Buyatankard Reviews 317

TrustScore 3.5 out of 5

3.5

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Rated 3 out of 5 stars

Seemed friendly to deal with but it was a shame about the tardy customer service when things went wrong. My wife bought me an antique finish tankard for Christmas. I noticed small lump in the sol... See more

Rated 2 out of 5 stars

I think the engraving is beautiful work, as to the tankards, I ordered from Europe knowing the class of pewter to be way above America's, However, all I got was a tin cup. Truly disappointed and to to... See more

Rated 5 out of 5 stars

I placed my last minute order which was easy to do! The next day I received a delivery date and although the date given was quick , I emailed 'Buyatankard' to ask if there was any chance that my orde... See more

Rated 5 out of 5 stars

I found the website good, with the filters helping me to see only pewter tankards with glass bottoms, and detail around dimensions and weight clear. There were some questions I had, and these were... See more

Company details

  1. Gift Shop

Information provided by various external sources

We are a specialist tankard store offering a huge range of tankards, many of which can be engraved before dispatch. Fast worldwide shipping.


Contact info

3.5

Average

TrustScore 3.5 out of 5

317 reviews

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Rated 5 out of 5 stars

Gorgeous tankard!!

I had some hesitation ordering from so far away, as in the past with out of country retailers it takes forever to get your merchandise. However I was very pleased with the speed in which I got my tankard. Faster than things I have ordered here in the USA. I had my order in a little over a week.WOW! The tankard is very nice for the price, and shipping was very reasonable. I will be recommending this place to all my SCA friends.

July 15, 2013
Unprompted review
Rated 5 out of 5 stars

Great product and delivery

Bought this rather last minute as my father in law finished his doctorate. Everything was bespoke - and it arrived in a day. Well worth the money, it looks great :)

July 10, 2013
Unprompted review
Rated 5 out of 5 stars

Best I've ever been treated very happy customer!!

I have ordered two tankards from this company and when the first one arrived it was slightly dented so I contacted them and they gave me a full refund. The second tankard I ordered was the build your own option and WOW very impressed I could not be happier, I will be a returning customer, great products great customer service never been treated better anywhere else!!

July 9, 2013
Unprompted review
Rated 1 out of 5 stars

Goods damaged, did not arrive and terrible customer service.

I ordered 2 tankards as a wedding gifts for some friends, i was on a timescale so ordered them recorded delivery. I received email confirmation that they had been dispatched. This was not true. Only one tankard was dispatched and it was not sent recorded delivery it was just lying on the doorstep when I got home. The tankard was also badly scratched, for a new product which was quite expensive this was unacceptable. I phoned the company to try and resolve this issue (had to wait till after the weekend as there was no one answering the phones over the weekend). This was becoming a time critical situation, I was GUARANTEED that the tankards would be dispatched the next day so with me within 2 days - this would have allowed me enough time to engrave and wrap for a friends wedding. I sent a follow up email the day they were supposed to arrive just to ensure that they would arrive. I got an email response saying it would be a further 5 days before the tankards would be dispatched. Had I not inquired about this they would not have informed me of this by which time it would have been too late for me to source something. I feel like I was deliberately lied to to ensure the sale; despite me repeatedly telling the customer service team that they were needed for a specific day. I was reassured both verbally and via email that this was the case! Which it clearly wasn't and the fact that they did not initiate contact with me to tell me of these changes in my mind shows a malicious intent. It would be my recommendation not to use this company as they postage which you pay for you do not receive (I was lead to believe this is a frequent mistake!), the goods are damaged if they arrive at all and the customer service is the worst I have ever come across where they willfully lie in order to make a sale.
I would NEVER use this company again.

July 7, 2013
Unprompted review
Buyatankard logo

Reply from Buyatankard

Hi Katherine,

Thanks for taking the time to leave us feedback, and I'd like to apologise for the poor impression my service has given you. It was myself you had spoken. I'm sorry if you felt the information I had given you each time was false, this simply was the most current and up to date status of the order.

Sending out the incorrect number of tankards and wrong postage was simply a human error, as soon as this was pointed out, we worked to correct this. I'm disappointed that this error led to your deadline being missed.

A full refund has since been given on this order and the tankard received back. I'm disappointed that this transaction has led to such poor feedback on this occasion.

Kind regards,

Rachel

Rated 5 out of 5 stars

Great unique items

I purchased the Best Man & Ushers Glass Tankards as small Thank you gifts for our wedding. Really pleased with the quality of the tankards & how they are presented in their own lined box. Delivery was quick & packaged well to prevent damage in transit. Would purchase from this site again.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant

Ordered glass tankard for my son's 30th early( as will be bringing it down with when we visit him) us just in case, as it was being inscribe with a message they stated it would take a little longer. But wow ordered it on Sunday and was delivered in a couple of days. Brilliant WELL DONE Buyatankard, if I need another one will be ordering from these guy's no mistake.

July 3, 2013
Unprompted review
Rated 5 out of 5 stars

Very Nice!!

The tankard was recieved in perfect condition and is very nice just as it was described in your ad.

June 27, 2013
Unprompted review
Rated 4 out of 5 stars

great quality. great value.

I bought a tankard for Thomas' christening the other day - continuing a family tradition that goes back for over 60 years. The latest was just as good quality as the first one.

June 24, 2013
Unprompted review
Rated 5 out of 5 stars

Did exactly what it said on the website!

I ordered a Tankard for my Son's 18th birthday. I explained the tight deadline and was told they would do what they could to dispatch it earlier.

That's exactly what they did and it arrived on time. The Tankard was excellent. I can recommend this company

June 21, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding service and gift!

I ordered the King's Shilling Tankard as a birthday gift for my husband. The price was reasonable, the delivery was quick and the personal engraved tankard is beautiful. I had no problems at all having my item shipped to Pennsylvania in the U.S., and I definitely recommend to someone looking for a quality, unique gift. Now I can't wait until his birthday to present him with this extraordinary gift!

June 20, 2013
Unprompted review
Rated 5 out of 5 stars

Fast and nice

I received my tankard very fast, it's beautiful and the engraving is great!
The only negative thing is the glass bottom looks and sounds more than plastic. But the product is still beautiful:

June 19, 2013
Unprompted review
Rated 5 out of 5 stars

Very quick service

The service was excellent the only problem I had was that when asked which script I wanted to use for the engraving I couldn't see the script.

June 19, 2013
Unprompted review
Rated 5 out of 5 stars

Tankards as Groomsman Gifts

They were delivered quickly and exactly to specification (the added notes were followed precisely). I closely inspected them and found no flaws. They look great and I cant wait to give them to my groomsmen.

June 19, 2013
Unprompted review

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