Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its... See more
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Review summary
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What people talk about most
Based on these reviews
I've not been with this site very long but do like the games I recently spoke with Savannah about my withdrawal she says it would be done by 6 pm which is 24 hours or more .
Company replied
I joined, i needed help,Teresa very quickly came to my assistance, and sorted my query very quickly she was also a very friendly, nice lady.
Company replied
Have played games are great Won and withdrew money yesterday afternoon Yet still awaiting to receive confirmation seems a bit slow considering other casino I have played on and withdrawal are pu... See more
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Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... See more
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Yes I had a small problem with my payment debit card but butlers bingo sorted it within 24 hrs I’m good to go again I do enjoy this site due to my disability I don’t get out much I find wins are ok a... See more
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Withdrawals always cam through within a few days if I ever did have an issue with it the customer service live chat was extremely helpful and explained the next steps I needed to take very well. Ver... See more
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I was really impressed with the quick and easy live chat, Amanda was extremely helpful and helped me understand the process of 1st withdrawal. Also managed to put my mind at ease about my bonuses
Company replied
The customer service is probably the best I've experienced on this type of site. Tersa and Jessica was fast and professional the site itself is seemless. Great job. It was a really great help
Company replied
Amazing experience playing bingo won the full house first game :) Very helpful live chat with wade also thank you. he fixed my free spins issue straight away very helpful thank you
Company replied
Signed up deposited £10 and received bonus spins. 48 hour limit on bonus cash was wiped out as per T&Cs but also my cash balance. Customer service were useless. Account and app closed immediately be c... See more
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My rep I spoke with was so amazing she really understood me and spoke me through what I had to do also I’ve spoke with ppl on sites before but not like this she was really great wish there were more l... See more
Company replied
I have been a.member of this site since October 2025 deposited regularly. Never been asked for identification, use 2 cards on a regular basis to deposit. On Monday I won a large amount withdrew it i... See more
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I want to leave a review for a live chat lady Rachel Robinson from the United States she was lovely and very helpful!!!!! And gets 5 STARS from Jodie Walmsley from England 🏴
Company replied
Teresa was very quick and very helpful! She sorted my problem within minutes and was very polite. What a fantastic member of staff you have
Company replied
AVOID this site! I am at the point where I truly believe I’m being scammed! They were happy to take the deposit but come to withdraw and it’s taken them 4 days, 50 emails of identification verificat... See more
Company replied
bonus sorted so fast and easy. Thank you Wade for your great customer service today regarding my bonus and deposit
Company replied
The customer service is excellent 👌 any issues what so ever dealt with instantly and the site itself is Fantastic 💯s off games spoilt for choice
Company replied
Had a withdrawal query spoke to Raluca who gave me the info I wanted excellent agent and customer service overall 5 stars
Company replied
experience was nice and simple, i had the lovely teresa helping me and managed to sort out my issue pretty quick
Company replied
I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x
Company replied
Amanda was very helpful dealt with my query very efficient such a lovely advisor
Company replied
Brilliant site. Teresa is an amazing customer service agent. First class.
Company replied
i love this site!!! also thank you Teresa on the customer service team for being so fast, kind and helpful
Company replied
hi i would like to thank Gael for helping me today shes a absolute diamond
Company replied
Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊
Company replied
Amanda resolved my query so quickly very helpful and friendly e cellent customer service
Company replied
Savannah was very polite and very helpful to assist me with my enquiry today
Company replied
James at Butlers Bingo , was really helpful and made things easier with my account wich I'm greatfull of , customer service is a big importance and the nicer and more genuinely helpful and understandi... See more
Company replied
Dealt with Rachel today she was a star customer service was above the rest x
Company replied
Paul was most helpful in sorting the welcome bonus for me with such ease. Ty Paul
Company replied
Amanda was Great….. she sorted my query out within minutes Thank you Amanda
Company replied
Not true to what the state The state withdrawals are processed within 24-48 hours Withdrew my money fine 24 hours passed was told within that mu withdrawal would be put through and all of a... See more
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I chatted with thresea she was fast friendly and sorted my query in 2 minutes great site
Company replied
Nice support and help from the customer service team
Company replied
I have never met such an experienced and kind person before.
Company replied
The customer service was fantastic got it sorted straight away
Company replied
Very good customer service, real people.
Company replied
Some good games fast payouts WHEN you win. It is very rare to win on there games they say the games are tested however I have deposited a substantial amount and walked away with nothing didn't even ge... See more
Company replied
Absolutely waisted time. My experience was - deposited 10£ and 10 bonus on bingo which nothing says before depositing. must be 100 free spins. But before you get this bonus you must play till £0 then... See more
Company replied
Teresa was awesome, helped me out and explained everything
Company replied
Fantastic site great games fast withdrawals
Company replied
Company details
Butlers Bingo
Written by the company
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@butlersbingo.com
- butlersbingo.com
3.9
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Nice support and help from the customer…
Nice support and help from the customer service team
December 29, 2025
Unprompted review
Reply from Butlers Bingo
Good morning Shell,
Many thanks for taking the time to provide a review, we really appreciate it.
