Buyback Boss Reviews 

4,253
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 169 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often praise the exceptional customer service, noting that representatives are always responsive, courteous, and ready to assist throughout the entire transaction. Additionally, people appreciate the smooth and straightforward payment process, with many receiving their funds promptly without any unnecessary delays. Some reviewers were not happy with unexpected valuation drops after shipping their devices. Consumers mentioned that initial online quotes were often reduced significantly because minor scratches or flaws were suddenly discovered upon physical inspection. This discrepancy created frustration for a few individuals who felt the final offers did not match the actual pristine condition of their items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product trade-ins, as some reviewers report receiving... See more

Price

People report ambiguous experiences with price, as some consumers highlight competitive payouts and initial... See more

Service

Consumers find service to be positive, highlighting quick, professional assistance and clear updates... See more

Payment

Clients share positive opinions on payment, noting that reviewers received their funds promptly through... See more

Customer service

Reviewers highlight high satisfaction with customer service, noting that staff members are helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall an okay experience. I had an iPhone 13 Pro 512 GB that was in nearly perfect condition (in my opinion) - no scratches or dents or anything. Was quoted at $300 on their website and they said du... See more

Company replied

Rated 5 out of 5 stars

Amazing, super responsive in helping me get all submitted. Then, when they got it, they told me I had undervalued it and paid me more! They could’ve gotten away with paying me $100 less but didn’t, co... See more

Company replied

Rated 5 out of 5 stars

Those company was very responsive with just excellent communication. All questions were answered very quickly. They kept me informed of the process as we went along. I chose the gift card option and i... See more

Company replied

Rated 5 out of 5 stars

My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from... See more

Company replied


Company details

  1. Cell Phone Store
  2. also in
  3. Electronics Store

Written by the company

We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,253)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

BuyBack exceeded my expectations

BuyBack exceeded my expectations. I was offered $80 for my old iPhone which I accepted. After they received my phone (at their shipping expense) they told me it was in better condition than I estimated and they raised the offer to $100. I opted to have my payment put on a gift card and they gave me a list of about 50 cards to choose from. I opted for a card that had a 20% bonus so in the end I received $120. How could I not be happy?

January 15, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Robert,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

This was a Great experience you won’t be disappointed

This was a Great experience with Buyback Boss, I needed to get an updated phone for my wife so it would link with her new watch. I purchased the new phone from my carrier and once We received the new phone we contacted our carrier to buy her old phone. They offered a whopping $ 24.00.
I declined the offer and went on a search to find a better offer. I looked at several sites and decided on Buyback Boss, they offered to buy our phone for $ 59.00. It was a better offer than all of the other sites so I decided to accept the offer.
The process was super fast and easy, within minutes I had a written offer and a prepaid shipping label. I boxed the phone up and dropped it off at the post office.
I received multiple e-mails confirming the phone was in shipping, received, and also under inspection. About one week later I received a surprising e-mail saying they had completed the inspection and decided the phone was in better condition than they had expected and they increased my payment to $ 80.00.
Who does that!!! That evening they sent the money to my PayPal account and the transaction was complete. I highly recommend them for both their speed, clarity, and honesty. You won’t be disappointed!

February 2, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Dan,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Great communication

Great communication, good value and speedy payment

January 26, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi WZDub,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company! Everything was done super fast and professional. Before I knew it money came into my bank account.

Camille personally supervised my transaction and was extremely helpful. I already told a few people about your company.
The best of luck and success to all

February 5, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Lora,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 1 out of 5 stars

Dont do business with them!!!!

Dont do business with them!!!!! Be aware !!!!!I shipped a phone to them. It has an small scratch behind the camera section of it which was only noticeable under good light. They broke it and were low balling me intentionally for dirt price. I told them to fix it before they send it back,never got response for it for that issue.They just declined that saying they didnt do it.

January 31, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Laxman,

I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. I wanted to contact you regarding your review about your experience selling your iPhones. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in 2 iPhones in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear but that have been previously used.

We mentioned in our email to you that unfortunately, due either signs or wear or functionality issues, that your order had to be requoted. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. I very sorry that we proceeded with your return without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.

Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you.

I just sent you an email regarding your experience as well and hope to hear back from you soon!

