The cheese was not delivered to me. Butlers said they had fulfilled their obligation by sending it and refused to either chase up the courier or replace the cheese. Terrible customer service.
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See what reviewers are saying
Having purchased and enjoyed the Lancashire, the Goats' Cheese and the Blacksticks Blue over several years, we have always been pleased. Recently I had cause to communicate with the company. The Cus... See more
Have ordered on line a few times now, always ordering the Blacksticks Blue Cheese, plus one or two others to try (Brie, Goats Cheese and Chutney). So far, everything I have tried has been absolu... See more
Company replied
Not Butler's fault - not received within quoted time frame. Down to understandable Royal Mail delay. The cheese was posted on the day requested but delivered next door: the delivery man didn't read t... See more
Company replied
Company details
Written by the company
Butlers Farmhouse Cheeses is a true family business based in the heart of rural Lancashire. We combine traditional skills, love and innovation to create specialist and very different British hard, blue and soft cheeses with milk from our own cows and goats.
Contact info
Wilson Fields Farm, Inglewhite, PR3 2LH, Preston, United Kingdom
- 01772 669 000
- hello@butlerscheese.co.uk
- butlerscheeses.co.uk
4.0
Great
658 reviews
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Hasn’t replied to negative reviews
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Nice package of cheese egg
Although my daughter hasn’t got her egg yet I know she’ll love it like the packaging and appreciate your assistance re delivery date thanks
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Cynthia. You're most welcome, we hope your daughter enjoys her cheesy Easter gift :)
Looks good but it is an Easter gift so…
Looks good but it is an Easter gift so not tried it
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 4* review Pam. We hope you and your recipient enjoy our Cheddar Easter egg :)
Overpriced and Bad value for money!
Bought black sticks blue cheese Easter egg letterbox gift for family member who is allergic to chocolate ☹️and VERY disappointed in the cost-size ratio, (£9 + £4 postage). Will not buy this sort of gift again,
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Barbara. We're sorry to hear that you are disappointed in our Blacksticks Blue cheese Easter egg letterbox gift and feel it is not good value for money.
We have included lifestyle imagery on our website to show the size and shape of the cheese Easter egg, so that for the more visual shopper they can see what they are getting. We have also included the weight of our cheese eggs for those shoppers who prefer to know the weight of the cheese.
If you have any feedback on how we can improve our egg imagery to show the size to avoid this disappointment in future please do not hesitate to email us on hello@butlerscheeses.co.uk.
I was kept informed of the progress of…
I was kept informed of the progress of delivery and it arrived at the time I requested.
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review. It's great to hear that our delivery partners were informative and prompt in delivering to you. We hope you enjoy our Cheddar cheese Easter egg.
Value for money
enjoyed using the website, lots of delicious items. My order arrived on time and packed well. Value for money.
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Carol.
It's great to hear that our website was interactive and enjoyable to use.
It's also great to hear that our delivery partners delivered to you on time :)
Excellent birthday gift
I ordered the cheese box for my sister's birthday. She was delighted about all of it, and was so happy 😊
March 27, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Fiona. It's great to hear that your sister was delighted with her 'Proper' Taste of Lancashire box.
Cheese Easter Eggs
Order arrived in 2 days ( Easter eggs and crackers) and was packaged really nicely thank you
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Yolande. It's great to hear that our delivery partners delivered your letterbox gift as quickly as we dispatched :)
The Easter eggs were delivered on time…
The Easter eggs were delivered on time with a comfortable sell by date. They came in a box well cushioned against knocks and with an accompanying ice block. Excellent delivery. As for the eggs - not consumed yet but I have ordered these for the last couple of years and I know they will be delicious. Cheese Easter eggs - bliss.
March 28, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Pat. It's great to hear that you like our new boxes and packaging to reduce any damages to such delicious orders.
We hope you enjoy our eggs once again this year :)
Delivered on time and I was kept…
Delivered on time and I was kept informed of when it would arrive
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Jennifer.