Delighted that your recent engagement with our Support Team went so well. Any questions or queries they are always available to help out.
Have a great day!
Kind regards
Team Butlers
Reply from Butlers Bingo
Good morning Mary,
Many thanks for taking the time to leave a review.
We are so pleased that you have found Amanda to be very helpful, your kind words will be passed along to her.
Kind regards
The Butlers Bingo Team
Just like all online casino
Just like all online casino, they will let you have some winners when you have just signed up, and then they ask you to give a good review because you are winning, once you a give a good review because they are letting you you win , you will constantly get dead spins and no bonuses,all casinos are the same so avoid,
December 25, 2025
Unprompted review
Reply from Butlers Bingo
Hello Michael,
Thank you for sharing Feedback.
So sorry that you have not had a better experience. Please note that Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
Hoping that your luck improves!!
Kind regards
Team Butlers
Fantastic TERESA!!
Teresa was very quick and very helpful! She sorted my problem within minutes and was very polite. What a fantastic member of staff you have
December 17, 2025
Unprompted review
Reply from Butlers Bingo
Hi Clare,
Thank you for your feedback. We are pleased to learn that Teresa resolved your issue promptly and courteously. She is a highly valued member of our team, and your comments are greatly appreciated
Regards,
The Butlers Bingo Team
The customer service was fantastic got…
The customer service was fantastic got it sorted straight away
December 16, 2025
Unprompted review
Reply from Butlers Bingo
Hi Natalie,
Thank you for your review, it's fantastic to hear our team resolved this for you so quickly!
Regards,
The Butlers Bingo Team
I have never met such an experienced and kind person before.
December 3, 2025
Unprompted review
Reply from Butlers Bingo
Hi Marcin,
Thank you so much for your lovely words. Teresa will be absolutely thrilled to know she made such a memorable impression!
Regards,
The Butlers Bingo Team
Very helpful and very quick on response
Very helpful and very quick on response
November 24, 2025
Unprompted review
Reply from Butlers Bingo
Good morning Ann,
Thank you so much for taking the time to provide Feedback.
We are really pleased that you found our recent interaction to be helpful & quick!
Kind regards
The Butlers Bingo Team
The customer service is probably the best I've experienced
The customer service is probably the best I've experienced on this type of site. Tersa and Jessica was fast and professional the site itself is seemless. Great job. It was a really great help
November 20, 2025
Unprompted review
Reply from Butlers Bingo
Good morning Matt,
What a wonderful review. Thank you very much.
So delighted that you are enjoying the Site & long may it continue! Tersa & Jessica are very professional and we are so lucky to have them as part of our Support Team, your truly positive and motivating feedback will be passed along to them both. Thank you.
Kind regards
The Butlers Bingo Team
Reply from Butlers Bingo
Hi Jarek,
Thanks very much for your kind review. We’re delighted Wade was able to help you so quickly and politely.
Regards,
The Butlers Bingo Team
Absolutely disgusting
Absolutely disgusting
Butter bingo has caused me stress and anxiety
I been pkay with 2 cards FOR OVER 2 YEARS
1 with my married name and the other with my maiden name,
When they k went to upload my new card with my married name,
They asked for a legal letter and a copy of my bank cards
WHICH I HAVE TOLD THE BANK TO WATCH MY ACCOUNT
Butler let ne deposit with no problem, but to withdraw,
This sent me with stress and anxiety, because I promise my granddaughter the money so she could get tickets for k pop,
This started my anxiety up,
They put it down to gambling
Which is far from the fact
If you see how many times I.play bingo.uou know I have not a problem
But I explained to them I promise my granddaughter the money
But they wouldn't listen
They came back, they want my marriage certificate
Well that definitely took me over the edge,
I stuff from ptsd
My ex husband beat ne up and stabbed me ,
I was in st Thomas, just over 3 weeks fighting for my life,
Abd anything about him sends me into overdrive
But yet again butler did not listen, they put it down to gambling
So I did take pills , but thank God they didn't work ,
I calked my councillor, who is like a angel,
THEY SAID ONCE THEY GET TGE MARRIAGE CERTIFICATE YHEY WILL RELEASE FUNDS ,
THEY KNOW THIS WILL SEND ME OVER THE EDGE. BECAUSE I EXPLAINED TO THEM,
MY COUNCILLOR GOT MY MARRIAGE CERTIFICATE,
SO I SENT IT TO BUTLER
INSTEAD GETTING MY FUNDS STRIGHT AWAY
THEY TOLD ME I HAVE TO WAIT,
THEY CAN NOT GIVE ME A TIME
SO MY STRESS AND ANXIETY LEVELS ARE UP
SO ANY ONE WHO SUFFERS FROM ANY DEPPERESSION OR ANXIETY
STAY AWAY FROM THIS SITE
November 18, 2025
Unprompted review
Reply from Butlers Bingo
Hi Marie,
Thank you for taking the time to share your experience with us. We are truly sorry to hear how stressful and overwhelming this situation has been for you. Your wellbeing matters deeply, and we never want any of our players to feel the way you described.
