Overall an okay experience. I had an iPhone 13 Pro 512 GB that was in nearly perfect condition (in my opinion) - no scratches or dents or anything. Was quoted at $300 on their website and they said du... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing, super responsive in helping me get all submitted. Then, when they got it, they told me I had undervalued it and paid me more! They could’ve gotten away with paying me $100 less but didn’t, co... See more
Company replied
Those company was very responsive with just excellent communication. All questions were answered very quickly. They kept me informed of the process as we went along. I chose the gift card option and i... See more
Company replied
My experiences with BuyBackBoss have always been great! I’ve been working with them as far back as the iPhone 11 Pro Max. They consistently provide top dollar on trades and are also very fair from... See more
Company replied
Company details
Written by the company
We purchase broken, used, and brand new iPhones at the most competitive prices. Shipping is 100 percent free. Any questions? Feel free to call or email us, a real human will respond to you immediately!
Contact info
1962 E Apache Blvd, 85281, Tempe, United States
- support@buybackboss.com
- buybackboss.com
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought an iphone 16 pro and they sent…
I bought an iphone 16 pro and they sent it without resetting it. It still asks for the passcode to me it is unusable. It's very hard to contact them and have a reply.
January 7, 2026
Unprompted review
Quick & Prompt Payment
Buyback Boss provided excellent service and processed my payment quickly, making the whole experience smooth and hassle-free.
December 30, 2025
Unprompted review
Reply from Buyback Boss
Hi SN,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Great service!
Easy to deal with, with a fast and efficient process. Highly recommended.
December 19, 2025
Unprompted review
Reply from Buyback Boss
Hi Rich,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Good service. Good value
Good service. Better value than shopping mall kiosk or apple or Amy cell phone carrier trade in amount. Recommended.
December 26, 2025
Unprompted review
Reply from Buyback Boss
Hi Proloy,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Amazing Integrity
Amazing, super responsive in helping me get all submitted. Then, when they got it, they told me I had undervalued it and paid me more! They could’ve gotten away with paying me $100 less but didn’t, couldn’t be happier and will be recommending them from now on.
December 18, 2025
Unprompted review
Reply from Buyback Boss
Hi Justin,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Best selling experience and customer service!
I was in the market to sell my daughter's iPhone 14 and by her the iPhone 17. I have never used a site or even try selling previous electronics. From my first inquiry all the way until I receive payment, hands down the best company I could have ever worked with. I was sketchy and anytime that I sent a message, immediately I received a response from different people giving me a peace of mind that the worst thing that could happen is that they don't give me the value for my phone and gave me the option to sell at that price or return my device. I received exactly the amount that they initially said I would receive if my phone checked out to be everything that I said it was.
Thank you! Thank you!
January 1, 2026
Unprompted review
Reply from Buyback Boss
Hi Payton,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
The process could not have been any easier
The process could not have been any easier and they stuck by what the said they were going to pay me for the 2 iPhone 14 Pro I was getting rid of. Not only that they emailed and said they were in better condition and gave me a few dollars more than was estimated. Highly recommend and will definitely do business with again in the future.
December 22, 2025
Unprompted review
Reply from Buyback Boss
Hi Bill,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Seamless transaction
Seamless transaction and received a better offer than what the competitors offered.
December 31, 2025
Unprompted review
Reply from Buyback Boss
Hi Lawrence,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Consistent Communication And Final Valuation
The staff at BuyBackBoss consistently are there for you all throughout the process keeping you informed. As long as your valuation is honest then you almost always will get the payout listed on the website or at least fairly close. I highly recommend them.
December 16, 2025
Unprompted review
Reply from Buyback Boss
Hi F,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Reply from Buyback Boss
Hi Janas,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Great experience
They were efficient and delivered on everything they committed to. Will use them again for sure!
December 19, 2025
Unprompted review
Reply from Buyback Boss
Hi Jim,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Got more then quoted estímate
Got more then quoted estímate. Quick and fast response!
December 26, 2025
Unprompted review
Reply from Buyback Boss
Hi Aaron,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
5 Star Customer Service!
This is the second time I have used Buyback Boss. I am very impressed with the ease of returning my phone and receiving my payment so quickly.
Customer service is fantastic. Received updates during the entire process so I knew what to expect.
