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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buy Me a Coffee makes it easy for writers and artists to share their work and receive support without pressure. The platform feels personal, simple, and creator-first. I love how it lets me connect wi... See more
Company replied
Changing country and currency due to relocation can be a nightmare with some platforms. Most respond with "delete and open a new one" so you lose everything. With Buy Me A Coffee, I found their suppor... See more
Company replied
Julie was responsive and great with helping me with my issue. She was fantastic with following up and making sure my issue was resolved, which it now has been! I am very happy to be signed up with Buy... See more
Company replied
Company details
Written by the company
Buy Me a Coffee is the best way for creators and artists to accept one-off support and membership from their fans.
Contact info
3.6
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast to reply customer service
Fast to reply customer service, kind and efficient.
May 16, 2026
Unprompted review
Reply from Buy Me a Coffee
Really glad we could deliver that for you. Thanks for sharing.
Great support
Tina responded to my concern very quickly and gave me an easy-to-follow solution to my problem. I love this platform as it offers many unique benefits.
May 13, 2026
Unprompted review
Reply from Buy Me a Coffee
Tina will love hearing this, quick and clear is exactly what we aim for. Glad you're enjoying the platform too. Thanks for taking the time to share this.
Useful,but not widely available
I like the idea,it seems like a very useful tool,with simplified features as an advantage.tool.Unfortunately, it is unavailable to me because of my location,which was disappointing...I stiĺl consider it very practical and would recommend it to anyone who is able to use it.I have no complaints or bad comments about the service the site provides.
May 14, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for the kind words and we're sorry you're not able to access the platform from your location. Geographic limitations are something we're actively working to expand, and feedback like yours genuinely helps make the case for it. We hope to have you on board properly one day.
They steal creator funds by forcing mass refunds after services are rendered!
I am a web administrator who used Buy Me a Coffee to cover my high server and infrastructure costs (Contabo/Cloudflare). After months of legitimate support from my audience, BMC deactivated my account and initiated a MASS REFUND of $293.68 back to donors.
They admitted in their email that they recognize I have incurred hosting and infrastructure expenses, yet they decided to refund the money instead of paying me. This means they allowed me to provide services and pay for servers out of my own pocket, only to take the money away at the last minute. Avoid this platform.
May 11, 2026
Unprompted review
Reply from Buy Me a Coffee
We hear you, and we understand how serious this is, having funds refunded after you've already covered real infrastructure costs is a genuinely difficult situation, and we don't take that lightly.
Account and payment decisions of this nature involve multiple factors that we aren't able to detail publicly, but we don't want this to be left unresolved. Please reach out to us directly and reference this review , we'll make sure it gets a proper look.
I am satisfied with the performance of…
I am satisfied with the performance of this website; the support team is always ready to help and answer questions.
May 8, 2026
Unprompted review
Reply from Buy Me a Coffee
Glad to hear it , being there when you need us is something we genuinely care about. Thanks for taking the time to share this.
Very fast and intelligent
Very fast, intelligent and solved my problem. Thank you!
May 11, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for taking your time to share this!
Very easy to understand what was said…
Very easy to understand what was said and issue was resolved!
May 11, 2026
Unprompted review
Reply from Buy Me a Coffee
Really glad we could get that sorted for you and that the communication was clear throughout.
Thanks for taking the time to share this.
they took money out of my account but…
they took money out of my account but claim its not them.
Nice little earner that keep on going and hope you go bust
January 30, 2026
Unprompted review
Reply from Buy Me a Coffee
Hi there,
Thank you for flagging this. We understand how alarming it is to see an unexpected charge, and we want to help get to the bottom of it.
Charges that appear on statements can sometimes come from a creator's page you may have supported previously but we'd never want you left with an unresolved question about your money. Please reach out to us directly with your transaction details and we'll investigate promptly.
We take every concern like this seriously.
Buy Me a Coffee has been one of the…worst companies ever
Buy Me a Coffee has been one of the most frustrating experiences I’ve had with a creator platform.
My account was suddenly deactivated while funds belonging to me were still being withheld. Since then, I’ve repeatedly tried to work with support and provide the proof they requested regarding how I used and promoted my page.
Despite submitting information multiple times, I continue receiving what feel like generic automated responses instead of clear answers from an actual human review team.
I do not create adult content, and I have repeatedly asked them to explain specifically what policy they believe was violated. So far, I have not received a direct explanation or a clear timeline regarding my withheld funds.
