Buy Jeans Reviews 

Apart from delivery times, I'd happily recommend this company. Unless you're lucky and they have what you ordered in stock, assume delivery will take 3 weeks+. But unlike a lot of eBay sellers, they do at least sell the genuine gear.

We all want to buy things as cheap as possible, but sometimes if it's 'too good to be true' then it probably is.
The biggest problem seems to be the timescale that this company operate to. All I can say is that if you decide to order from them, try and predict your jean size that you will be in a couple of months from placing the order, then subtract a couple of inches from the leg size as you will probably be jumping up and down in frustration waiting for delivery. With regards to customer relations, yes they were very friendly but I had no faith in the answers that were given to my questions. I was tempted to ask to speak to one of the companies canine members to see if I could speed up the delivery process. The final straw for me was that I was offered a 10 % discount as a pacifier, only to then find the company was offering this to everyone on their website on that day! So if you want to save money, take a gamble -you could be one of the satisfied customers - but if you want the jeans for next years holiday, maybe go to the high street.

I ordered a pair of jeans from this company 17 days ago & still await delivery! Having chased them several times, again this morning they stated my order was with the courier. Clearly not happy I contacted the courier who confirmed buy jeans had not sent them my package for delivery. Do not use this company unless you are happy to wait, wait, wait & be lied to!

It took them so long to despatch the jeans that I bought another pair from another company so I had to return the jeans to them.
They still haven't refunded my postage costs, in contravention to the distance selling regulations and I will be reporting this to the office of fair trading.

Ordered a pair of Levi 501's on 14/11 needed tailoring so I was not concerned about delivery. Ordered a further two pairs of Wranglers on 30/11 for myself and my son . Read reviews after I had paid and thought Que Sera Sera, but what have I done. Today after having been notified on 7/12 that Levi's had been despatched I received a perfect fitting pair of 501's. Very happy and waiting for the Wranglers. ...to be continued

Good news: They are not scammers, they do return your money back.
Bad news: they will keep you waiting for ever while keeping you money

At first they send you email, shortly after purchase and payment, informing about four week delay, citing:
...
Thank you for your order. Although your item was showing as available for despatch when you placed this order, the supplier have now informed us that this item is on a four week delay, and is due in with our restock deliveries. Deliveries usually arrive in our warehouse on a Thursday.

My sincere apologies for this delay. If you would like to keep the item on order, but have a refund until it arrives in with our restock deliveries, then please let us know and we can process the transaction for you. If you are happy to wait, then we will just leave the order as it is and email you on despatch.
[direct citation including original misspellings]

...so I initially waited 4 weeks. Then started to send enquiries, only to get automated responses that:

Thank you for your email enquiry to Buy Jeans sales.
Your enquiry is important to us.
This is an automated email response to acknowledge that your enquiry has been received. Please be assured that we will respond to you directly within two working days.

..but they never did.

I eventually send them request to get my money back. This time they did react and really next day. And did send the money back.

Ordered jeans over 3 weeks ago called after 2 weeks when I hadn't heard anything, lady told me the jeans had been out of stock, but had now been received and sent for tailoring would be with me the following week. Phoned a week later told it would take yet another week as jeans hadn't been sent back from tailoring. Extremely rude unpleasant customer service lady who told me basically if I didn't like it I could have a refund, she then shouted down the phone the refund would take 14 days and hung up. Phoned again and got yet another rude lady and yes 14 days for a refund! Never known such an awful company am now extremely worried that I won't get the refund as they appear to be a very suspect company. Would advise people to avoid this company at all costs.

Company website claimed jeans would be delivered in 8-12 working days, then I received an email telling me this was untrue and I would have to wait an extra 4 weeks.
I cancelled my order by email in accordance with the company's cancellation procedure and was told I'd be refunded in 7-10 days. This period has now passed and no money has been returned to me and I have heard nothing more from them. Avoid dealing with this company at all costs, they can not be relied upon in any way.
Update: after complaining I have now received my refund.

Despite being told the jeans I ordered were in stock it turns out that they weren't! Having chased them several times over nearly three months I was repeatedly told they would be in stock soon, sent next week, blah blah blah...

Eventually I gave up and decided to cancel my order. In fairness to them I did receive a full refund in 10 days.