We’re grateful that you have been a loyal player for so long, and we understand how important it was for you to support your granddaughter. We also fully appreciate how personal circumstances can make certain documents difficult to provide. We want you to know that we are listening, and we take your feelings very seriously.
Although we must request documents sometimes, we absolutely understand how distressing the process has been for you. We have already reached out directly and are working closely with you to make sure everything is resolved as quickly and as smoothly as possible.
We’re also very relieved that you were able to reach out to your counsellor for support, and we truly hope you are feeling safer now. Our aim is never to cause harm, and we are committed to handling your case with the utmost care and sensitivity.
Thank you again for raising your concerns with us. If you need anything further or feel unsure about any part of the process, we’re here to support you.
Best regards,
Butlers Bingo
Reply from Butlers Bingo
Hi Louise,
Thank you for your considerate review, it is sincerely appreciated.
Regards,
The Butlers Bingo Team
Reply from Butlers Bingo
Hello Diancik,
Thank you so much for taking the time to leave a review. Delighted that you are happy with our selection of games!
Kind regards
The Butlers Bingo Team
Reply from Butlers Bingo
Good morning Mr Blakemore,
Thank you for taking the time to leave a Review. This is greatly appreciated.
Delighted that Savannah was her usual helpful self. We will ensure that your kind words are passed along to her.
Regards
The Butlers Bingo Team
James was very helpful and helped with…
James was very helpful and helped with my question very quick and efficient I was very happy
October 22, 2025
Unprompted review
Reply from Butlers Bingo
Hi Wayne,
We greatly appreciate your feedback. It’s wonderful to know that James provided you with such timely and effective support. Thank you.
Regards,
The Butlers Bingo Team
Teresa was awesome
Teresa was awesome, helped me out and explained everything
October 21, 2025
Unprompted review
Reply from Butlers Bingo
Hi Leanne,
Many thanks for your lovely feedback. We’re delighted Teresa could help and ensure everything was explained perfectly.
Regards,
The Butlers Bingo Team
Used to be a great little site now its…
Used to be a great little site now its gone downhill. Bonus rounds are non existent and if by chance you do land one the returns are poor.
October 21, 2025
Unprompted review
Reply from Butlers Bingo
Hello Chloe,
Many thanks for taking the time to provide Feedback. As always it is greatly appreciated and helps us to improve.
So sorry that you feel that the Site has gone downhill. We appreciate that it can be frustrating when things do not go as planned. Please feel free to reach out to our dedicated Support Team to discuss this matter further, they will gladly listen and fully review for you.
Our Team are available 24/7 either on Live Chat or by Email support@butlersbingo.com
Kind regards
The Butlers Bingo Team
garbage
garbage , tried singing up, typed in nationality united kingdom, went blank tried 5 or 6 more same thing, gave up
October 17, 2025
Unprompted review
Reply from Butlers Bingo
Hey Barry,
Many thanks for taking the time to provide Feedback.
So sorry that you have not had a much better experience. This is likely a technical issue. Please feel free to contact our Live Support Chat Team who are available 24/7 and will happily assist you in resolving the problem & providing troubleshooting steps. Thank you.
Kind regards
Team Butlers
I've not been with this site very long…
I've not been with this site very long but do like the games I recently spoke with Savannah about my withdrawal she says it would be done by 6 pm which is 24 hours or more .
October 16, 2025
Unprompted review
Reply from Butlers Bingo
Hello Jacqueline,
Many thanks for taking the time to provide Feedback.
So pleased that you have chose Butlers Bingo & thank you like the games available. We trust that Savannah assisted with your query adequately and that you have received your Withdrawal.
Apologies if the processing time seemed a bit long for you. We are addressing this issue and really are trying to improve. Thank you.
Kind regards
Team Butlers
AVOID this site
AVOID this site! I am at the point where I truly believe I’m being scammed! They were happy to take the deposit but come to withdraw and it’s taken them 4 days, 50 emails of identification verification, I’ve sent everything from a selfie to my passport to 3 months of bank statements and still they haven’t approved it or resolved the issue and are still holding my funds.
I’ve tried to message on the chat for help with the overwhelming emails (50 in 3 days from one site is insane!) and The chat was closed down on me as I was typing.
Horrific site anyone thinking of joining don’t! They take your money and block you from getting your winnings back!
October 13, 2025
Unprompted review
Reply from Butlers Bingo
Hi Jayne,
We’re truly sorry to hear about your experience — this is certainly not the standard of service we strive to provide. We completely understand how frustrating this must have felt, and we apologise for the inconvenience caused during your verification and withdrawal process.
It looks like this has now been resolved, but if you still have any questions or concerns, please don’t hesitate to reach out to us — we’ll be more than happy to help.
Thank you for taking the time to share your feedback; it helps us improve and ensure a smoother experience for all our players going forward.
Warm regards,
Butlers Bingo
hi i would like to thank Gael for…
hi i would like to thank Gael for helping me today shes a absolute diamond
October 8, 2025
Unprompted review
Reply from Butlers Bingo
Hello Shane,
Many thanks for taking the time to provide a review.
Delighted that you have found Gael to be her usual helpful self. We will happily pass along your feedback to her.
Kind regards
Team Butlers
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