The most frustrating part has been the lack of transparency and communication. If a platform is going to freeze someone’s account and hold their money, creators deserve:
- a real explanation
- a real review process
- and consistent communication
At this point, I simply want:
1. A proper human review
2. Clear clarification regarding any alleged violation
3. Release of my remaining funds
I hope this situation gets resolved professionally and fairly.
May 1, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for taking the time to lay this out so clearly and we're sorry this has been your experience. Feeling unheard after repeatedly engaging with support, especially when your funds are involved, is genuinely frustrating, and you deserve better than that.
Account reviews of this nature do require careful human oversight, and we hear you that the communication hasn't reflected that. We'd like to look into this personally. Please reach out to us and reference this review. we'll make sure it gets in front of the right people.
Fast payouts and a very helpful support…
Fast payouts and a very helpful support team x
May 9, 2026
Unprompted review
Reply from Buy Me a Coffee
So glad to hear this , thank you!
Gratitude to Julie, A Customer Service Agent
My name is Cesar Navarro and I am writing to share my heartfelt gratitude about their customer service team, especially to Ms. Julie who has patiently helped with my concern regarding my Stripe account being on hold.
I received an email from Stripe regarding the closure of my account. However, Julie has consistently helped me with it, making sure that I would do the necessary and correct steps and get significant advice moving forward. It was quite a stressful moment but Julie’s emails has given a sense of hope, assurance and relief, that as I followed her advice, it resulted to the re-enabling of my Stripe account.
I want to deeply commend her for her job well done and I can truly attest that she is a quintessential customer service agent.
Their customer service was truly reliable
May 9, 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Cesar,
Thank you for writing this and for the kind words about Julie. Navigating a Stripe account hold is genuinely stressful, and we're so glad she could bring some clarity and calm to the process. We'll make sure she sees this. She's exactly the kind of person we're proud to have on the team.
Korean language presentation
April 1, 2026
Unprompted review
Reply from Buy Me a Coffee
Thanks for taking the time to share this!
Reply from Buy Me a Coffee
Hey Ellison,
Thank you for taking a moment to share this!
Tina was very prompt
Tina was very prompt, professional and helpful! Thank you!
May 4, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for taking the time to share it. We're glad she could make things smooth for you, and we'll be sure to pass along the kind words. Hope to keep supporting your work on BMC!
Great Customer Service
Tina gave me the perfect advice for when my assigned URL did not work. Simple, efficient and effective. She was terrific.
April 28, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for taking the time to share it.We'll make sure she sees your kind words. Always here if you need anything else!
My last experience with customer service
My last experience with customer service was quick and easy. Thanks
April 28, 2026
Unprompted review
Reply from Buy Me a Coffee
Hi Maccabi,
Quick and easy is exactly what we aim for. Thanks for taking the time to share that!
Scamming people with fake claims
Unironically got a
"We regret to inform you that our moderation team has suspended your account due to concerns regarding adult content."
mail after just 2 payments for doing art commissions that were in no way adult in nature.
Then they just refunded the money to supporters and didn't even care to prove their claim after I asked them nicely.
Good thing there are better sites to use and I have a good network of other artists to tell this to.
By god, I hope I can reach enough artists and keep them from using BMAC before it's too late for them.
April 27, 2026
Unprompted review
Reply from Buy Me a Coffee
We understand how frustrating this must feel, and we're sorry for the disruption to your work. Our moderation process follows strict policies to keep the platform safe for all creators, and every decision is made in good faith based on those guidelines.
That said, if you'd like us to take another look at your account, please reach out to support@buymeacoffee.com with your details, we're happy to review it once more.
Unknown if money reached the creator
I paid for a couple of coffees for a creator I like who made a Buy me a coffee page. The money was taken from my account but I did not get a Thank you page afterwards nor an email confirmation. After checking with customer support they say no transaction was made! Yet the money was debited from my Revolut account and the sum is no longer even pending, it is now in Buy me a coffee's account! I have sent to customer support even the bank statement with all the details of the transaction.
April 29, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you for sending over your bank statement , that level of detail genuinely helps us dig into what happened. A completed transaction on your end not reflecting on ours is something we take seriously, and our support team will be following up with you directly to get this resolved.
Quick and helpful responses
Quick and helpful responses. Friendly and supportive. Enjoyed the customer service experience.
April 29, 2026
Unprompted review
Reply from Buy Me a Coffee
Thank you. Glad the support experience felt human and not just transactional. We'll pass this along to the team.
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