Chris

I ordered in March. In April I received an email apologising for the delay. In May I replied asking for a cancellation. They ignored my reply. I called the customer services debt. They hung up on me and dispatched the jeans regardless. When they arrived they were slight seconds (for Levis this means the red label on the back is not perfect). I returned the order. I have not received a refund.

Although the jeans are good value in the sales, the customer service is truly dreadful and misleading. Use Amazon instead - you can find jeans just as cheap but they actually deliver them!

I ordered some 501s that were 'in stock' on their website and would be delivered 'within 12 days'. I then got sent an email saying there would be a 3 week delay, because 'in stock' means they are 'in stock with Levis', not in their warehouse! Levis supposedly couldn't supply them. Then, when 3 weeks later my jeans still hadn't arrived I emailed them. 4 days later they email back to say the jeans again hadn't arrived in the delivery and I'd have to wait another 3 weeks for yet another delivery from Levis. So, an order for jeans placed in mid April would eventually arrive with me in the second week of June - if there isn't yet another delay! I'd recommend shopping somewhere even if you have to pay a few quid more. I've asked for a refund - let's see how long that takes to come.

I've ordered from this company before and had no problems. I even made a mistake on the sizes once and they replied to my email the next day and had corrected my order.
This year I ordered the same jeans again and have been waiting for just over 3 weeks. I emailed them a week ago asking for a delivery date and had just the automated reply, no answer. I emailed them again yesterday and had no reply.
I will not be ordering again in future and will have to block their advertising emails, because unsubscribing doesn't work!

I have bought a few times and they always seem to come through for me. Delivery can be a little hit and miss but for the price you're paying and FREE DELIVERY you can't really complain! Lovely!

I have bought merchandise from Buy-Jeans on numerous occasions these past eight. Occasionally, items may take a little longer than anticipated, but I feel this is due to their supplier -- in my case Levi`s. But I have always been, 100% satisfied with the quality, of all the merchandise I have received from them and in particular from their Customer Services team, --in particular Lyndsey and Emma.Nothing is too much trouble for them. I would recommend buying online from Buy-Jeans, without reservation. Five stars all the way.

Back in November 2014 I was being bombarded with emails from Buy Jeans after logging on to their website, so I thought I would take advantage of their prices as advertised on their promotional email.

I placed an order and paid for Levis jeans mid Nov, I waited over a week and no jeans arrived I tried unsuccessfully several times to get through on the phone!

I eventually got through to them and they advised delivery would be made the first week in December, that delivery never came to fruition.
It’s now 23/02/2015 and still no sign of the jeans some 4 months later!

In the time that I have been waiting for my order to turn up I have still been bombarded with emails of promotional prices from Buy jeans which seems futile as they have no stock!

It seems that it’s just a scam to take your money with no intention to dispatch your order.

In the mean time I placed my order with Jeanwise which arrived the very next day and at very reasonable prices.

I will never shop with Buy jeans again from now I will only buy from Jeanwise.

DONT FALL INTO THIS SCAM EMAIL THAY HAVE NO STOCK JUST WANT TO TAKE YOUR MONEY

Jeans arrived but the wrong length. Have sent two emails and am still awaiting a response two weeks later. Their automated reply email quoted a response within 48 hours.

I am constantly bombarded with spam email from this lot and sought some reviews by people who have used them, doesn't look good so going elsewhere.

Need jeans
Great service
No hassle
Free delivery
Great team
Customer service excellent
Great price

This is what I'd say:
Price; well their prices are super value no doubt.
Are they the real McCoy: As far as I can tell yep they sure are - these are not fakes.

Now comes the delivery part:
And I have to say this - you can bet your bottom dollar what you order won't be in stock.
The first time I ordered (ordering 3 pairs of 501's) - well the order took 3 months; the second time of ordering (ordering 2 pairs of 501's) - well this time the order took 2 and a half months.

So I'd say the bottom line is this: Great price and genuine product; but only order if you're in no hurry for your jeans, because in all likelihood you might well wait a few months for your order to complete.

After placing an order I read all the negative reviews. I had placed an order two days previously. I had yet to receive a dispatch notice so I rang the company. I was astounded by the service I received. The polite and helpful lady who answered the phone checked my order and told me the colour I had ordered was currently out of stock but offered me an alternative which I happily accepted. Within half an hour I received an email from their courier to confirm they had collected my jeans and they will arrive Monday!
Have to say I am overall impressed and happy with the service