It's great to hear that our delivery partners helped to create a great experience.
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Kevin. It's great to hear your cheese arrived in great condition. We hope you enjoyed our cheese.
Despite note on package
Despite note on package, parcel was left on exposed doorstep in pouring rain.
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Steve. We're sorry to hear that despite us putting quite clearly on our letterbox gifts to post through the letterbox, Royal Mail posties for you have ignored this. We shall feed this back to them to hopefully reduce this happening in future.
Great customer service
Great customer service, products and delivery, couldn’t be better
March 26, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Maureen. It's great to hear that our customer service went hand in hand with our farmhouse cheese, which was topped with prompt delivery by our delivery partners to create an all round 5* worthy experience. We hope you enjoy our cheese.
cheesy treat
did what they said they would do. the item was a gift for someone and they were delighted with it.
March 23, 2023
Reply from Butlers Farmhouse Cheeses
This is great to hear! Thank you :) We hope your recipient has enjoyed their gift too :)
Bought as a gift
Bought as a gift. And he loved it. Said it was lovely.
From first placing your order they let you know each step of the way. And delivery was very fast. Will be ordering again.
March 23, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Samantha. It's lovely to hear that your recipeint enjoyed our letterbox Perfect British Cheeseboard.
It's great to also hear that our communication went hand in hand with Royal Mail's delivery time to create a 5* worthy experience.
Rid of they want charge 6.99 postage to…
Rid of they want charge 6.99 postage to send small cheese egg more then egg it self it don’t cost 6.99 to send small egg you on make to much just go Morrisons on 28th march selling cheese eggs at fiver
March 25, 2023
Unprompted review
Reply from Butlers Farmhouse Cheeses
Thank you for your 1 star review Jon.
I replied to your email about the delivery cost, however for reference I said:
"Thank you also for bringing your feedback directly to us and reviewing us on Trustpilot, good or bad, we like to hear all feedback so that we can improve our service.
I’m sorry to hear that the price of delivery was a blocker to you placing your order.
You order would go with the couriers we use, APC, which has a £6.99 delivery charge.
Our cheese Easter eggs are also available as a letterbox gift which costs £4 and is sent with Royal Mail.
These can be found here: https://butlerscheeses.co.uk/collections/through-the-letterbox
This is a subsidised charge, as Royal Mail and APC have increased their prices a few times over the last 18 months, and the increased rate is higher than our advertised rate.
For all orders over £40, excluding letterbox gifts, we offer free delivery.
I hope that in the future the delivery charge is no longer a blocker to order, and you enjoy your eggs from Morrisons.
Many thanks, Lou"
I hope following our emails, that you have managed to purchase one of our eggs from your local Morrisons stores, and enjoy our cheese.
Thanks, Lou
Nice selection of goodies and delivered…
Nice selection of goodies and delivered promptly with tracking.
March 20, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review Jessica, it's great to hear that you enjoyed browsing our selection of handmade cheese ahead of purchasing and liked Royal Mail's tracking :) We hope your recipeint enjoys their gift
The most fabulous cheese I have ever…
The most fabulous cheese I have ever had the pleasure of eating.I will be having more.
March 20, 2023
Reply from Butlers Farmhouse Cheeses
This is music to our ears Colin, thank you :) Which of our cheeses in our Perfect British Cheeseboard was your favourite?
We look forward to your future orders.
Looks amazing to have something for…
Looks amazing to have something for people who dont like chocolate
March 20, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your review of our Cheddar cheese Easter egg Caroline. We hope you enjoy our egg :)
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Karen. It's great to hear that our service went hand in hand with that of our delivery partners. We hope you have a cheesy Easter
Everything was great well pack and…
Everything was great well pack and delivered thank you it is delicious .
March 23, 2023
Reply from Butlers Farmhouse Cheeses
Thank you for your 5* review Dorothy, it's great to hear that your order was efficiently packed and delivered in a timely manor.
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