Thank you,
Casey / People Operations Manager with Buyback Boss

Rated 5 out of 5 stars

My experience was great with Buyback…

My experience was great with Buyback Boss. The process was explained well, everything was done in a timely manner, and they stayed in contact with me through out the process.

January 28, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi John,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

First time user.

First time ever using this type of service. Everything went exactly how it was stated to work and received my $ within the stated time to be expected.

January 22, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Kenneth,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

My experiences with BuyBackBoss have…

My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from the start.
I’ve always had great interactions with their support staff as well when it came to understanding status updates on my orders or how long it would take to receive payment.

Overall I highly recommend BuyBackBoss to anyone looking to regain value/money on their old tech investments. They offer the highest trade-in values and get your money to you quick. They’re simply the best in the business!

January 21, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Eljay,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

I have used Buyback Boss on two…

I have used Buyback Boss on two occasions and had an A+ experience both times!! Communication is top notch the whole way through - from asking if I need any assistance with shipping, confirming receipt of my item, giving me more than originally quoted since my items were in perfect condition, and a speedy payout. Coming back to Buyback Boss every time! I used to use another company 🦌 and they said my phone condition was worse than I stated and had a cracked screen to lower my payout when my item was in perfect condition. Way to go Buyback Boss - you guys are awesome! 🥇

January 26, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Kris,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Smooth Process and Fair Payouts

I had a great experience dealing with Buyback Boss. The payout for my devices was very reasonable, and the entire process felt straightforward and fair. Communication was quick and clear at every step, which made the transaction smooth and stress‑free. I appreciate how easy they made it, and I’d definitely recommend them to anyone looking to sell their devices with confidence.

January 12, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Thinh,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 2 out of 5 stars

Bait and switch —would not recommend

Bait and switch —would not recommend. They will give you a high quote but when they receive they will provide a much much lower require.

January 12, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi there,

I am so sorry to hear this feedback!

We are always happy to provide photos, videos, and diagnostic reports to our customers regarding their order so that they can make a confident decision with how to proceed with their order.

I took a look at your username here and, unfortunately, am not able to identify your order details. However, if you could please email our support at support@buybackboss.com and ask for Casey, our manager, we would be happy to help you further to make sure you are promptly paid for your order.

Thank you,
Buyback Boss Support Team

Rated 5 out of 5 stars

Great way to easily make a little money from old devices!

I was a little skeptical dealing with Buyback Boss at first, but they proved to be faithful and sent me what I was offered (based on my honest description of my phone) once they received and tested the phone I sent to them within a reasonable amount of time!

January 27, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Brooks,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Prompt, professional and trouble-free

Prompt, professional and trouble-free experience.

January 6, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Hun,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

My first time - I'd definitely use again

My first time using Buyback Boss, and I'd definitely do so again. Communication was very good throughout, and the offer price very fair. I was a little hesitant to set up my checking account for receiving payment (they do offer other options), but all went smoothly.

January 25, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Ja,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Great experience and ended up getting…

Great experience and ended up getting more money for my phone than excepted.

January 14, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi SLim,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Very quick response

January 20, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Feng He,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Fast verification and Payment

Fast verification and Payment ! I was paid what I was quoted! Very trustworthy, I will be using this company for every trade in when I upgrade my iPhone ! Thanks

January 13, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Donte,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

I used Buyback Boss 3-4 times

I used Buyback Boss 3-4 times. Easy and straightforward to send in phone and get money. Very fast as well. I would definitely recommend.

January 16, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Cathy,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Excellent. Professional. Efficient. Paid quickly. Honest.

The whole process was quick, efficient and professional. I even got more than I was quoted, as my phone turned out to be in better condition than I had estimated. I was paid quickly via EFT to my bank account. I would 100% use Buyback Boss again and recommend to others. I feel I got an optimal payment to have it handled by a 3rd party (vs. selling it myself).

December 18, 2025
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Michael,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

Rated 5 out of 5 stars

Excellent company, very happy

Timely, honest and with excellent communication would highly recommend. My best experience yet.

January 13, 2026
Unprompted review
Buyback Boss logo

Reply from Buyback Boss

Hi Kristen,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
Buyback Boss Support Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look