Butlers Bingo Reviews 1,474

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick responses and clear explanations. However, some people were dissatisfied with the website, describing it as problematic or having limited game choices. A few other people also felt that the payment and withdrawal processes were occasionally difficult, mentioning issues with identification requests and delayed processing times.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise staff members like Raluca,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the... See more

Website

Reviewers mention ambiguous feedback about the website. While some customers describe it as a decent, fun,... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals. Reviewers frequently... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Based on these reviews

Rated 4 out of 5 stars

Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its... See more

Company replied

Rated 4 out of 5 stars

I've not been with this site very long but do like the games I recently spoke with Savannah about my withdrawal she says it would be done by 6 pm which is 24 hours or more .

Company replied

Rated 4 out of 5 stars

I joined, i needed help,Teresa very quickly came to my assistance, and sorted my query very quickly she was also a very friendly, nice lady.

Company replied

Rated 3 out of 5 stars

Have played games are great Won and withdrew money yesterday afternoon Yet still awaiting to receive confirmation seems a bit slow considering other casino I have played on and withdrawal are pu... See more

Company replied

Rated 5 out of 5 stars

Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... See more

Company replied

Rated 5 out of 5 stars

Yes I had a small problem with my payment debit card but butlers bingo sorted it within 24 hrs I’m good to go again I do enjoy this site due to my disability I don’t get out much I find wins are ok a... See more

Company replied

Rated 5 out of 5 stars

Withdrawals always cam through within a few days if I ever did have an issue with it the customer service live chat was extremely helpful and explained the next steps I needed to take very well. Ver... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the quick and easy live chat, Amanda was extremely helpful and helped me understand the process of 1st withdrawal. Also managed to put my mind at ease about my bonuses

Company replied

Rated 5 out of 5 stars

The customer service is probably the best I've experienced on this type of site. Tersa and Jessica was fast and professional the site itself is seemless. Great job. It was a really great help

Company replied

Rated 5 out of 5 stars

Amazing experience playing bingo won the full house first game :) Very helpful live chat with wade also thank you. he fixed my free spins issue straight away very helpful thank you

Company replied

Rated 1 out of 5 stars

Signed up deposited £10 and received bonus spins. 48 hour limit on bonus cash was wiped out as per T&Cs but also my cash balance. Customer service were useless. Account and app closed immediately be c... See more

Company replied

Rated 5 out of 5 stars

My rep I spoke with was so amazing she really understood me and spoke me through what I had to do also I’ve spoke with ppl on sites before but not like this she was really great wish there were more l... See more

Company replied

Rated 1 out of 5 stars

I have been a.member of this site since October 2025 deposited regularly. Never been asked for identification, use 2 cards on a regular basis to deposit. On Monday I won a large amount withdrew it i... See more

Company replied

Rated 5 out of 5 stars

I want to leave a review for a live chat lady Rachel Robinson from the United States she was lovely and very helpful!!!!! And gets 5 STARS from Jodie Walmsley from England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

Company replied

Rated 5 out of 5 stars

Teresa was very quick and very helpful! She sorted my problem within minutes and was very polite. What a fantastic member of staff you have

Company replied

Rated 1 out of 5 stars

AVOID this site! I am at the point where I truly believe I’m being scammed! They were happy to take the deposit but come to withdraw and it’s taken them 4 days, 50 emails of identification verificat... See more

Company replied

Rated 5 out of 5 stars

bonus sorted so fast and easy. Thank you Wade for your great customer service today regarding my bonus and deposit

Company replied

Rated 5 out of 5 stars

The customer service is excellent 👌 any issues what so ever dealt with instantly and the site itself is Fantastic 💯s off games spoilt for choice

Company replied

Rated 5 out of 5 stars

Had a withdrawal query spoke to Raluca who gave me the info I wanted excellent agent and customer service overall 5 stars

Company replied

Rated 5 out of 5 stars

experience was nice and simple, i had the lovely teresa helping me and managed to sort out my issue pretty quick

Company replied

Rated 5 out of 5 stars

I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x

Company replied

Rated 5 out of 5 stars

Amanda was very helpful dealt with my query very efficient such a lovely advisor

Company replied

Rated 5 out of 5 stars

Brilliant site. Teresa is an amazing customer service agent. First class.