December 19, 2025
Unprompted review
Reply from Buyback Boss
Hi Anita,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
CHOOSE THIS COMPANY GUYS
I understand there can be bad things about any company on the Internet but please choose them for your needs. They were so good with me and I got the money that was quoted. They always messaged me back in a sweet tone. Never rude. Fast service. All I'm saying is don't listen to the bad reviews, the ney Sayers. I AM telling everyone this company is real and it's amazing. I will be doing business again.
December 17, 2025
Unprompted review
Reply from Buyback Boss
Hi Hannah,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Honest and integral!
Super easy process. Quick payout that was around $100 MORE than my original quote! Love this service.
December 16, 2025
Unprompted review
Reply from Buyback Boss
Hi David,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Seems the iphone was lost before inspection but buybackboss paid in full
I used Buyback Boss for an iphone trade in and had a very frustrating experience. Tracking showed the package was delivered, the confirmed they received it to later say the package arrived empty and asked me for the device IMEI. Payment was never received and I lost the iphone.
I have photos and documentation from before shipping. I would recommend anyone considering their service to stay away. Better sell to another reputed service provider for a few less dollars than risk losing your device. If this gets resolved promptly, I will update this review.
[Update 1/2]
buybackboss paid in full for the device.
December 14, 2025
Unprompted review
Reply from Buyback Boss
Hello Abhi,
Thank you for taking the time to leave a review and I am so sorry for the experience you are having. As communicated to you through email, your package was delivered to our office empty and we have initiated a missing mail claim and search request with USPS to try and recover your item and be sure that it was correctly shipped.
I really appreciate that you provided us with your IMEI number so that we can add it to our USPS report to try and resolve this for you. I just emailed you regarding your order, and look forward to hearing from you!
Thank you,
Casey with Buyback Boss
Graded My Return Phone Higher Than I Did
I used Buyback Boss to return an old phone. They actually rated the phone's condition higher than I did and paid me out at the higher level. The return process was straight-forward and fast. I will absolutely be using them again!
October 14, 2025
Unprompted review
Reply from Buyback Boss
Hi Mark,
Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.
Thank you!
Buyback Boss Support Team
Bait and switch if connecting through third party websites
If you sell to buyback boss through cellsell or similar websites, buyback boss will bait and switch you and offer a tiny fraction of what you were offered because they list different criteria for condition. If your phone is older and has regular battery wear, they will mark it as defective and rip you off. I’ve been told they will ship it back to you for free, but I have yet to hear back from them.
Edit:
Customer support has responded. After 4 or so emails, and 2 more lowball offers they agreed to send the phone back to me without charging shipping. That is a good policy that certainly earns it another star.
If you sell to buyback boss, go through their website, not a third party site like sellcell. Buyback boss does have very competitive payouts, but much more strict criteria than others, so you will be sorely disappointed with your offer afterwards if you do. To their credit, their website is more transparent. I can only however give them 3 stars, because the treatment of battery health is just silly and antiquated. Any phone reseller/refurbisher should be shipping every phone they resell with a new battery unless the phone is almost new, so what they do now is just bad business.
December 11, 2025
Unprompted review
Reply from Buyback Boss
Hi there,
We are really sorry to hear that you were not satisfied with your evaluation results! We are not able to identify your order details based on your username, and we just sent you a request to learn a little more about your order details through TrustPilot. We look forward to hearing from you and trying to work together to reach a satisfactory resolution!
Additionally, to clarify, we do note on all of our condition categories that a battery health needs to be at 80% or more of the original charge capacity to be considered fully functional. We try to be very transparent about that on our website so customers know how to most accurately grade their device before sending it our way.
Thank you,
Buyback Boss Support Team
SCAM! Read reviews, too many of the same scam
I have used them so many times in the past... something has changed big time! I was quoted $401 for my iPhone 14 Pro Max, that was in almost brand new condition. When they got it they claimed it had "dark spots from the camera lens". They sent photos of photos they had taken with the device, so they say. They claimed it was dust on the lens, yet the spot was in different areas in each photo. I have now seen other reviews with the exact same situation. BEWARE! They are a scam!!!! They wanted to offer me $120 for it after that. Then I told them I wanted it back, they were very pushy to let them reevaluate it, which took over a week, before I demanded it back 3 more times before they finally agreed to send it back! DO NOT USE BUYBACKBOSS EVER!!!!! When I did get it back I sent it to Buy Back Tronics, and it was great, no issues at all, very quick, and got even more than my original quote from Buybackboss. DO YOURSELF A FAVOR AND STAY AWAY FROM THE SCAMMERS AT BUYBACK BOSS! Lost a customer of over 10 years because of this, and the other reviews that mention the exact same SCAM!!!
