game providers

July 4, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Harrison, thanks for your feedback. We're sorry to hear about your experience. Our team is always working to improve payout times and expand our game selection. If you're still waiting on a withdrawal, please reach out to support so we can help.

Regards,
Butlers Bingo

Rated 5 out of 5 stars

Rachel was a massive help she is an…

Rachel was a massive help she is an absolute star 😊

June 30, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi David,

Thank you for your kind words. We’re delighted to hear Rachel was such a great help—she truly is a star, and we’ll be sure to pass along your lovely feedback!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

I chatted with thresea she was fast…

I chatted with thresea she was fast friendly and sorted my query in 2 minutes great site

June 29, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi There,

Thanks so much for your lovely feedback! We're thrilled to hear Theresa was fast, friendly, and helpful — we’ll be sure to pass on your kind words!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Wade was super fast in resolving the…

Wade was super fast in resolving the issue changing the free spins I received and that I couldn’t play to another game

June 27, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Angie,

Thank you for your kind words! We're delighted to hear Wade was able to resolve the issue so quickly and get you back to enjoying your spins. We'll be sure to pass on your feedback!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

My rep I spoke with was so amazing she…

My rep I spoke with was so amazing she really understood me and spoke me through what I had to do also I’ve spoke with ppl on sites before but not like this she was really great wish there were more like her thanks again hun your a star at your job

June 26, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Leigh,

Thank you so much for your kind words. We're delighted to hear that your experience was so positive and that our team member made such a strong impression. We'll be sure to pass along your lovely feedback — it truly means a lot to us.

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

I let you know when I get on the site…

I let you know when I get on the site lol but had nice chat with Teresa

June 15, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Susan,

Thanks for the update! We're glad you had a great chat with Teresa—she’s a star. Let us know if you need anything once you're on the site!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

AMANDA LIVE CHAT

Amanda resolved my query so quickly very helpful and friendly e cellent customer service

June 15, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Sean,

Thank you for your kind words! We're delighted Amanda could resolve your query quickly and provide excellent, friendly service. We appreciate your feedback!

Regards,

The Butlers Bingo Team

Rated 1 out of 5 stars

Well I have played on here for so long…

Well I have played on here for so long honestly all you do is deposit deposit deposit games lasting 10 minutes this site glossy site it's absolutely appalling even the new games are appalling well I am definitely having second thoughts with this site

June 12, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Lee,

Thank you for your feedback. We're sorry to hear you're not enjoying your experience with our games. We always strive to offer fair and entertaining gameplay, and we're happy to review your experience in more detail.

Please feel free to reach out to our support team directly — we’re here to help and would like the opportunity to improve things for you.

Thanks again for being a long-time player.
Butlers Bingo

Rated 5 out of 5 stars

experience was nice and simple

experience was nice and simple, i had the lovely teresa helping me and managed to sort out my issue pretty quick

June 2, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Shawnee,

Thanks for the great feedback! We're happy to hear your experience was smooth and that Teresa was able to help quickly — she truly is a gem!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Brilliant site

Brilliant site. Teresa is an amazing customer service agent. First class.

June 2, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi There

Thank you for the wonderful feedback! We're delighted you’re enjoying the site, and we'll make sure Teresa knows she made such a great impression. First-class customers deserve first-class service!

Regards,

The Butlers Bingo Team

Rated 1 out of 5 stars

This site is a FIX!!!!!

DONT WASTE YOUR MONEY!! STARTED OFF OK SO AS TO LURE YOU IN , NOW ALL THEY DO IS ROB YOU! HAVE AVOIDED PLAYING ON HERE FOR A WHILE BECAUSE OF THIS, THOUGHT ID TRY MY LUCK AGAIN TODAY THINKING MAYBE JUST MAYBE I MAY BE WRONG , HAHA MORE FOOL ME SHOULD OF STUCK WITH MY GUT INSTINCTS ! YET AGAIN ROBBED ME BLIND! AVOID AVOID AVOID PEOPLE!!

May 30, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Katina, thanks for giving us another try — we really appreciate it. Just to reassure you, all our games are completely random and fair, but we totally understand how frustrating a losing streak can be. Fingers crossed your luck turns around soon! 🍀

Rated 5 out of 5 stars

Amazing experience

Amazing experience playing bingo won the full house first game :)
Very helpful live chat with wade also thank you. he fixed my free spins issue straight away very helpful thank you

May 28, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Rachal,

Congratulations on your win! We're delighted you had such a great start and that Wade was able to assist you quickly. Your feedback is greatly appreciated — thank you for sharing it

Regards,

The Butlers Bingo Team

Rated 1 out of 5 stars

DO NOT RECOMMEND

been waiting 3 weeks for my money and no sign of getting it anytime soon!!!!!! awful service. Would not recommend!!!

May 27, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Jessica,

we're really sorry for the delay and frustration caused. This isn’t the experience we aim to provide, and we understand how disappointing it must be. We’re actively working to resolve issues like this and truly appreciate your patience.

Best regards,
Butlers Bingo

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look