Company replied

Rated 5 out of 5 stars

i love this site!!! also thank you Teresa on the customer service team for being so fast, kind and helpful

Company replied

Rated 5 out of 5 stars

Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊

Company replied

Rated 5 out of 5 stars

Amanda resolved my query so quickly very helpful and friendly e cellent customer service

Company replied

Rated 5 out of 5 stars

Savannah was very polite and very helpful to assist me with my enquiry today

Company replied

Rated 5 out of 5 stars

James at Butlers Bingo , was really helpful and made things easier with my account wich I'm greatfull of , customer service is a big importance and the nicer and more genuinely helpful and understandi... See more

Company replied

Rated 2 out of 5 stars

Not true to what the state The state withdrawals are processed within 24-48 hours Withdrew my money fine 24 hours passed was told within that mu withdrawal would be put through and all of a... See more

Company replied

Rated 5 out of 5 stars

I chatted with thresea she was fast friendly and sorted my query in 2 minutes great site

Company replied

Rated 5 out of 5 stars

Nice support and help from the customer service team

Company replied

Rated 2 out of 5 stars

Some good games fast payouts WHEN you win. It is very rare to win on there games they say the games are tested however I have deposited a substantial amount and walked away with nothing didn't even ge... See more

Company replied

Rated 1 out of 5 stars

Absolutely waisted time. My experience was - deposited 10£ and 10 bonus on bingo which nothing says before depositing. must be 100 free spins. But before you get this bonus you must play till £0 then... See more

Company replied


Company details

  1. Bingo Hall
  2. Casino
  3. Gaming service Provider

Butlers Bingo

Written by the company

Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
Our response to the current situation
At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great site

Great site. Great bonuses weekly. Live chat team are spot on 👌👌

October 5, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Gary,

Thank you for your kind words. We're delighted to hear you're enjoying the site, our weekly bonuses, and the support from our live chat team. Your feedback is truly appreciated

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Gel was a great help and sorted our my…

Gel was a great help and sorted our my issue straight away

October 4, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Kerry,

Thank you for your feedback. We're delighted to hear Gael was able to assist you quickly and effectively, we'll be sure to pass on your kind words!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Thank you Teresa

Thank you Teresa

September 22, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Kellie,

Thank you for your lovely feedback, we’ll be sure to pass your thanks on to Teresa!

Regards,

Rated 1 out of 5 stars

Lost nearly £100.00 on Flintstones…

Lost nearly £100.00 on Flintstones bedrock riches.
Went to a competitive site staring with a V and won it back within 10 spins.
This blatantly tells me that Butlers are on the fiddle and their RTP has worsened.
They used to be half decent but I won't be returning to them any time soon

September 19, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hello Richard,

Thank you for taking the time to provide Feedback.

We are very sorry that you have not had a better experience.  Kindly be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.butlersbingo.com

Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.

There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino. Thank you.

Kind regards

The Butlers Bingo Team

Rated 4 out of 5 stars

I've haven't experience nothing problematic!!!

Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its a decent fun site with nice customer service.

September 11, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hello there,

Thank you so much for taking the time to leave a review. We are truly delighted that you are happy with your gaming experience with us. We really do appreciate your loyalty, will also send on your kind words to our Customer Service Team. Thank you!

Kind regards

Team Butlers

Rated 5 out of 5 stars

Gael was very helpful and friendly…

Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊

September 2, 2025
Unprompted review
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Reply from Butlers Bingo

Hi Gareth,

Thank you for your kind feedback. We're delighted to hear that Gael was able to assist you so efficiently and courteously. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Really fast to resolve issue

Really fast to resolve issue
Thank you TERESA 😊

August 26, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Geoffrey,

We’re thrilled to hear your issue was resolved swiftly. Teresa is indeed a star! 🌟 Thank you for your kind words and for taking the time to share them.

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Very helpful 👌

Very helpful 👌

August 22, 2025
Unprompted review
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Reply from Butlers Bingo

Hello Karolina,

Many thanks for your very kind review, so pleased that you have found our Team helpful.

Remember should you ever have any queries the Customer Support Team are available 24/7 for assistance.

Regards

The Butlers Bingo Team

Rated 5 out of 5 stars

I asked a question and straight away I…

I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x

August 13, 2025
Unprompted review
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Reply from Butlers Bingo

Hi Joan,

Thank you for your kind feedback. We're delighted to hear you were assisted promptly and respectfully. Our live chat team will be so pleased to know they made a positive impact!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Fast and lovely

August 12, 2025
Unprompted review
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Reply from Butlers Bingo

Hi Claire,

Thank you for your kind words. We're so pleased to hear you found our service both fast and lovely, it's exactly what we aim for!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

Great customer service

Theresa was great at sorting my issue out quickly and efficiently.

August 10, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi MISSZOEAVEYARD,

Many thanks for taking the time to leave a review. We are delighted that you were impressed by Theresa's Customer Support skills. She is a true professional and we will pass on your feedback to her.

Kind regards

The Butlers Bingo Team

Rated 5 out of 5 stars

Savannah

Savannah was very polite and very helpful to assist me with my enquiry today

August 9, 2025
Unprompted review
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Reply from Butlers Bingo

Hey Peter,

Thank you very much for providing your positive Feedback. We are very pleased that Savannah was polite and helpful when assisting you. She is a valued team member!

