Buy&Ship Reviews 

1,348
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers had a great experience with this company. Customers frequently appreciate the ability to purchase products unavailable locally, highlighting the service's effectiveness in sourcing items internationally. Many commend the smooth and efficient overall process, from easy website usage to detailed shipping updates. Customer service is often praised for being responsive, helpful, and quick to address concerns. However, some customers noted concerns regarding delivery times, wishing for faster shipping and quicker warehouse processing. A small portion of people felt customer service could be slow and unhelpful, especially with complex issues, sometimes providing generic responses. Additionally, a few reviewers reported issues with packages, including items being lost or difficulties with the final delivery contractor.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the smooth and efficient... See more

Service

Consumers find service to be ambiguous, with many praising the helpful staff and efficient, affordable... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with receiving... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I made a purchase from Korea and it suppose to be shipped to Singapore. However, I used the wrong Buy&Ship platform and the item will be shipped to Hong Kong instead. I realised it and informed Buy&Sh... See more

Rated 4 out of 5 stars

What’s great is that the product I bought isn’t sold in my country. The waiting time was quite long since it came from far away, but it was worth it. The price isn’t really the issue here, as it becom... See more

Rated 4 out of 5 stars

Fast processing when product arrive in warehouse. One feedback is that if the company can consider forwarding service directly from the warehouse instead of going through HK as it lengthens the time... See more

Rated 4 out of 5 stars

Easy interface, dummy-proof and a good way to ship products from overseas to Singapore or to other countries. Only thing is to ALWAYS CHECK your weight, they almost overcharge me with 5kg or some... See more


Company details

  1. Courier and Delivery Service

Written by the company

Buy&Ship is your trusted partner in unlocking a world of exclusive products and unbeatable savings. Our virtual shopping assistant solves common international shopping problems—such as checkout errors, payment issues, and signup troubles. Expand your reach with our network of virtual addresses in 12 countries, enhanced by package consolidation services for affordable global shipping. Trusted by 2M+ users, we make it easy to buy from 50,000+ overseas platforms across Asia, America, and Europe. With Buy&Ship, the world’s best products are just a few clicks away!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(1,348)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Package arrived safely.

Package arrived safely.
There are no hidden fees.
However, the time taken for delivery is more than 2 weeks from the time the package arrived at theoverseas warehouse.

July 15, 2026
Rated 1 out of 5 stars

Unhelpful Staff with improper stock taking practice

I am extremely disappointed with the service. My item has gone missing, yet there has been little effort to assist in tracing it. Instead of investigating the issue, I was asked to check for signed delivery documents, even though there were no staff on duty to receive and sign for the delivery at the time.

This response is unacceptable and demonstrates a lack of accountability. I expect a proper investigation into the missing item and a prompt resolution to this matter.

July 8, 2026
Rated 5 out of 5 stars

The Best All-in-One Global Shopping Proxy & Forwarder

Buy&Ship has been my go-to service for international orders. Here is why:

- Great Proxy Purchase: Easy buying experience across multiple supported countries.

- Responsive CS: Support chat is fast and answers queries right away.

- Speedy Shipping: Fast delivery with no unnecessary delays.

- Free Storage: 30 days of free centralized storage makes consolidation stress-free.

- Transparent Pricing: Duty and taxes are included in one flat delivery rate—no hidden surprises!

July 17, 2026
Rated 5 out of 5 stars

Thank you for making international shopping more accessible

I’ve been using buyandship for a few years now and I think the user experience has improved significantly over the years. It has become easier to declare shipments.

When an undeclared shipment arrived it now includes the shipping number which makes it easier to quickly do the declarations. I do not need to dig through my emails and find which shipment this is from.

What I appreciate most is the repacking of items into smaller box which makes the shipping cheaper for us.

And the shipment to Singapore is generally pretty fast. Thank you!

July 8, 2026
Rated 3 out of 5 stars

Poor experience with end courier.

Your end delivery contractor didnt fulfill the delivery obligation; I was made to walk over 300m away to fetch the parcel (a big one, containing a bicycle frame, fork & handlebar) behind a building located next to my delivery address, at around 2.30pm noon. Initially he texted me the day before but failed to deliver, and I had to text him after office hours to ask whether he was coming over, and rescheduled for the day the delivery took place.

July 10, 2026
Rated 5 out of 5 stars

This is the best courier service I've…

This is the best courier service I've used so far. It's very convenient to send parcels to their warehouse, and the shipping costs are very reasonable. I highly recommend their service.

July 13, 2026
Buy&Ship logo

Reply from Buy&Ship

Hi Phyu Mar,

Thank you so much for taking the time to share your kind review. We’re delighted to know you had a great experience, and your feedback means a lot to our team. We look forward to serving you again soon.

Rated 3 out of 5 stars

My last orders from Milan and Bkk

My last orders from Milan, Italy and Bangkok, Thailand were shipped and consolidated in a timely manner but the local cartage sat in the warehouse for days before delivering to my doorstep.

July 13, 2026

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