November 24, 2025
Unprompted review
Reply from Buyback Boss
Hi Taylor,
My name is Casey and I would be happy to help you further, as I am the supervisor of the Customer Experience team.
I am so sorry for how your experience went. We never want any customer to walk away from their transaction unhappy or feeling like they were not treated fairly.
I can assure you that our evaluations are honest and fair. We are a small business of about 25 people. Not only would providing false results or deceptive results to a customers device be unethical, it would not benefit us as a business and would quickly put us out of business on reputation alone. A quick search online will show that we have served hundreds of satisfied customers over our 10+ years of business. I understand a requote is never the best news, but I can assure you our evaluations are completed with good intent and honesty. Unfortunately, the holiday season is when we often see a spike in negative reviews.
The camera spots can be seen in different camera settings like in portrait mode or slow motion for example but are not as prominent in all settings. However, to make sure all future customers are aware of any potential flaws, we have to do our due diligence to check for all functional and cosmetic features of a device. However, I understand that this was a deeply upsetting experience for you and I hope to earn your business back for future transactions.
I would be happy to reach a resolution that best suits your satisfaction. I understand that you have already sold your device to another buyer, but I have sent you an email and would greatly appreciate learning more about you, your experience, and how we can make it right for you.
If there are any other questions or concerns, please let me know and I would be happy to help you.
Thank you,
Initially Dissatisfied, but Remedied
They had the highest buy back price that I could find. My phone was in excellent condition. They made it easy to ship the phone to them and they were initially very communicative. When they received the phone, they gave me a low-ball offer and mentioned that it was due to scratches which the phone did not have. I asked them for a photo of the phone and they sent me a photo of someone else's phone. I asked them for additional photos and they mentioned the phone was already put into their inventory. I took their offer knowing I would not receive my phone back. 12/18 Review Update: They reached out to me to address my concerns and I am satisfied with how they responded. I appreciate their follow-up and resolution and changed stars from 1 to 3. I wish they handled it this well from the beginning.
December 9, 2025
Unprompted review
Reply from Buyback Boss
Hi Brett,
I hope you are having a great week so far! My name is Casey and I am the People Operations Manager for Buyback Boss. We always want our customers to feel heard and know that we take their feedback seriously. I took a look at your order and your order details originally described that you would be sending in an iPhone 13 Pro in Flawless cosmetic condition. We mention on our website that our Flawless cosmetic condition is for devices with no signs of wear on the screen or body of the device that can be seen with the naked eye.
We mentioned in our email to you that unfortunately, due to a few scratches on the screen that could be seen at arm's length, your order was graded into our Average condition category. We specifically differentiate between Good and Average condition categories on our website by noting whether the scratch can be seen at arm's length or if there are multiple light scratches present. We are always happy to provide photos of our findings and additional support to our customers regarding their orders as well as free fast returns for customers that are dissatisfied for any reason. Since we had already been approved to process your order for payment, your device moved to our inventory and we queued your payment. We were able to catch your phone before it resold upon the first request for photos, but by the time we were requested to provide photos of the back of your device, the device had already sold. I very sorry that we proceeded with your payment without making additional efforts to ensure that you were more satisfied with your evaluation and transaction.
I can assure you that our evaluations are honest and fair. We are a small business of about 25 people. Not only would providing incorrect or inauthentic photos a customers device be unethical, it would not benefit us as a business and would quickly put us out of business on reputation alone. A quick search online will show that we have served hundreds of satisfied customers over our 10+ years of business. I understand a requote is never the best news, but I can assure you our evaluations are completed with good intent and honesty.
Your satisfaction is my top priority and I thank you for the opportunity to win back your business and provide a better experience for you. I just sent an email to you to follow up on your experience with us.
I would be happy to help you!
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