Buttercup Pet Products Reviews 215

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially the bottle holders, finding them sturdy, easy to fit, and a significant improvement over traditional wire holders. Many appreciate the high quality and thoughtful design, noting how the products make pet care much easier and more convenient. However, some people were dissatisfied with the order and delivery process, mentioning slow delivery times, issues with tracking, and in some cases, orders not arriving at all. There were also instances where customer service was slow to respond or unresponsive to inquiries about delayed or missing orders.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the products as well-made, sturdy,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express frustration with delayed or missing... See more

Quality

Consumers find quality to be positive, highlighting products as well-made, sturdy, and easy to use. Many... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised fast delivery times,... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise the excellent and lovely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Brilliant products. Only gave 4 stars due to problem with original colour I ordered and took a while to be delivered. Easy to use and the QR code to show you how to set it up is brilliant. The bottle... See more

Rated 3 out of 5 stars

Don't get me wrong with 3 stars, I love the concept of the product but I have bought quite a few of these and I feel they need to be sturdier, they break/perish quickly and I just feel for the price... See more

Rated 5 out of 5 stars

The actual Guinea pig bottle holders are fantastic, so much better than fiddling wires, a bit expensive for what they are but definitely worth it to take the hassle of wires away, only gripe is I ord... See more

Company replied

Rated 5 out of 5 stars

I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more e... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!


Contact info

3.9

Great

TrustScore 4 out of 5

215 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Glad I bought the bottle holder

Glad I bought the bottle holder, so easy to use, bottle still drips

April 24, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Thanks for the feedback Sarah! Really glad the holder’s working well for you even if the bottle’s still being a bit cheeky with the drips. We’re always working to make things better so this is super helpful to know 💛

Rated 5 out of 5 stars

Yayyy!!

Yayyy!!! No more wet bedding from water bottles. These bottle holders are everything and more my 6 Guinea pigs love them. Was recommended these by Masons Cavies and am really pleased with them.

April 24, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Deborah this is brilliant, thank you! Love the energy and love that the wet bedding days are over. Massive shoutout to Masons Cavies for the rec and big hugs to your fab six piggies 💛

Rated 5 out of 5 stars

Game changer!!

The water bottle holders are absolutely a game changer, no more messing around with fiddly wires, highly recommend them

April 30, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Emma you’ve nailed it – no more wire wrangling is exactly what we were aiming for! So glad they’ve made a difference and huge thanks for the recommendation 💛

Rated 5 out of 5 stars

Great company/service and fab products

Would highly recommend this company and products
I ordered the bottle holder and paid express delivery as required it urgently. Unfortunately the item got lost and wasn't delivered. I contacted the company who responded very quickly and sent out a replacement. They also refunded the express p&p amount. I was very pleased with the support and customer service and the product is excellent. Only just found it and I wish I had this product years ago for my bunnies.
Excellent thankyou x

April 14, 2025
Unprompted review
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Alice you’re amazing, thank you! So glad we could get things sorted for you quickly and that you’re loving the product now it’s in your hands. Wish we’d crossed paths sooner too! Big love from all of us 💛
.

Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer. I think that says it all.

April 10, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Christine you’ve said it perfectly! Means the world that you keep coming back to us – thank you so much for the continued support 💛

Rated 5 out of 5 stars

Brilliant and bright.

Thank U. More will be added in time. x

April 2, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Mouse you’re a legend, thank you! Love that you’re enjoying the brightness and buzzing to hear more will be joining the gang soon. Big love from us all 💛

Rated 5 out of 5 stars

Excellent customer service came way on…

Excellent customer service came way on time, best thing I have ever bought for my piggies after seeing them on masons caries, wish I had seen them before.

April 2, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

P Reid you absolute star, thank you! Love that the piggies are loving their new gear and massive thanks to Masons Cavies for the shoutout. We’re buzzing you found us – better late than never! 💛

Rated 5 out of 5 stars

Bottle holder is great

Bottle holder is great; so easy to remove and replace bottle now.
Just a shame Evri let things down; delivery was very slow and one holder broken in transit. Buttercups customer service was amazing though 😁

March 3, 2025
Rated 1 out of 5 stars

I wasn't sent the right thing

I wasn't sent the right thing , I ordered a bottle holder

March 3, 2025
Buttercup Pet Products logo

Reply from Buttercup Pet Products

Hey Karen, Many thanks for taking the time to write a review. We have looked into this and we can confirm you did not order a water bottle holder, but the mounting kit for one. The mounting kit clearly states that this is not a full bottle holder. We can also confirm you have never contacted us for assistance with this which is why this feedback comes as a shock to us! Please get in touch at hello@buttercuppetprocuts.co.uk and we can get this sorted for you ASAP! Many thanks, Jordan, Buttercup Pet Products

Rated 5 out of 5 stars

Ingenious idea for water bottles

I bought one of the water bottle holders after an instagram post on masonscavies. It makes water changes so much easier, no struggling with fiddly wires and constantly adjusting the bottles. The Guinea pigs love it and drink a lot more so much so I've recently bought another.
Thank you for the ingenious idea.

February 3, 2025
Unprompted review

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