Kind regards

The Butlers Bingo Team

Rated 5 out of 5 stars

James at Butlers Bingo

James at Butlers Bingo , was really helpful and made things easier with my account wich I'm greatfull of , customer service is a big importance and the nicer and more genuinely helpful and understanding they are the better , I had all the help I could get and I'm happy too had been assisted .

August 7, 2025
Unprompted review
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Reply from Butlers Bingo

Hello Ashley.

Thank you so much for taking the time to leave us a review.

We are delighted that James was helpful in assisting with your query. Should you ever have any questions or queries kindly note that our Professional Customer Support Team are available 24/7 to help!

Kind regards

The Butlers Bingo Team

Rated 5 out of 5 stars

Amanda was Great….

Amanda was Great….. she sorted my query out within minutes

Thank you Amanda

August 4, 2025
Unprompted review
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Reply from Butlers Bingo

Hey Billy,

Many thanks for your lovely review. We agree that Amanda is great! We will be sure to pass on your positive feedback.

Anytime you require assistance please feel free to give us a shout 😉️

Kind regards

The Butlers Bingo Team

Rated 2 out of 5 stars

Not true to what the state

Not true to what the state

The state withdrawals are processed within 24-48 hours
Withdrew my money fine 24 hours passed was told within that mu withdrawal would be put through and all of a sudden the requested my documents fine I send them across instantly short while after they were approved , contact numerous times being told my withdrawal would be processed today however no update has been given
I’ve only ever deposited £200 on this site there should of been no reason to request documents I’ve played on plenty casino where withdraw very large amounts and never asked for any verification
Fair enough I know every casino is different but why am I still waiting for my withdrawal if all my info has been approved !!!
They also put my deposit limit to £50 which is ridiculous
Won’t be playing again it’s a shame I really thought with reviews I woulndmt be putting bad reviews

August 2, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hello Aiesha,

Thank you for taking the time to provide Feedback.

So sorry that you did not have a better experience. We really do appreciate how frustrating the Verification Process can be and apologise, but we are, on occasion,  due to regulation compelled to request these Documents.

This process can impact on the Withdrawal Process sometimes but we always strive to complete the entire process in as timely a manner as possible.

We really do hope that now this process is behind you, that you will kindly consider giving us another chance to show you just how fun and efficient we can be! Thank you.

Regards

The Butlers Team

Rated 5 out of 5 stars

Very good gambling website

Withdrawals always cam through within a few days if I ever did have an issue with it the customer service live chat was extremely helpful and explained the next steps I needed to take very well.
Very pleased with my experience on this site.

August 2, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hello James,

Thank you for your wonderful Feedback. We are so pleased that your are happy with your Experience on the Site!

Delighted that you found are Live Chat Team to be extremely helpful. They really do aim to please 😉️

Kind regards

The Butlers Bingo Team

Rated 5 out of 5 stars

This is one of the fairest sites I have used

This is one of the fairest sites I have joined had lots of nice wins quick payout better than most other sites I am very pleased unlike others if you win you go on and don’t win again not butlers they are fair and worth every penny

July 1, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Paula,

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying fair play, quick payouts, and a bit of luck too. At Butlers, we believe everyone deserves a fair chance—and it’s great to know that’s coming through!

Regards,

The Butlers Bingo Team

Rated 5 out of 5 stars

I got all 3

I got all 3
It was fun

July 19, 2025
Unprompted review
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Reply from Butlers Bingo

Hi Andy,

Many thanks for your review.

We are so pleased that you had fun and got all 3, keep up the good work!

Regards

The Butlers Bingo Team

Rated 3 out of 5 stars

Haven't won yet but Wade is a great…

Haven't won yet but Wade is a great person to help you if you need anything

July 22, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hi Sarah Louise,

Thank you so much for taking the time to leave a review.

We agree about Wade! He is very informative and friendly. We will pass on your kind words to him. We hope that your luck improves and your winning streak begins!

Regards

The Butlers Bingo Team

Rated 5 out of 5 stars

Good

Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat advisor who answered straight away. Not a lot of games to choose from compared to other casino/bingo sites but still good choice.

July 21, 2025
Unprompted review
Butlers Bingo logo

Reply from Butlers Bingo

Hello Sarah,

Welcome to our Site & many thanks for your positive review!

We are so pleased that you have some winnings to collect, well done 😉️ Should you ever have a question or query please feel free to reach out to our Customer Support Team, we are available 24/7 and will happily oblige in assisting you.

Have a great day & take care!

The Butlers Bingo Team

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